ALIENWARE HANGAR 18: HD ENTERTAINMENT CENTER MANUAL The contents herein are subject to change without notice. ©1996-2007 Alienware Corporation. All rights reserved. Reproduction of this manual in any manner without the prior written permission of Alienware Corporation is strictly prohibited. Trademarks used in this manual: Alienware, Alienlce, the AlienHead logo, and AlienAutopsy are trademarks or registered trademarks of Alienware Corporation.
Alienware HD Entertainment Center Manual CONTENTS Introduction, 5 Chapter 1 System Preparation and Setup, 7 Overview, 8 When your HD Entertainment Center First Arrives, 9 Items Included in your Hangar18 Packaging, 10 Some Precautions for Initial Setup, 12 Location and Positioning of Your HD Entertainment Center, 12 Connecting Your Hangar18 to Your TV, 13 Connecting Your Hangar18 1080p or Blu-ray System to Your HDTV or SDTV, 14 HDMI or DVI-to-HDMI Connection, 14 S-Video and VGA Connections, 14 Connecting Y
Alienware HD Entertainment Center Manual WebGuide Application, 45 What It Does, 45 How It Works, 45 How to Set It Up, 46 What It Works With, 47 Log In from Any Internet Connected Device, 48 WebGuide on Your Mobile Device, 50 Chapter 3 System Recovery, 52 Chapter 4 Troubleshooting, 55 Appendix A General And Electrical Safety Precautions, 66 AlienRespawn 2.
Alienware HD Entertainment Center Manual Appendix B Terms And Conditions Agreement, 69 Appendix C Limited Product Warranty; Disclaimer Of Warranties; And Limitation Of Liability, 71 Appendix D Contacting Alienware, 77 Appendix E Important Information, 80 Limited Product Warranty, 71 Obtaining Warranty Service, 71 Systems Returned to Alienware for Repair, 72 Replacing a Defective Component, 73 Return First, 73 Replace First, 73 Keep in mind, 74 30-day Money Back Guarantee, 75 Sales, 77 Custome
Alienware HD Entertainment Center Manual INTRODUCTION Dear Valued Alienware Customer, Welcome to the Alienware family. We are thrilled to include you among the growing number of savvy HD Entertainment Center users. The Alienware technicians who have crafted your machine have made certain that your Hangar18: HD Entertainment Center is properly optimized and performs to its fullest potential. We build machines with one single unwavering purpose: Build It As If It Were Your Own.
Alienware HD Entertainment Center Manual
Alienware HD Entertainment Center Manual CHAPTER 1: SYSTEM PREPARATION AND SETUP
Alienware HD Entertainment Center Manual CHAPTER 1: SYSTEM PREPARATION AND SETUP Overview Congratulations on the purchase of your Alienware Hangar18: HD Entertainment Center! The Alienware HD Entertainment Center is the best Media Center solution available for the living room environment. From the comfort of your couch you can enjoy all your digital content (TV recordings, movies, pictures and music) on your main living room HDTV.
Alienware HD Entertainment Center Manual Chapter 2 guides you through the features of Windows Vista Media Center and how to setup the following: • • • • Wireless Internet connection TV signal (Over-the-Air, cable, satellite, digital and analog) Speakers Optimizing your TV or monitor display for the maximum resolution supported by both your Hangar18 and TV (720p or 1080p) • Setting up your WebGuide application to access and control your Hangar18 from any internet connection.
Alienware HD Entertainment Center Manual Items Included with your Hangar18 Packaging The standard components that should be included in your packaging are: • Gyration RF Wireless Keyboard • Gyration RF Universal TV remote • Gyration RF transceiver dongle • Cables: S/PDIF Coaxial for connecting your Hangar18 to your amplifier. S/PDIF Optical (Toslink) for connecting your Hangar18 to your amplifier. Component (YPrPb) – Red, Green, Blue cables for supporting SDTVs and HDTVs.
Alienware HD Entertainment Center Manual Ethernet – for wired connection to Internet or router. 2 IR Blaster cables – for sending IR commands (such as channel change, and volume up/down to your cable box or satellite box.) If you ordered the 1080p or Blu-Ray Hangar18, the DVI-HDMI adapter should also be included. • Black Leather binder contains: User’s Manual AMD Live! CD - includes applications that you can install to enhance your Media Center experience. Alien ReSpawn 2.
Alienware HD Entertainment Center Manual Some Precautions for Initial Setup Do not place the HD Entertainment Center near or over a radiator or heating vent. If all or parts of your HD Entertainment Center are placed in a cabinet, ensure that adequate ventilation is provided. Do not place the HD Entertainment Center in a humid location or in any area the HD Entertainment Center may be exposed to rain or water. Be careful not to spill liquid of any kind on or into the HD Entertainment Center.
Alienware HD Entertainment Center Manual Connecting Your Hangar18 to Your TV The TV connection options for your Hangar18 depend on which Hangar18 model you ordered (1080p/Blu-ray, or the 720p model) and what type of TV you have (High Definition or Standard Definition). Both Hangar18 models and both TV types are explained next.
Alienware HD Entertainment Center Manual Connecting Your Hangar18 1080p or Blu-ray System to Your HDTV or SDTV HDMI or DVI-to-HDMI Connection For the optimal Home Entertainment experience, Alienware recommends connecting the Hangar18 1080p or Blu-ray model with an HDMI or DVI cable to a 16:9 HDTV that supports High Bandwidth Digital Content Protection (HDCP). If your HDTV or monitor does not support HDCP, you will not be able to view encrypted HD video through the HDMI or DVI connections.
Alienware HD Entertainment Center Manual Connecting Your Hangar18 720p System To Your HDTV If you purchased a 720p Hangar18 system, use either the HDMI, Component or VGA cables shown below. The HDMI cable is recommended because the HD video and digital audio are sent on the same cable. When using the Component or VGA cables you need to use either the built-in amplifier or S/PDIF digital audio ports to provide the audio to your HDTV.
Alienware HD Entertainment Center Manual Connecting Your Hangar18 720p System To Your Standard Definition or Analog TV You can use your Component or VGA connectors (shown below) to connect your Hangar18 to your SDTV, analog TV, or monitor. With both of these video connectors you need to use either the built-in amplifier or S/PDIF digital audio ports to provide the audio.
Alienware HD Entertainment Center Manual Connecting Speakers Connecting Your Hangar18 to Your 5.1 Surround Speakers or Amplifier You can connect your HD Entertainment Center directly to your speakers using the built-in amplifier, or to your own amplifier with the S/PDIF digital out. On the built-in amplifier each connector is labeled with one of the following, “FL, FR, C, RL, RR”. There is also a SUB connector for connecting your subwoofer. 5.
Alienware HD Entertainment Center Manual Powering Up Your Hangar18 and Using Your TV Remote and Keyboard for the First Time Make sure the power cord is securely plugged into the Hangar18 rear panel and the Power Switch is set to the ON position as shown below. Then press the POWER button on the front panel of the Hangar18. Insert the dongle that came with your Hangar18 into one of the rear USB ports, then synch your Gyration TV remote control and keyboard to the Hangar18 as shown below.
Alienware HD Entertainment Center Manual Setting Up Your TV Remote Control The Gyration TV remote control that comes standard with your HD Entertainment Center is a universal remote that will control your HD Entertainment Center, TV, and Cable/ Satellite set top box (if you have them connected to your HD Entertainment Center). The Gyration remote sends both RF and IR commands.
Alienware HD Entertainment Center Manual Connecting Your Hangar18 to Your Cable or Satellite Box You can setup your Hangar18 to control and access your Standard Definition content on your cable or satellite set-top box. You will be able to control your cable or satellite box with your Hangar18 Gyration remote control if you setup the connections as shown in the next section.
Alienware HD Entertainment Center Manual Connecting One Cable or Satellite Box to Your Hangar18 Connect your cable or satellite composite output cables (red, white, yellow) to the matching red, white, yellow inputs on the Hangar18 rear panel. Or, instead you can connect your cable or satellite COAX output to the COAX TV input on the Hangar18 TV tuner card. The COAX cable is convenient because its only one cable.
Alienware HD Entertainment Center Manual Connecting Two Cable or Two Satellite Boxes to Your Hangar18 In order to connect 2 cable set-tops or 2 satellite set-tops to your Hangar18, you must have the 720p Hangar18 model with the below dual TV tuner configuration. You can use the composite (red, white, yellow) cables, or the COAX cable for the first set-top connection. But when connecting the second box to your Hangar18 you must use the COAX input on the top TV tuner as shown below.
Alienware HD Entertainment Center Manual Connecting Your Hangar18 to a Digital Over-the-Air Antenna You can connect your Hangar18 to an Indoor/Outdoor digital antenna as shown below.
Alienware HD Entertainment Center Manual Getting to Know Your HD Entertainment Center Pre vio Bac us / N k Pla Butt ext y/F on Rec WD/ ord RW Bu D/S Vol um tton top eK nob This section provides a description of all your Hangar18 inputs and outputs. Front I/O Ports and Features Power USB 2.
Alienware HD Entertainment Center Manual Power Button Press the power button once to turn on your HD Entertainment Center. The Alienware Head button will illuminate, indicating the system is powered on. Make sure that the power supply switch on the rear panel of your system is in the ON position. Push this side down I Note: Image below is located on the rear panel. 0 Disc Eject Button Press the Eject button once to release DVD’s or CD’s from your HD Entertainment Center unit.
Alienware HD Entertainment Center Manual I 1 2 3 4 5 S-V ide o Ant e TV nna I Inp npu ut t Rear Panel I/O Ports and Features 6 7 8 9 0 10 11 12 13 14 15 16 17 18 19 20 21 SUB (1) Subwoofer port. Digital Amplifier (2) Connect your 5.1 speaker wires directly to this built-in amplifier. 1394 (3) Connect your high-speed FireWire devices. Ethernet (4) Wired connection to the internet. S/PDIF Output- (Orange RCA plug) (5) Digital audio output for connecting your stereo components.
Alienware HD Entertainment Center Manual TV Input (9) TV tuner input labeled “TV IN” for connecting your cable or satellite box. Power Supply Switch (10) Push this side down I Make sure the power supply switch is in the ON position before powering on your Hangar18: HD Entertainment Center. 0 Power Socket (11) Plug the power cord into the power cord socket and plug the other end into a grounded power outlet, a grounded power strip or an (UPS) uniterruptible power supply.
Alienware HD Entertainment Center Manual S/PDIF Output (Toslink) (16) Digital audio output for connecting your stereo components. L/R Analog Audio Inputs (17) Left and right analog audio inputs. IR Blaster Ports (18) Connect IR cables to control other devices like your VCR, Cable or Satellite set top. Analog A/V Inputs (19) Connect RCA cables to support inputting external devices like your VCR, Cable or Satellite set top. S-Video Input (20) Input for S-Video feed.
Alienware HD Entertainment Center Manual CHAPTER 2: Vista Media Center Features 29
Alienware HD Entertainment Center Manual CHAPTER 2: Vista Media Center Features Overview Once your Hangar18 is connected to your TV and your speakers (or amplifier) you are ready to start enjoying the below features: • Recording up to 4 live TV shows at the same time (depends if your unit has 2 or 4 TV tuners) • Schedule future recordings by looking for your favorite shows in the TV Program Guide, and simply pressing the record button…no more VCR tapes! • Pausing, Rewinding, and Catching Back Up to Live TV
Alienware HD Entertainment Center Manual The Vista on-screen menus will walk you through setting up your Internet connection, TV signal, TV resolution and making sure that your speakers are working properly. From the above main menu, scroll down and select the Tasks/Settings option (shown below): Select “General” on the screen below.
Alienware HD Entertainment Center Manual The next screen you see will be the “General” settings screen (shown below). Scroll down and select “Windows Media Center Setup”. The first thing you should setup on the list below is your Internet connection (wired or wireless). If you have a wireless connection, first scroll down and select “Join Wireless Network”.
Alienware HD Entertainment Center Manual Setting Up Your Wireless Internet Connection Your Hangar18 has built-in wireless 802.11 b/g, so its very easy to get your Hangar18 connected to your in-home wireless network. 802.11 N is supported if you have a USB enabled 802.11 N adapter. When you select “Join Wireless Network” the below screen is displayed. Just follow the on-screen instructions to auto-detect the wireless connection in your home.
Alienware HD Entertainment Center Manual Select “Configure my TV signal automatically (Recommended)”. This will allow Microsoft Vista to auto-scan for the type of TV signal you have connected to the rear panel TV tuner.
Alienware HD Entertainment Center Manual Setting Up Your TV Guide Data All TV guide program data is downloaded for free with your internet connection. Microsoft Vista populates all the TV Guide data for you with real-time updates as long as you keep your Hangar18 turned on with internet connectivity. When you finish setting up your TV signal by either using your cable/satellite set-top or Over-The-Air (OTA) antenna as a TV source, you will see the above screen. Select “Set Up Guide Listings.
Alienware HD Entertainment Center Manual Setting Up Your TV Resolution and Speakers From the main Windows Media Center Setup screen below, you can easily setup your speakers and configure your TV or monitor. Just follow the on-screen instructions for each feature. When setting up your speakers and you want to use the S/PDIF or amplifier output, make sure to select one of the digital connection types on the screen below.
Alienware HD Entertainment Center Manual Playing Back and Burning Regular DVDs You can playback your DVDs from the Vista Media Center menu by selecting the “play dvd” option shown below. You can also burn your Standard Definition or analog TV recordings to DVD by selecting your recording, and then selecting the “Burn” option. NOTE: You cannot burn DVDs of TV shows that are copy protected. Vista will display an error message if you try to do this.
Alienware HD Entertainment Center Manual Playing Back and Burning Blu-ray DVDs If your Hangar18 supports Blu-ray, you can playback your Blu-ray DVDs from the Vista Media Center menu by selecting the “Play Movie” option shown below. To burn Blu-ray DVDs you must launch the Nero Blu-ray burning application from the START menu on the desktop. To launch the Nero Blu-ray DVD burning application from your desktop go to, Start / All Programs / Nero 7 Essentials / Nero SmartStart Essentials.
Alienware HD Entertainment Center Manual Putting Your Hangar18 Into Away Mode Alienware recommends that you keep the Hangar18 unit ON and connected to the internet at all times. This ensures that your Hangar18 receives TV program guide updates, can communicate with other PC devices in your home at any time, and scheduled TV recordings will occur when you are away from your TV.
Alienware HD Entertainment Center Manual Setting Up Your Hangar18 and Gyration TV Remote to Control Your Cable or Satellite Box Once your Hangar18 is properly connected to your cable or satellite box, you can access all your standard definition content on your cable or satellite box with your Hangar18 and the Gyration TV remote control. The Vista Media Center “Set Up TV Signal” wizard walks you through the process of enabling your Hangar18 TV remote to control your cable or satellite box.
Alienware HD Entertainment Center Manual From this point, just follow the on-screen instructions. The below screen indicates that Vista found one TV tuner (signal) coming from either the cable or satellite receiver (set-top box) that you connected via the composite or Coaxial cable. In all the following screens, the phrase “set-top box” refers to either your cable receiver or your satellite receiver, whichever one you have connected.
Alienware HD Entertainment Center Manual The following four screens will enable the Hangar18 to learn the IR remote commands coming from your cable or satellite remote so that the Gyration remote can use them. Select “Yes” on the screen below to begin the learning process.
Alienware HD Entertainment Center Manual In the below screen, the last sentence “Please pick up your Media Center remote.” is referring to your Gyration Universal TV remote. Make sure the Gyration remote is in “PC” mode. You can confirm the remote is in PC mode by pressing any remote button. If the “PC” button on the top of the remote lights up, then you are is PC mode. If not, then press and hold the PC button for one second, now you should be in PC mode.
Alienware HD Entertainment Center Manual The below screen allows you to test channel change performance. When you have successfully completed the setup, the below screen will be displayed.
Alienware HD Entertainment Center Manual WebGuide Application What It Does WebGuide allows you to remotely view live and recorded TV programs and to remotely schedule and manage your recorded television programs, music, pictures and videos on your Hangar 18. WebGuide allows you to access your Hangar18 from any machine that has a web browser and an internet connection, including your cell phone or mobile device.
Alienware HD Entertainment Center Manual How to Set It Up The WebGuide application has been pre-installed on your Hangar18. Launch the WebGuide application from the Windows Start menu on the desktop. Once you launch the WebGuide application, you will see the below screen. Select the Configuration tab to setup your users. The screen below shows how you can create multiple users that will be able to log into the Hangar18 remotely with an internet connection.
Alienware HD Entertainment Center Manual Once you select “Save Settings” at the bottom of the above screen, the WebGuide application will automatically assign you a unique URL for accessing the Hangar18 content from an internal (in home) and external internet connection. Click on the “Network Address” tab to display the below screen with the URLs you can use to log into your Hangar18 remotely from any internet connected device.
Alienware HD Entertainment Center Manual Log In from Any Internet Connected Device The below screen is displayed when you go to the URL that WebGuide assigned for your Hangar18. Login using the User ID and Password that you created earlier. Now you are in control of your Hangar18.
Alienware HD Entertainment Center Manual Below is the WebGuide Scheduling Interface. From here you can schedule new TV recordings. Below is the interface to your pictures stored on your Hangar18.
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Alienware HD Entertainment Center Manual CHAPTER 3: SYSTEM RECOVERY 52
Alienware HD Entertainment Center Manual CHAPTER 3: SYSTEM RECOVERY AlienRespawn 2.0 AlienRespawn 2.0 makes it very easy to restore your HD Entertainment Center to its original state. 1. Remove any CD/DVD media and/or floppy disks from your optical and floppy drives. 2. Power on your HD Entertainment Center. (If the system is currently in Windows, restart.) 3. When your HD Entertainment Center boots, it will display a prompt on the screen for five (5) seconds prior to loading Windows.
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Alienware HD Entertainment Center Manual CHAPTER 4: TROUBLESHOOTING 55
Alienware HD Entertainment Center Manual CHAPTER 4: TROUBLESHOOTING Before Troubleshooting When troubleshooting your HD Entertainment Center, please remember the following safety guidelines: • Turn off your HD Entertainment Center and any connected peripherals. • Disconnect any peripherals from your HD Entertainment Center. • Never attempt to open a monitor’s enclosure. Monitors contain enough power, even unplugged, to cause severe injury and even death.
Alienware HD Entertainment Center Manual Software Diagnostic Tools Backup and general Maintenance • Always backup your important data and keep copies of your operating system and software safe. Don’t forget to note the Serial numbers if you are storing them outside of their original cases - e.g. in a CD Wallet. • Run maintenance programs as often as you can. You may schedule these programs to run at times when you are not using your HD Entertainment Center.
Alienware HD Entertainment Center Manual Answers to Common Problems CD-ROM, DVD-ROM, CD-RW, DVD±RW or Blu-ray Drive The HD Entertainment Center does not recognize the disc or drive: • Check to see if the disc is properly inserted into the drive with the label facing up. • Try another disc. • Shut down and restart the HD Entertainment Center. • Clean the disc.
Alienware HD Entertainment Center Manual A DVD or Blu-ray movie does not play: • • • • Check to see if the disc is properly inserted into the drive with the label facing up. Shut down and restart your HD Entertainment Center. Clean the Disc. Try another disc. Some discs may have conflict with the drive if the encoding on the DVD or Blu-ray disc does not match the encoding recognized by the drive.
Alienware HD Entertainment Center Manual Keyboard The keyboard is not responding: • Check that the keyboard or USB RF transceiver is properly plugged into the back of your HD Entertainment Center. • Clean the keyboard by using an aerosol can of compressed air with the proper extension to remove dust and lint trapped under the keys. • If you have another keyboard that you know works, try it with the HD Entertainment Center to make sure that the keyboard USB port works.
Alienware HD Entertainment Center Manual • Shut down your HD Entertainment Center and unplug the power cord, modem cable (if applicable) and monitor cable. • Reattach the power cord, modem cable (if applicable) and monitor cable. Restart your HD Entertainment Center. • If there is still no picture on the display, try another monitor that you know works (if applicable). The color is not uniform: • Check that no speakers are placed too close to the monitor.
Alienware HD Entertainment Center Manual Power When the HD Entertainment Center is turned on, nothing happens: • If the HD Entertainment Center is plugged into a surge protector or UPS, make sure that the surge protector or UPS is securely connected to an electrical outlet, is switched on and working correctly. • Check that the wall outlet is working properly by testing another device such as a radio or lamp that you know works.
Alienware HD Entertainment Center Manual WebGuide FAQ Q. The WebGuide configuration tool is stalling during configuration of the UPnP router settings. How do I fix this? A. If your router supports UPnP, WebGuide will try to configure it automatically. However, WebGuide may have issues with some routers and freeze during installation. If this happens, clear the check-box on the “Network” tab labeled “Create ‘port forwarding’ rule on your router.
Alienware HD Entertainment Center Manual If you still have problems accessing the media, you can change the Cassini service to run under a user who has access to the location. To do this, right-click on “My Computer,” click “Manage” and find the “Ultidev Cassini” service in the service panel. By editing the properties for this service, you can change the service login account. Q. I’m using Internet Explorer 6 and I see many white areas that are hard to read. How do I fix this? A.
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Alienware HD Entertainment Center Manual APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS HD Entertainment Center Setup • Read all instructions marked on the product and in the documentation before operating your HD Entertainment Center. • Retain all safety and operating instructions. • Never use this product near water or a heat source. • Only set-up the HD Entertainment Center on a stable work surface.
Alienware HD Entertainment Center Manual When You Should Contact Alienware • • • • The power cord or plug is damaged. The HD Entertainment Center has had liquid spilled into it. The HD Entertainment Center was dropped or the case was damaged. Normal operation of the HD Entertainment Center does not occur when the operating instructions are followed. Replacement Components or Accessories It is only advised to use replacement parts or accessories recommended by Alienware.
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Alienware HD Entertainment Center Manual APPENDIX B: TERMS AND CONDITIONS AGREEMENT Please visit http://www.alienware.com/terms/ to view the terms and conditions agreement. We recommend that you print a copy and file it with your invoice for future reference.
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Alienware HD Entertainment Center Manual APPENDIX C: LIMITED PRODUCT WARRANTY: DISCLAIMER OF WARRANTIES; AND LIMITATION OF LIABILITY Limited Product Warranty Please visit http://www.alienware.com/warranty/ to view the Limited Product Warranty, Disclaimer of Warranties and Limitation of Liability. Obtaining Warranty Service Please contact Alienware Customer Support. Have the manual, warranty number and proof of purchase information available.
Alienware HD Entertainment Center Manual Systems Returned to Alienware for Repair If the Technical Support representative determines that your system must come back to Alienware for repair, you will be issued an RMA number. Be sure to follow all of the return instructions completely as all systems arriving at Alienware without a valid RMA number will be refused and returned to sender.
Alienware HD Entertainment Center Manual Replacing a Defective Component If a Technical Support representative determines that a component is defective, you will be issued an RMA number. All components arriving at Alienware without a valid RMA number will be refused and returned to sender. The two options for returning defective components are: Return First Return the defective part using the small package carrier specified by Alienware.
Alienware HD Entertainment Center Manual The carrier’s shipping document must be printed clearly and include: 1. The RMA number next to your name 2. Total declared value (Insurance 3. Package weight 4. Your return address Contact Alienware to schedule a pickup. You will have up to five business days to ship the defective component(s) back to Alienware. No refunds will be issued if the defective component(s) are not shipped within 5 days of receiving the replacement component(s).
Alienware HD Entertainment Center Manual 30-day Money Back Guarantee In addition to the standard warranty, Alienware offers a 30-day money back guarantee on every system. If you are not satisfied with your system, you may return it within 30 days for a refund. The refund will only be issued for the amount of the sale and will not include shipping costs. All systems and parts will be subject to a 15% restocking fee. To return merchandise, you must obtain an RMA number.
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Alienware HD Entertainment Center Manual APPENDIX D: CONTACTING ALIENWARE Sales Our sales team is available Monday through Saturday to meet all your HD Entertainment Center sales needs. They specialize in making sure you get exactly the HD Entertainment Center you want. US and Canada Sales: International Sales: Email: Hours of Operation: 800.ALIENWARE (800.254.3692) or 800.494.3382 786.388.5705 sales@alienware.com Monday-Friday 9:00 A.M. – 9:00 P.M. EST Saturday 10:00 A.M. – 6:00 P.M.
Alienware HD Entertainment Center Manual Technical Support We have compiled an extensive Knowledge Base of Frequently Asked Questions and their Solutions. You are able to search by key words, categories or both. It is likely that you will find the information needed here. This area is open and does not require warranty coverage. Go to www.alienware.com and visit our support area.
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Alienware HD Entertainment Center Manual APPENDIX E: IMPORTANT INFORMATION • PLEASE BACKUP ANY DATA YOU HAVE BEFORE INITIATING A SYSTEM RECOVERY OR SENDING YOUR SYSTEM IN FOR REPAIR OR UPGRADES. • PLEASE RETAIN ALL BOXES THAT WERE ORIGINALLY SHIPPED TO YOU IN CASE YOU NEED TO RETURN ANY MERCHANDISE. • PLEASE CONTACT OUR SUPPORT DEPARTMENT AT 866-287-6727 WHEN UPGRADING ANY COMPONENTS ON YOUR SYSTEM. WE FULLY DOCUMENT CUSTOMER UPGRADES FOR FUTURE SUPPORT PURPOSES.
