User manual

Publication CIG-WD001B-EN-P – May 2005 2

Rockwell Automation

Support

Rockwell Automation provides technical information on the web to assist you in using

our products. At http://support.rockwellautomation.com, you can find technical

manuals, a knowledge base of FAQs, technical and application notes, sample code and

links to software service packs, and a MySupport feature that you can customize to

make the best use of these tools.

For an additional level of technical phone support for installation, configuration and

troubleshooting, we offer TechConnect Support programs. For more information,

contact your local distributor or Rockwell Automation representative, or visit

http://support.rockwellautomation.com.

Installation Assistance

If you experience a problem with a hardware module within the first 24 hours of

installation, please review the information that's contained in this manual. You can also

contact a special Customer Support number for initial help in getting your module up

and running:

New Product Satisfaction Return

Rockwell tests all of our products to ensure that they are fully operational when

shipped from the manufacturing facility. However, if your product is not functioning

and needs to be returned:

United States 1.440.646.3223

Monday – Friday, 8am – 5pm EST

Outside United

States

Please contact your local Rockwell Automation representative for any

technical support issues.

United States Contact your distributor. You must provide a Customer Support case

number (see phone number above to obtain one) to your distributor in

order to complete the return process.

Outside United

States

Please contact your local Rockwell Automation representative for

return procedure.