User manual

Publication 1734-UM015A-EN-E - November 2009

Rockwell Automation

Support

Rockwell Automation provides technical information on the Web to assist you in using

its products. At http://support.rockwellautomation.com

, you can find technical

manuals, a knowledge base of FAQs, technical and application notes, sample code and

links to software service packs, and a MySupport feature that you can customize to

make the best use of these tools.

For an additional level of technical phone support for installation, configuration, and

troubleshooting, we offer TechConnect Support programs. For more information,

contact your local distributor or Rockwell Automation representative, or visit

http://support.rockwellautomation.com

Installation Assistance

If you experience a problem within the first 24 hours of installation, please review the

information that's contained in this manual. You can also contact a special Customer

Support number for initial help in getting your product up and running.

New Product Satisfaction Return

Rockwell tests all of its products to ensure that they are fully operational when shipped

from the manufacturing facility. However, if your product is not functioning and needs

to be returned, follow these procedures.

Allen-Bradley, POINT I/O, POINTBus, Rockwell Automation, RSNetWorx, and TechConnect are trademarks of Rockwell

Automation, Inc.

Trademarks not belonging to Rockwell Automation are property of their respective companies.

United States 1.440.646.3434

Monday – Friday, 8am – 5pm EST

Outside United

States

Please contact your local Rockwell Automation representative for any

technical support issues.

United States Contact your distributor. You must provide a Customer Support case

number (see phone number above to obtain one) to your distributor in

order to complete the return process.

Outside United

States

Please contact your local Rockwell Automation representative for the

return procedure.