Installation Guide
7
ROUGH-IN
21-K152H series 21-K151HCSS series
TROUBLESHOOTING (Continued)
PROBLEM POSSIBLE CAUSE SOLUTION
Water does not
completely shut off.
Rubber valve seat is dirty,
stuck,
or broken.
1. Shut off the water supply.
2. Remove the handle from the faucet body. Loosen the bonnet by turning it
counterclockwise. Lift out the cartridge assembly.
3. Inspect the rubber valve seat in the faucet body. If there is debris or brass
scrap on the surface of the seat, remove it. If the rubber seat is stuck tightly
in the water inlet hole, push it gently with a ngertip so it moves up and down
smoothly. The spring (smaller end up) must be placed back underneath
the valve seat. If the rubber valve seat is worn out or broken, replace the
cartridge by calling customer service.
4. Position the cartridge back into the faucet body. Make sure the ridges on the
two sides of the cartridge bonnet t into the grooves on the two sides of the
faucet body. Tightly screw the bonnet onto the faucet body.
5. Reinstall the handle.
Faucet leaks around
aerator.
The aerator is incorrectly
tted, dirty, or small parts
inside the aerator are
improperly installed.
1. Remove the aerator from the spout on the faucet body. Inspect the black
rubber gasket inside the aerator. The rubber gasket should be at.
2. Reinstall the aerator on the spout.
Faucet has an
improper water pattern.
The aerator is dirty or small
parts inside the aerator are
improperly installed.
1. Remove the aerator from the spout on the faucet body.
2. Gently ush the small parts inside the aerator to clear away any debris.
3. Reinstall the aerator on the spout.
No water pressure or
low water pressure
after a longer period
of use.
The connector is blocked. 1. Remove the spray head by unscrewing it from the hose assembly in a
counterclockwise direction.
2. Hold the end of the hose assembly down into the sink and turn the faucet on
to the warm position where it mixes the hot and cold water. If the water ow is
still slow or completely blocked, please call customer service.
21-1/16"
2-9/32"
4-9/64"
1-25/32"
1-31/64"
8-1/2"
8-7/8"
3-1/2"
2-7/8"
10-15/16"
2"
2"
10-5/16"
9/16-24UNEF-2B