How to Guide
Troubleshooting - Lower Burner
Problem Possible Cause Prevention/Cure
Pilot won’t light
LP gas tank valve is closed
Make sure regulator is securely attached to the LP gas tank per “Installing LP Gas Tank,”
then turn LP gas tank valve to “OPEN.”
LP gas tank is low or empty Exchange, refill or replace LP gas tank
LP gas leak
1. Turn LP gas tank valve to “CLOSED”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” section
Battery needs to be changed Replace the “AA” battery (follow assembly step for inserting battery).
Igniter fails
Light the heater manually with a match, per the “Lighting Instructions.” If heater lights with
a match, replace igniter - contact Customer Care at 1-866-439-9800.
Blockage in pilot or orifice
Clean the pilot assembly: Download and follow the correct cleaning instructions from
MrBarBQProducts.com.
Air in gas line
1. Open gas line and bleed it (pressing control knob in) for not more than 1 - 2 minutes or
until you smell gas
2. Turn control knob to “ OFF”
3. Wait at least 5 minutes for gas to dissipate
4. Light per “Lighting” section.
Burner won’t light
Note: Burner operates at reduced
efficiency below 40ºF (5ºC).
Control knob is NOT in an ON position Review “Lighting” section and try again
Control knob IS in an ON position Review “Lighting” section and try again
LP gas tank is low or empty Exchange, refill or replace LP gas tank
LP gas leak
1. Turn LP gas tank valve to “CLOSED”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” section
Blockage in orifice
Clear blockage: Download and follow the correct cleaning instructions from
MrBarBQProducts.com.
Connection between gas valve and burner assembly is
loose
1. Turn off heater per “Turning Off” section.
2. Disconnect LP gas tank per “Disconnecting LP Gas Tank” section.
3. Tighten connection.
4. Perform leak check per “Checking for Leaks” instructions.
5. Light per “Lighting” section.
Thermocouple is not operating correctly
1. Disconnect LP Gas tank per “Disconnect LP Gas Tank” section.
2. Clean area around thermocouple.
3. Connect LP gas tank per “Connect LP Gas Tank” section.
4. Relight per “Lighting” section.
5. If the outdoor fire pit is still not working, please contact Customer Care at
1-866-439-9800 for additional assistance.
Air in gas line
1. Open gas line and bleed it (pressing control knob in) for not more than 1 - 2 minutes or
until you smell gas.
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” section
Pilot won’t stay lit
Note: Heater operates at reduced
efficiency below 40ºF (5ºC).
Dirt built up around pilot
Clean the pilot assembly: Download and follow the correct cleaning instructions from
MrBarBQProducts.com.
Connection between gas valve and pilot assembly is
loose
1. Turn off heater per “Turning Off” section.
2. Disconnect LP gas tank per “Disconnecting LP Gas Tank” section.
3. Tighten connection.
4. Perform leak check per “Checking for Leaks” section.
5. Light per “Lighting” section.
Air in gas line
Open gas line and bleed it (pressing control knob in) for not more than 1 - 2 minutes or until
you smell gas.
Thermocouple is not operating correctly
1. Disconnect LP Gas tank per “Disconnect LP Gas Tank” section.
2. Clean area around thermocouple.
3. Connect LP gas tank per “Connect LP Gas Tank” section.
4. Relight per “Lighting” section.
5. If the outdoor fire pit is still not working, please contact Customer Care at
1-866-439-9800 for additional assistance.
Burner won’t stay lit
Connection between gas valve and burner assembly is loose Tighten connection and perform leak check.
Thermocouple is not operating correctly
1. Disconnect LP Gas tank per “Disconnect LP Gas Tank” section.
2. Clean area around thermocouple.
3. Connect LP gas tank per “Connect LP Gas Tank” section.
4. Relight per “Lighting” section.
5. If the outdoor fire pit is still not working, please contact Customer Care at
1-866-439-9800 for additional assistance.
Blockage in burner
1. Turn off heater per “Turning Off” instructions.
2. Remove blockage and clean burner inside and outside:
Download and follow the correct cleaning instructions from MrBarBQProducts.com.
3. If the heater is still not working, replacement part(s) may be needed - contact Customer
Care at 1-866-439-9800
Burner flame is low
Note: Heater operates at reduced
efficiency below 40ºF (5ºC).
LP gas tank is low or empty Exchange, refill or replace LP gas tank
Outdoor temperature is less than 40ºF and tank is less
than 1/4 full
1. Turn off heater per “Turning Off” section.
2. Connect a full LP Gas Tank per “Connecting LP Gas Tank” section.
Supply hose is bent or kinked
1. Turn off heater per “Turning Off” section.
2. Straighten hose. If cracked obtain a new hose from the manufacturer - contact
Customer Care at 1-866-439-9800
Emitter glows uneven
Note: Bottom 1 in of emitter normally
does NOT glow.
LP gas tank is low or empty Exchange, refill or replace LP gas tank
Base is not on a level surface Place heater on a level surface
Blockage in burner
1. Turn off heater per “Turning Off” section.
2. When cool, remove blockage and clean burner inside and outside.
3. Download and follow the correct cleaning instructions from MrBarBQProducts.com.
Thick black smoke Blockage in burner
1. Turn off heater per “Turning Off” section.
2. When cool, remove blockage and clean burner inside and outside.
3. Download and follow the correct cleaning instructions from MrBarBQProducts.com.
If you have any questions or problems, please call our customer service department at 1-866-439-9800, 8 a.m. - 8 p.m., EST, Monday - Friday.
Need help? 1-866-439-9800, 8 a.m - 8 p.m., EST, Monday - Sunday.
Do not return to place of purchase
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