Warranty Guide

Residential allen + roth
®
Solid Surface
Lifetime Limited Warranty
33300 Egypt Lane | Suite A400 | Magnolia, TX 77354 | 877-648-3706 | www.sagesurfaces.com
Residential allen + roth Solid Surface Lifetime Limited Warranty
Sage Surfaces, LLC (hereunder “Sage”) warrants to the original end user – purchaser/owner in the U.S. and
Canada that its product of allen + roth countertop and sink products shall be free from manufacturing defects
under normal use and service. This warranty applies to the repair or replacement of failed product that has been
permanently installed in original owner(s) residence when installed by a Sage authorized fabricator/installer.
This includes reasonable labor charges needed to repair or replace the product. Sage’s obligation as to repair or
replacement shall further be limited to repair or replacement with colors, styles and nishes of products that are
available at the time of repair or replacement. The option to repair or replace product failures due to manufacturing
defects is at the sole discretion of Sage.
The Lifetime Limited Warranty is non-transferrable and applies to allen + roth countertop and sink products only for
interior, residential application(s) in North America. The warranty covers seam performance but not appearance.
Silicone seams do not constitute part of the allen + roth installation and accordingly are not covered by this
warranty. This warranty is void unless the product has been paid for in full.
Under this Lifetime Limited Warranty, Sage authorized agents must be permitted sufcient time and opportunity to
inspect the product(s), evaluate and respond to any claim(s). All decisions regarding the existence of manufacturing
defects or affecting this warranty shall be made by Sage and shall be nal and binding upon all parties.
Exclusions for Residential allen + roth Solid Surface Lifetime Limited Warranty:
• Damage resulting from improper transportation, fabrication, installation, care and maintenance, storage, or
handling of the product purchased.
• Use for any exterior application or for any ooring application.
• Damage caused by improper use or abuse includes, but not limited to, damage from accidents, abuse of
impact causing chips, cracks and fractures, chemical damage, corrosion damage, acts of nature, job-site
conditions or structural movement.
• Exposure to excessive heat that creates white marks, white rings or cracks appear on the product. (Cracking
can result around a cooktop when the product is exposed to cookware that is on or partially on a heating
element and overhangs the countertop causing excessive heat on the product or from using high temperatures
for excessively lengthy periods of time).
• Installed allen + roth countertop products that are removed from the original place of installation.
• Seam appearance, adhesives, caulk and/or other accessory items.
• Damage caused by improperly installed, used or maintained appliances, including garbage disposals over
¾ H.P., or any disposal so installed as to create excessive vibration, or installation of an instant hot water
producing/dispensing appliance in allen + roth sinks.
• Thermoforming: Product failure due to bending or curving is not covered under warranty.
• Conditions caused by normal wear and tear such as stains, scratches, water spots and burns. Products are
not scratch, heat or stain proof. Cutting boards should be used for cutting, rubber footed trivets used when
moving a hot object directly from a heat source onto the product, and compliance with the allen + roth care
and maintenance are highly recommended.
• Supplemental repair including, but not limited to, electrical, tile or wall surfaces, backsplashes, cabinetry,
freight, and plumbing modications necessary to repair allen + roth products.
• Product usage for commercial application(s) including, but not limited to, installation in store, ofce or other
places of business.
• Interior applications beyond countertops, vertical applications and backsplash such as, but not limited to,
saunas, shower pans, steam rooms.