ALLERIO MOBILE HUB User Manual Model Number: AMH100 May 2020 Version 7.0 HEADQUARTERS: 11 E.
Support For help and support, visit https://allerio.com/index.html#contact. You can submit your request/query online or email info@allerio.com, or call 833 – COMMHUB(266-6428). For additional information, visit www.allerio.com Regulatory & Compliance For regulatory compliance information, visit www.allerio.
Table of Contents SUPPORT ......................................................................................................................................................................2 REGULATORY & COMPLIANCE ..........................................................................................................................................2 TRADEMARKS................................................................................................................................................
8. DATA USAGE ............................................................................................................................................... 17 8.1. 8.2. 9. GET DATA ANALYTICS REPORT ............................................................................................................................17 VIEW YOUR DATA USAGE ON WEB BROWSER ........................................................................................................17 MAINTENANCE ..........................
1. Getting to know your hub This section provides an overview of the Allerio Mobile hub Model AMH100 and instructions on how to set up the hub and connect to internet. The Allerio mobile hub is a mobile wireless communications hub that supports various agencies by providing ubiquitous connectivity in the field. The Allerio mobile hub lets you create a Wi-Fi access point with expanded cellular network coverage of three configured carriers.
1.2. Top Front View The following figure shows the top front view of the Allerio mobile hub 1 Number 1 3 2 3 Description User Interface Power Button USB type C port 1.2.1. User Interface The Allerio hub has a very simple user-friendly interface with several LEDs displaying the system status.
1.2.2. Power Button Press and hold the power button for 3 seconds to power ON/OFF the hub. 1.2.3. USB Type-C port The Allerio Mobile hub has the capability to receive power using any of the following sources: • • USB cable plugged to the Wall socket through provided external plug-in adapter USB cable plugged to the USB port of power source 1.3. Rear View The following figure shows the rear view of the Allerio mobile hub.
2. Getting Started 2.1. Power process for your Hub 2.1.1. Power ON Process: 1) All LEDs will show solid green for 1 second. 2) During core board boot the battery LEDs will cycle one LED at a time from the bottom LED to the Top. Refer to Boot sequence for further details.
2.3. Setting up your peripherals 2.3.1. Wi-Fi Access Point 2.3.1.1. Offline Setup If your device provides an offline setup (Medical Device with a UI, Ex. Patient Monitor): 1. Access the Wi-Fi setup page on your peripheral device. 2. Enter the following information: • SSID = Serial Number of your Allerio Mobile Hub • Password = Device secure password 3. Set your Allerio Mobile Hub to be the highest priority Wi-Fi network if option is available 4.
3. What does your LED Status mean? 3.1. LTE LEDs: LED Status Description Slow Flashing Red Initiating Modem/Searching for Network Solid Green Connected to network but not the active data channel Fast Flashing Green (4 times per second) Active data channel Solid Red Modem Error Off Powered Off 3.2.
3.5.
4. Internet Connection & Management 4.1. • • • • • Onboarding At onboarding you will get to select 3 cellular networks for operations from the available certified networks and the hub will be configured to support these networks. You will also select the prioritization of the cellular networks based on the operating environment. Allerio will source and install SIM cards during assembly. The SIM cards cannot be modified with sending the hub to Allerio for service.
5. Hub Usage, Charging Management & Portability 5.1. • • • Device Standard Use When network connectivity is desired, power ON the hub and ensure all necessary peripherals are connected. To shut down the hub, press and hold the power button for 3 seconds and then allow 15 seconds to completely power down. When hub is not in use, keep charger plugged in and hub powered OFF. 5.2. Recharge the Hub The battery of the Allerio hub is located inside the hub and is not removable.
6. Troubleshooting & FAQs ITEM Data Transfer Failure Connection Failure 6.1. SYMPTON CAUSE CORRECTIVE ACTION All LTE LED indicators are red The hub is not able to connect to any cellular network Data throughput should return when hub reconnects to a cellular network Wi-Fi Access Point LED is SLOW flashing green The hub does not have any connection to a Wi-Fi device Ensure that your external Wi-Fi device is also showing no connection.
7. Specifications Name Allerio Mobile Hub Model AMH100 Processor Qualcomm APQ8016E Application Processor FCC ID 2AV6O-AMH100 LTE Cloud Embedded Sierra Wireless EM7455 (FCC ID: N7NEM7455) and EM7511 (FCC ID: N7NEM75S), Cat-6 & Cat-12 LTE Advanced Pro Modem with HSPA fallback jjPlus Module 802.11ac MU-MIMO: WMU6202 (IEEE 802.11 a/b/g/n/ac + BT4.
7.1. FCC Specifications As a committed Allerio customer, you are entitled to information regarding the FCC specifications that Allerio is obliged to. This device complies with part 15 of the FCC Rules for use with cable television service. This device complies with part 15 of the FCC Rules.
8. Data Usage As a committed Allerio customer, you are entitled to understand how much data you have used and how Allerio is performing by providing ubiquitous connectivity. 8.1. Get Data analytics report To understand the data usage of your hub, please contact customer care.
9. Maintenance 9.1. Extend battery life The Allerio hub is configured to optimize the battery life, by default. It automatically reduces charging levels to protect the life of battery, if plugged in for extended period of time.
9.3. • • • • • • • • Safety Do not open the enclosure or disassemble the hub at any time unless otherwise instructed by a senior Allerio team member Remove all accessories and power OFF the hub while cleaning Hub can be cleaned using any standard disinfectant. Clean and dry your hub regularly using a clean, damp cloth. Do not wash under a faucet.