User Manual

Maintenance and Troubleshooting 113
Software Release 2.5.2
C613-02034-00 REV A
What to do if Passwords are Lost
If a user forgets their password, to reset the password from an account with
MANAGER privilege, enter the command:
SET USER=login-name PASSWORD=password
You can reset passwords for accounts with MANAGER privilege with the same
command, provided the manager can login to at least one account with
MANAGER privilege.
If you require further assistance contact your authorised distributor or reseller.
Getting the Most Out of Technical
Support
For online support for your router, see our on-line support page at
http://www.alliedtelesyn.co.nz/support/ar400
.
If you require further assistance, contact your authorised distributor or reseller.
Gather as much of the following information from your router and network as
you can. This gives the support personnel as much information as possible to
diagnose and solve your problem. They may ask you to send the information
to them by email.
Gather this information:
■ Your name, organisation and contact details.
■ What is the make and model of your router? Are any expansion options
installed, for example, AR410 and AT-AR020 PRI E1/T1 PIC? Enter the
command:
SHOW SYSTEM
■ Which software release and patch files is your router running? For
example,
52-231.rez, 52231-01.paz. Enter the command:
SHOW INSTALL
■
What software configuration is currently running? Enter the command:
SHOW CONF DYN
■
How is the router connected to your network? A diagram showing the
physical configuration of the network your router is operating in may be
useful.
■ To get debugging output, enter the command:
SHOW DEBUG
■ Depending on the problem, the support personnel may also ask you for the
output from the following commands (see the Monitoring and Fault
Diagnosis section in the Operations chapter, AR400 Series Router Software
Reference):
SHOW EXCEPTION
SHOW STARTUP
SHOW LOG
SHOW CPU
SHOW BUFFER