AR100 SERIES INTERNET ROUTER USER GUIDE Ü ABOUT Ü CONTENTS Simply connecting the world
AR100 Series Internet Router User Guide Document Number C613-02001-00 REV A. Copyright © 1999-2000 Allied Telesyn International, Corp. 960 Stewart Drive Suite B, Sunnyvale CA 94086, USA. All rights reserved. No part of this publication may be reproduced without prior written permission from Allied Telesyn. Allied Telesyn International, Corp. reserves the right to make changes in specifications and other information contained in this document without prior written notice.
Contents CHAPTER 1 Introduction What can the AR100 do for you? ..................................................................... System requirements ......................................................................................... About this manual ............................................................................................ Technical support .............................................................................................. Allied Telesyn offices and locations ......
AR100 Series Internet Router User Guide CHAPTER 7 Using Telephony Services Call Waiting .................................................................................................. Conference Calling ....................................................................................... Call Transfer .................................................................................................. Call Forwarding ....................................................................................
Chapter 1 Introduction Welcome to the AR100 Series Internet Router—the complete Small Office/ Home Office Internet solution. Your AR100 Series Internet Router has a Basic Rate ISDN port with full support for two ISDN B channels, providing dual high speed connections to the Internet, to a remote office, or both. You can connect up to four PCs directly to the AR100, or connect a hub for even more LAN connections. The AR140 as two telephone ports for connecting telephones or facsimile machines.
1-6 AR100 Series Internet Router User Guide to a single registered IP address for communication across the Internet, saving you the time and expense of assigning registered IP addresses to each device on your LAN. Connect you to other trading partners The AR100 allows small offices to communicate with other trading partners using ISDN dial-on-demand or ISDN leased line. Information such as reports, quotes and orders can be transferred between the two offices.
Introduction 1-7 System requirements Hardware and software Before you can install, configure and use your router, you need a PC with the following hardware and software: ■ An i486 or Pentium processor ■ Windows 95 or Windows 98. ■ An Ethernet adapter card. ■ A CAT 5 cable to connect your Ethernet adapter card to the router. ■ A CD-ROM drive. ■ TCP/IP installed and configured on your Ethernet adapter card. TCP/IP is required for your PC to communicate with the router.
1-8 AR100 Series Internet Router User Guide About this manual This user guide provides an introduction to the AR100 Series Internet Router, and detailed step-by-step instructions for installing the AR100 and configuring the AR100 using the Access Wizard and Configuration Wizard. The user guide is organised into the following chapters: ■ Chapter 1, Introduction introduces the AR100 Series Internet Router and describes the features and benefits of using the AR100.
Introduction 1-9 Allied Telesyn offices and locations UNITED KINGDOM Tel: (+44) 1235 442500 Freephone: 0800 204040 Fax: (+44) 1235 442590 EIRE Tel: 1 800 409 127 SWEDEN Tel: 08 131414 NORWAY Tel: 2211 1181 DENMARK Tel: 3332 3006 FINLAND Tel: 0800 98040 FRANCE Tel: (+33) 01 60 92 15 25 Fax: (+33) 01 69 28 37 49 BELGIUM Tel: (+32) 2 481 60 60 Fax: (+32) 2 463 17 06 GERMANY Toll Free: 00 800 255 43310 Tel: (+49) 30 435 90 00 Fax: (+49) 30 435 706 50 GERMANY - SOUTH Tel: (+49) 8161 99 060 Fax: (+49) 8161 99 0
Chapter 2 Installing the AR100 Series Internet Router Please read Chapter 10, Safety and Statutory Information before installing the AR100 router. It contains important safety information. The Start Here card also shows step by step how to install your router, and includes pictures of the components. Unpack your router Check the contents of the shipping carton. If any items are missing or damaged, contact the shipping agent or your local distributor or reseller immediately.
2-12 AR100 Series Internet Router User Guide Connect your router 1. Switch off the power to your computer. 2. Connect the ISDN port on the router to the ISDN line wall jack or NT1, using the supplied green ISDN cable. 3. Connect one of the hub ports on the AR100 to the Ethernet adapter card on your PC using a CAT 5 cable (obtained from your PC supplier). 4. If you have an AR140 with voice ports, connect up to two telephones, facsimile machines, or answer phones to the voice ports. 5.
Chapter 3 Getting Connected Now that you have made all the physical connections, you need to establish communication between the router and the PC you will use to configure it. If your PC does not have TCP/IP installed and configured on your Ethernet adapter card, or if your PC has been using Dial-up networking to connect to the Internet or other remote connections, you will need to change the PC configuration.
3-14 AR100 Series Internet Router User Guide Changing from dial-up networking If you have been using Windows 95 or 98 dial-up networking for your connections to the Internet or a remote office previously, you may need to change the connection parameters so that your PC will use the router for your remote connections. 1. In the Windows Start menu, point to Settings and click Control Panel, to display the Control Panel.
Getting Connected 3-15 Figure 3-2: Install Software CD screen 3. Install the support files for the AR100 Series Access Wizard on your PC by clicking on AR100 Series Access Wizard and following the on screen intructions. 4. If you do not have Adobe Acrobat Reader installed on your PC, install it now by clicking Acrobat Reader and following the on screen instructions. You will use this to view the User Guide or the Reference Manual. 5.
3-16 AR100 Series Internet Router User Guide Figure 3-3: AR100 Series Access Wizard Welcome dialog 2. In the Welcome dialog, click on the Start button. The “Select a Router dialog” on page 16 opens. Figure 3-4: Select a Router dialog 3. Select the router you want to configure, and click Next. If you select a router that has not been configured yet, the “Choosing an IP Address dialog” on page 17 opens.
Getting Connected 3-17 Figure 3-5: Choosing an IP Address dialog An “Initialising...” message shows under the IP Address title bar while the wizard chooses a free IP address for the router. The IP address replaces this when it is assigned. 4. Once an IP address shows beside the router’s serial number, click Next. The next dialog to open is either the “Gateway Not Set dialog” on page 17, the “Gateway Already Set dialog” on page 18 or the “Domain Name Server dialog” on page 18.
Figure 3-7: Gateway Already Set dialog You can choose whether you want the PC to use the AR100 series router as its gateway or whether you want it to continue to use the device at the IP address shown as its gateway. If you are unsure, contact your network administrator or ISP. 6. Select whether or not to use the AR100 series router as the PC’s gateway, and click Next. The “Domain Name Server dialog” on page 18 opens.
Getting Connected 3-19 If you do not need a Domain Name Server, the “Select Your Country dialog” on page 20 opens. Figure 3-9: Valid Domain Name Servers dialog If you are unsure whether the DNS addresses listed are valid contact your network administrator. 8. Choose whether the list has a valid DNS address. If you choose Yes, the “Select Your Country dialog” on page 20 opens. If you choose No, the “Domain Name Server Address dialog” on page 19 opens.
3-20 AR100 Series Internet Router User Guide Figure 3-11: Overwrite Domain Name Server Address dialog Your PC can only have a limited number of DNS server addresses. If this dialog appears, you have tried to add one too many. You will have to replace one of the existing DNS server addresses with the new one that you want the PC to use, entered in the previious dialog box. 10. Select an IP address that you no longer need in the list. Click Next to replace it with the IP address for the new DNS server.
Getting Connected 3-21 Figure 3-13: Communication With Router Established dialog The AR100 Series Access Wizard has established communication between your PC and the router. 12. Click Continue to log into the router and start the AR100 Configuration Wizard in your web browser.
Chapter 4 About web access to the AR100 The AR100’s web-based configuration tool makes configuring your router easy, whether you want to configure it for the first time, view or change an existing configuration, or want to monitor, test, troubleshoot or upgrade the software for your router. Web pages and your browser You will configure the router by using HTML pages in an HTML/web browser.
One at a time Only one user at a time can access the HTML pages to configure the router. If you leave the wizard for more than thirty minutes while you are configuring it, another user can log into it. This will restart the configuration wizard without saving any of the configuration. The second user can then configure the router from scratch. If you are using the Menu pages for the AR100 and you become inactive for more than five minutes, a second user can access the GUI.
If you selected a router that has not yet been configured, the AR100 Series Configuration Wizard starts in your web browser. Follow the instructions in Chapter 5, Configuring your router for the first time. If you selected a router that has been configured, the AR 100 Series Router Management Wizard starts in your web browser, opening the “AR100 Series Menu page” on page 25.
Chapter 5 Configuring your router for the first time This chapter gives step by step instructions for configuring your router for the first time with the web based AR100 Series Configuration Wizard. For more general information about using these web pages, see Chapter 4, About web access to the AR100. You may want to gather all the information in the Configuration Check List included in the section for your kind of connection before you run this wizard.
5-28 AR100 Series Internet Router User Guide configuration, add a new connection, or remove a connection, you can do this later, as described in Chapter 6, Changing your Configuration. While using the wizard, if you want to go back to a previous page, use the Back button on the pages, not the browser’s Back function, so that your configuration will be correctly stored. If you need to restart the wizard, reinsert the AR100 CD into the PC’s CD-ROM drive, and click the Configure Router button again.
Configuring your router for the first time 5-29 If you have an AR130 router without voice ports and are in North America, the “ISDN Setup page” on page 32 opens. If you have an AR130 router without voice ports, and you are not located in North America, the “Internet Connection page for ISDN Dial-on-Demand” on page 33 opens. Go to step 11. on page 33.
5-30 AR100 Series Internet Router User Guide Figure 5-3: ISDN Not Active page North America only. If the “ISDN Not Active page” on page 38 opens, it means that the ISDN port is not connected to the ISDN service. In North America, the router needs to be configured with the ISDN switch type that you are connected to, and the Service Provider IDs (SPIDs) that identify your ISDN service. The router tries to find this information automatically.
Configuring your router for the first time 5-31 Figure 5-4: Auto SPID Failure page North America only. If this page opens, it means that the ISDN port is connected, but the wizard has not been able to automatically find the ISDN switch type and SPIDs information. The wizard can try again to automatically find the ISDN switch type and SPID information, or you can enter it manually. 8. Choose whether you want the wizard to automatically detect this information, or whether you want to enter it yourself.
Figure 5-5: ISDN Setup page North America only. The ISDN switch type (that your ISDN provider connects you to) and the SPID information is available from your ISDN service provider. If unsure, contact them. 9. Enter the ISDN switch type and SPIDs information. 10. Enter your ISDN connection speed. Click the OK. The “Internet Connection page for ISDN Dial-on-Demand” on page 33 opens.
Configuring your router for the first time 5-33 Figure 5-6: Internet Connection page for ISDN Dial-on-Demand Your Internet Service Provider (ISP) will have given you account information that the router needs to connect to the Internet through the ISP. The ISDN number is the phone number or directory number that your router dials to call the ISP. Most ISPs dynamically allocate IP addresses, while some may allocate fixed IP addresses. 11.
5-34 AR100 Series Internet Router User Guide Figure 5-7: Configuration Summary page for an Internet connection This page shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration. The wizard creates a standard configuration using the parameters you have entered. You can change these and other parameters from the Menu page in the future if you wish. and end the wizard. 12.
Configuring your router for the first time 5-35 Figure 5-8: Test Results page The Test Results page shows a summary of which tests have been performed and the results. It may take a few seconds for all the tests to be run. Should any of the tests fail, the page will advise you about what to do. 14. If all the tests succeeded, click the OK button to return to the Configuration Summary page.
5-36 AR100 Series Internet Router User Guide Connect to remote office using ISDN Dialon-Demand 1. Print out the following configuration checklist, and gather the information required Table 5-2: Check list for Inter-office connection, ISDN Dial-on-Demand. Configuration Parameter Your connection Examples If you have an AR140 with voice ports, your ISDN provider may have supplied you with one or two ISDN numbers that external callers will use to ring the voice extensions.
Configuring your router for the first time 5-37 Figure 5-9: Phone Setup page If callback is supported by your ISDN service and the remote office you are connecting to, you can enable callback on the router. This means the remote office router will call you back immediately when you call it, reversing ISDN charges. 3. In the “Phone Setup page” on page 37, enter the local telephone numbers allocated to you by your ISDN provider. These are the telephone numbers that people will use to call you.
5-38 AR100 Series Internet Router User Guide Figure 5-10: ISDN Not Active page North America only. If the ISDN Not Active page opens, it means that the ISDN port is not connected to the ISDN service. In the USA and Canada, the router needs to be configured with the ISDN switch type that you are connected to, and the Service Provider IDs (SPIDs) that identify your ISDN services. The router tries to find this information automatically.
Configuring your router for the first time 5-39 Figure 5-11: Auto SPID Failure page North America only. If this page opens, it means that the ISDN port is connected, but the wizard has not been able to automatically find the ISDN switch type and SPIDs information. The wizard can try again to automatically find the ISDN switch type and SPID information, or you can enter it manually. 8. Choose whether you want the wizard to automatically detect this information, or whether you want to enter it yourself.
5-40 AR100 Series Internet Router User Guide Figure 5-12: ISDN Setup page North America only. The ISDN switch type and SPID information is available from your ISDN service provider. If unsure, contact them. 9. Enter the ISDN switch type and SPIDs information. 10. Enter your ISDN connection speed. Click the OK. The “Inter-Office Connection page for ISDN Dial-on-Demand” on page 41 opens.
Configuring your router for the first time 5-41 Figure 5-13: Inter-Office Connection page for ISDN Dial-on-Demand The router needs information about the ISDN number, the username and the password it will use to contact the remote office. The network administrator at the remote office will supply you with this information. The router also needs a local user name and password that the remote office will use to contact this office. Your network administrator may supply you with this information.
5-42 AR100 Series Internet Router User Guide Figure 5-14: Configuration Summary page for an inter-office connection This page shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration. The wizard creates a standard configuration using the parameters you have entered. You can change these and other parameters from the Menu page in the future if you wish. and end the wizard. 15.
Configuring your router for the first time 5-43 Figure 5-15: Test Results page The Test Results page shows a summary of the connection test results. The page shows which tests have been performed and the results. Should any of the tests fail, the page will advise you about what to do. 17. If all the tests succeeded, click the OK button to return to the Configuration Summary page.
5-44 AR100 Series Internet Router User Guide Connect to Internet and remote office using ISDN Dial-on-Demand 1. Print out the following configuration checklist, and gather the information required. Table 5-3: Check list for Internet and Inter-office connections, ISDN Dial-onDemand Configuration Parameter Your connection Examples If you have an AR140 with voice ports, your ISDN provider may have supplied you with one or two ISDN numbers that external callers will use to ring the voice extensions.
Configuring your router for the first time 5-45 2. Choose Internet and Inter-Office Connection using dial-on-demand ISDN on the Welcome page. Click the Next button. 3. If you have an AR140 router with voice ports, the “Phone Setup page” on page 45 opens. If you have an AR130 router without voice ports and are in North America, the “ISDN Setup page” on page 48 opens. Go to step 10. on page 48.
5-46 AR100 Series Internet Router User Guide Figure 5-17: ISDN Not Active page North America only. If the ISDN Not Active page opens, it means that the ISDN port is not connected to the ISDN service. In the USA and Canada, the router needs to be configured with the ISDN switch type that you are connected to, and the Service Provider IDs (SPIDs) that identify your ISDN services. The router tries to find this information automatically.
Configuring your router for the first time 5-47 Figure 5-18: Auto SPID Failure page North America only. If this page opens, it means that the ISDN port is connected, but the wizard has not been able to automatically find the ISDN switch type and SPIDs information. The wizard can try again to automatically find the ISDN switch type and SPID information, or you can enter it manually. 9. Choose whether you want the wizard to automatically detect this information, or whether you want to enter it yourself.
5-48 AR100 Series Internet Router User Guide Figure 5-19: ISDN Setup page North America only. The ISDN switch type and SPID information is available from your ISDN service provider. If unsure, contact them. 10. Enter the ISDN switch type and SPIDs information. 11. Enter your ISDN connection speed. Click the OK. The “Internet Connection page for ISDN Dial-on-Demand” on page 48 opens.
Configuring your router for the first time 5-49 Your Internet Service Provider (ISP) will have given you account information that the router needs to connect to the Internet through the ISP. The ISDN number is the phone number or directory number that your router dials to call the ISP. Most ISPs dynamically allocate IP addresses, while some may allocate fixed IP addresses. 12. Enter your ISP account information on the Internet Connection page. Click the OK button.
5-50 AR100 Series Internet Router User Guide 16. Click the Next button. The next page to open is the Remote IP Networks page. Figure 5-22: Remote IP Networks The Remote IP Networks page shows which IP subnetworks this router has access to at the remote office. The first time you reach this page, there are probably no subnetworks listed. Your network administrator at the remote office will supply you with a list of IP addresses and masks. 17.
Configuring your router for the first time 5-51 Figure 5-23: New IP Network page The New IP network page adds a new subnetwork to the list of subnetworks that the router has access to at the remote office. Return to this page several times to enter more subnetworks. 18. Enter a subnetwork IP address and mask. Click the OK button to return to the Remote IP Networks summary page, which now includes the new IP address and mask.
5-52 AR100 Series Internet Router User Guide This page shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration. The wizard creates a standard configuration using the parameters you have entered. You can change these and other parameters from the Menu page in the future if you wish. 19. If you wish to change any of the parameters you have entered, use the Back button at the bottom of the page to go back to the page you want to change.
Configuring your router for the first time 5-53 Connect to Internet using ISDN Leased Line 1. Print out the following configuration checklist, and gather the information required. Table 5-4: Check list for Internet connection, ISDN Leased Line Configuration Parameter Your connection Examples Your ISDN provider connects you to your ISP with a leased line on one or two of two B channels, B1 and B2. Your ISDN provider will supply this information.
5-54 AR100 Series Internet Router User Guide Figure 5-26: Leased Line Connections page 3. Choose Internet Connection using ISDN Leased Line on the “Leased Line Connections page” on page 54 page. Click the Next button to open the “ISDN Leased Line page” on page 55.
Configuring your router for the first time 5-55 Figure 5-27: ISDN Leased Line page Your router has two channels, B1 and B2, that can be used for one or two connections, and a D channel used for signalling. The ISDN leased line connection will use either one or both of these channels to connect to your ISP. If you are unsure, contact your ISDN service provider. 4. Select the B channels for your ISDN Leased Line connection. Click the Next button.
5-56 AR100 Series Internet Router User Guide Figure 5-28: Phone Setup page If callback is supported by your ISDN service and the remote office you are connecting to, you can enable callback on the router. This means the remote office router will call you back immediately when you call it, reversing ISDN charges. 5. In the “Phone Setup page” on page 56, enter the local telephone numbers allocated to you by your ISDN provider. These are the telephone numbers that people will use to call you.
Configuring your router for the first time 5-57 Figure 5-29: Internet Connection page for ISDN Leased Line Your Internet Service Provider (ISP) will have given you the IP address that the router needs to connect to the ISP. 8. Enter the IP address for your ISP, and click the OK button. The next page to open is the “Configuration Summary page for Internet connection Leased Line” on page 57.
5-58 AR100 Series Internet Router User Guide This page shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration. The wizard creates a standard configuration using the parameters you have entered. You can change these and other parameters from the Menu page in the future if you wish. and end the wizard. 9.
Configuring your router for the first time 5-59 Connect to remote office using ISDN Leased Line 1. Print out the following configuration checklist, and gather the information require. Table 5-5: Check list for Inter-office connection, ISDN Leased Line. Configuration Parameter Your connection Examples Your ISDN provider connects you to your remote office with a leased line on one or two of two B channels, B1 and B2. Your ISDN provider will supply this information.
5-60 AR100 Series Internet Router User Guide Figure 5-32: Leased Line Connections page 3. Choose Internet Connection using ISDN Leased Line on the “Leased Line Connections page” on page 60 page. Click the Next button to open the “ISDN Leased Line page” on page 61.
Configuring your router for the first time 5-61 Figure 5-33: ISDN Leased Line page Your router has two channels, B1 and B2, that can be used for one or two connections, and a D channel used for signalling. The ISDN leased line connection to your remote office will use either one or both of these channels. If you are unsure, contact your ISDN service provider. 4. Select the B channels for your ISDN Leased Line connection. Click the Next button.
5-62 AR100 Series Internet Router User Guide Figure 5-34: Phone Setup page If callback is supported by your ISDN service and the remote office you are connecting to, you can enable callback on the router. This means the remote office router will call you back immediately when you call it, reversing ISDN charges. 5. In the “Phone Setup page” on page 62, enter the local telephone numbers allocated to you by your ISDN provider. These are the telephone numbers that people will use to call you.
Configuring your router for the first time 5-63 Figure 5-35: Inter-Office Connection page for ISDN Leased Line The router may need information about the username and the password it will use to contact the remote office. The network administrator at the remote office will supply you with this information. The router also needs a local user name and password that the remote office will use to contact this office. Your network administrator may supply you with this information.
5-64 AR100 Series Internet Router User Guide Figure 5-36: Configuration Summary for Inter-office Leased Line connection This page shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration. The wizard creates a standard configuration using the parameters you have entered. You can change these and other parameters from the Menu page in the future if you wish. and end the wizard. 12.
Configuring your router for the first time 5-65 Figure 5-37: Test Results page The Test Results page shows a summary of the connection test results. The page shows which tests have been performed and the results. Should any of the tests fail, the page will advise you about what to do. 14. If all the tests succeeded, click the OK button to return to the Configuration Summary page.
5-66 AR100 Series Internet Router User Guide Connect to Internet and remote office using ISDN Leased Line 1. Print out the following checklist, and gather the information required. Table 5-6: Check list for Internet and Inter-office connections, ISDN Leased Line Configuration Parameter Your connection Examples Your ISDN provider connects you to your ISP and your remote office with a leased lines on two B channels, B1 and B2. Your ISDN provider will supply this information.
Configuring your router for the first time 5-67 Figure 5-38: Leased Line Connections page 3. Choose Internet Connection and Inter-Office Connection using ISDN Leased Line on the “Leased Line Connections page” on page 67 page. Click the Next button to open the “ISDN Leased Line page” on page 68.
5-68 AR100 Series Internet Router User Guide Figure 5-39: ISDN Leased Line page Your router has two channels, B1 and B2, used for the two connections, and a D channel used for signalling. Your ISDN service provider will supply information about which B channel is used for your Internet connection, and which is used for your inter-office connection. 4. Select the B channels for your ISDN Leased Line connections. Click the Next button.
Configuring your router for the first time 5-69 Figure 5-40: Phone Setup page If callback is supported by your ISDN service and the remote office you are connecting to, you can enable callback on the router. This means the remote office router will call you back immediately when you call it, reversing ISDN charges. 5. In the “Phone Setup page” on page 69, enter the local telephone numbers allocated to you by your ISDN provider. These are the telephone numbers that people will use to call you.
5-70 AR100 Series Internet Router User Guide Figure 5-41: Internet Connection page for ISDN Leased Line Your Internet Service Provider (ISP) will have given you the IP address that the router needs to connect to the ISP. 8. Enter the IP address for your ISP, and click the OK button. The next page to open is the “Inter-Office Connection page for ISDN Leased Line” on page 70.
Configuring your router for the first time 5-71 The router may need information about the username and the password it will use to contact the remote office. The network administrator at the remote office will supply you with this information. The router also needs a local user name and password that the remote office will use to contact this office. Your network administrator may supply you with this information. If not, create your own username and password. Use only letters and digits.
5-72 AR100 Series Internet Router User Guide Figure 5-44: New IP Network page The New IP network page adds a new subnetwork to the list of subnetworks that the router has access to at the remote office. Return to this page several times to enter more subnetworks. 14. Enter a subnetwork IP address and mask. Click the OK button to return to the Remote IP Networks summary page, which now includes the new IP address and mask.
Configuring your router for the first time 5-73 This page shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration. The wizard creates a standard configuration using the parameters you have entered. You can change these and other parameters from the Menu page in the future if you wish. and end the wizard. 15.
5-74 AR100 Series Internet Router User Guide Connect to Internet using ISDN Dial-onDemand, remote office using ISDN Leased Line 1. Print out the following checklist, and gather the information required. Table 5-7: Check list for Internet Dial-on-Demand and Inter-office Leased Line Configuration Parameter Your connection Examples Your ISDN provider connects you to your remote office with a leased line on one two B channels, B1 and B2. Your ISDN provider will supply this information.
Configuring your router for the first time Figure 5-47: Leased Line Connections page 3. Choose Internet Connection using ISDN Dial-on-Demand and InterOffice Connection using ISDN Leased Line on the “Leased Line Connections page” on page 75 page. Click the Next button to open the “ISDN Leased Line page” on page 76.
5-76 AR100 Series Internet Router User Guide Figure 5-48: ISDN Leased Line page Your router has two channels, B1 and B2, that can be used for the two connections, and a D channel used for signalling. The ISDN leased line connection to your remote office will use one of these channels. If you are unsure which one, contact your ISDN service provider. 4. Select the B channel for your ISDN Leased Line connection. Click the Next button.
Configuring your router for the first time 5-77 Figure 5-49: Phone Setup page If callback is supported by your ISDN service and the remote office you are connecting to, you can enable callback on the router. This means the remote office router will call you back immediately when you call it, reversing ISDN charges. 5. In the “Phone Setup page” on page 77, enter the local telephone numbers allocated to you by your ISDN provider. These are the telephone numbers that people will use to call you.
5-78 AR100 Series Internet Router User Guide Figure 5-50: Internet Connection page for ISDN Dial-on-Demand 8. Your Internet Service Provider (ISP) will have given you account information that the router needs to connect to the Internet through the ISP. The ISDN number is the phone number or directory number that your router dials to call the ISP. Most ISPs dynamically allocate IP addresses, while some may allocate fixed IP addresses. 9.
Configuring your router for the first time 5-79 Figure 5-51: Inter-Office Connection page for ISDN Leased Line The router may need information about the username and the password it will use to contact the remote office. The network administrator at the remote office will supply you with this information. The router may also need a local user name and password that the remote office will use to contact this office. Your network administrator may supply you with this information.
5-80 AR100 Series Internet Router User Guide Figure 5-52: Remote IP Networks The Remote IP Networks page shows which IP subnetworks this router has access to at the remote office. The first time you reach this page, there are probably no subnetworks listed. Your network administrator at the remote office will supply you with one or more IP addresses and masks. 14. If you need to add an IP subnetwork, click the Add New Network button to open the “New IP Network page” on page 80.
Configuring your router for the first time 5-81 The New IP network page adds a new subnetwork to the list of subnetworks that the router has access to at the remote office. Return to this page several times to enter more subnetworks. 15. Enter a subnetwork IP address and mask. Click the OK button to return to the Remote IP Networks summary page, which now includes the new IP address and mask.
5-82 AR100 Series Internet Router User Guide Figure 5-55: Test Results page The Test Results page shows a summary of the connection test results. The page shows which tests have been performed and the results. Should any of the tests fail, the page will advise you about what to do. 18. If all the tests succeeded, click the OK button to return to the Configuration Summary page.
Configuring your router for the first time 5-83 Connect to Internet using ISDN Leased Line, remote office using ISDN Dial-onDemand 1. Print out the following configuration checklist, and gather the information required. Table 5-8: Check list for Internet Leased Line and Inter-office Dial-on-Demand Configuration Parameter Your connection Examples Your ISDN provider connects you to your ISP with a leased line on one of two B channels, B1 or B2. Your ISDN provider will supply this information.
5-84 AR100 Series Internet Router User Guide Figure 5-56: Leased Line Connections page 3. Choose Internet Connection using ISDN Leased Line and Inter-Office Connection using ISDN Dial-on-Demand on the “Leased Line Connections page” on page 67 page. Click the Next button to open the “ISDN Leased Line page” on page 55.
Configuring your router for the first time 5-85 Figure 5-57: ISDN Leased Line page Your router has two channels, B1 and B2, that can be used for the two connections, and a D channel used for signalling. The ISDN leased line connection will use one of these channels to connect to your ISP. If you are unsure, contact your ISDN service provider. 4. Select the B channel for your ISDN Leased Line connection. Click the Next button.
5-86 AR100 Series Internet Router User Guide Figure 5-58: Phone Setup page If callback is supported by your ISDN service and the remote office you are connecting to, you can enable callback on the router. This means the remote office router will call you back immediately when you call it, reversing ISDN charges. 5. In the “Phone Setup page” on page 69, enter the local telephone numbers allocated to you by your ISDN provider. These are the telephone numbers that people will use to call you.
Configuring your router for the first time 5-87 Figure 5-59: Internet Connection page for ISDN Leased Line Your Internet Service Provider (ISP) will have given you the IP address that the router needs to connect to the ISP. 8. Enter the IP address for your ISP, and click the OK button. The next page to open is the “Inter-Office Connection page for ISDN Leased Line” on page 70.
5-88 AR100 Series Internet Router User Guide The router needs information about the ISDN number, the username and the password it will use to contact the remote office. The network administrator at the remote office will supply you with this information. The router also needs a local user name and password that the remote office will use to contact this office. Your network administrator may supply you with this information. If not, create your own username and password. Use only letters and digits.
Configuring your router for the first time 5-89 Figure 5-62: New IP Network page The New IP network page adds a new subnetwork to the list of subnetworks that the router has access to at the remote office. Return to this page several times to enter more subnetworks. 14. Enter a subnetwork IP address and mask. Click the OK button to return to the Remote IP Networks summary page, which now includes the new IP address and mask.
5-90 AR100 Series Internet Router User Guide This page shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration. The wizard creates a standard configuration using the parameters you have entered. You can change these and other parameters from the Menu page in the future if you wish. 15. If you wish to change any of the parameters you have entered, use the Back button at the bottom of the page to go back to the page you want to change.
Configuring your router for the first time 5-91
5-92 AR100 Series Internet Router User Guide
Chapter 6 Changing your Configuration Any time after the initial configuration with the wizard, you can add or remove connections, or change the router’s configuration. Figure 6-1: AR100 Series Menu page 1. In the “AR100 Series Menu page” on page 93, click on the Update Configuration button to open the “Update Configuration page” on page 94.
6-94 AR100 Series Internet Router User Guide Figure 6-2: Update Configuration page From this page, existing connections can be modified and new Internet or interoffice cnnections can be added to the router’s configuration. Changing password and system information We recommend that you change the password that gives access to the router itself and its configuration. 1. In the “Update Configuration page” on page 94, click on the System Information Modify button.
Changing your Configuration 6-95 Figure 6-3: System Information page 2. Enter a new password. REMEMBER THIS PASSWORD. 3. You can enter a unique Router name for administering your network. 4. You can enter your owner contact details (optional). 5. If the Date or Time need adjusting, enter the correct date (Day-Month-Year) and time (Hours:Minutes:Seconds, 24 hour format). This will be set when you click the OK button. 6.
6-96 AR100 Series Internet Router User Guide 1. In the “Update Configuration page” on page 94, click on the ISDN Information Modify button to open the “System Information page” on page 95. Figure 6-4: Phone and ISDN Information page Phone setup If you have an AR140 router with phone ports, you can add or change the phone numbers that will ring the extensions connected to each phone port.
Changing your Configuration 6-97 your ISDN service, and the associated ISDN phone or directory numbers. For most of the rest of the world tese are not required. 4. If necessary, change the ISDN switch type, and add, change or remove the SPIDs and associated directory or phone numbers. Call bumping Voice call bumping disconnects a data call for an outgoing voice call when both ISDN B channels are in use.
Figure 6-5: Internet Connection page Your Internet Service Provider (ISP) will have given you account information that the router needs to connect to the Internet through the ISP. The ISDN number is the phone number or directory number that your router dials to call the ISP. If your Internet connection only uses a leased line, then you may not need to enter this information. Most ISPs dynamically allocate IP addresses, while some may allocate fixed IP addresses. 2.
Changing your Configuration 6-99 Maximum connection speed Depending on the ISDN services available in your location, your ISP may offer you choices about the maximum speed of your Internet connection. If so, the router configuration needs to include your maximum connection speed. 5. If necessary, modify the Maximum connection speed.
6-100 AR100 Series Internet Router User Guide Save changes 10. Click OK to save these changes and return to the “Update Configuration page” on page 94. To return to the “Update Configuration page” on page 94 without saving changes to the Internet connection configuration, click the Cancel button. Removing an Internet connection 1. To remove an Internet connection that is no longer needed, click on the Internet Connection Remove button in the “Update Configuration page” on page 94.
Changing your Configuration 6-101 Figure 6-6: Inter-Office Connection page The router needs information about the ISDN number, the username and the password it will use to contact the remote office. The network administrator at the remote office will supply you with this information. The router also needs a local user name and password that the remote office will use to contact this office. Your network administrator may supply you with this information. If not, create your own username and password.
6-102 AR100 Series Internet Router User Guide Data compression The default Stac LZS compression improves the performance of connections up to 64K. 5. If necessary, modify the Compression setting. Maximum connection speed Depending on the ISDN services available in your location, your ISDN service provider may offer you choices about the maximum speed of your inter-office connection. If so, the router configuration needs to include your maximum connection speed.
Changing your Configuration 9. 6-103 Choose whether or not to activate ISDN Dial-on-Demand calls when the demand on your Internet connection is high. If necessary, modify the threshold values. 10. Enter the remote office ISDN number. Save changes 11. Click the OK button to save these changes and return to the “Update Configuration page” on page 94. To return to the “Update Configuration page” on page 94 without saving any changes to the inter-office connection configuration, click the Cancel button.
6-104 AR100 Series Internet Router User Guide Caution: If you change the router’s IP address to an address that is not in the same IP subnetwork as the PC, then they will no longer be able to communicate with each other. Not only will the router not be able to route data to and from the subnetwork that the PC is in, the PC will no longer be able to use the web configuration tool on the router to change its configuration.
Chapter 7 Using Telephony Services If you have an AR140 Internet Router with voice ports, you can connect up to two telephones, facsimile machines, answering machines or modems. You can use them in the same way that you use them on a regular telephone line, and can use them at the same time as the ISDN line is being used for data. The router supports ISDN supplementary services. These services must be provided on your ISDN line before you can use them on your AR140.
7-106 AR100 Series Internet Router User Guide ■ To toggle between the two calls, press and release the flash hook button. ■ To end your current call when you hear the call waiting tone and answer the waiting call, simply hang-up the phone and wait for the phone to ring. When you answer the call you will be connected. ■ If you have a call on hold, and want to end your current call, hang up the phone and wait for the phone to ring. Pick up the phone to reconnect you.
Using Telephony Services 7-107 ■ If you dial a number which is unallocated or realise you have dialled a wrong digit, wait until you hear the router’s unavailable tone in the earpiece of the phone and then hookflash once to return to the original caller. If you dial a wrong number, hookflash once to drop the call and again to return to the original call. Call Transfer Call Transfer allows you to implicity transfer an active call to a third party. You need Flexible Calling enabled on your ISDN line.
Chapter 8 Accessing router utilities A number of utilities are available from the router’s menu page.
8-110 AR100 Series Internet Router User Guide Monitor router operation The Monitor Operation page shows information about the router’s operations. You can use this information to help plan any future changes to your network, to monitor particular events like firewall rejections, and for trouble shooting. 1. Click the Monitor Operation button in the “AR100 Menu page” on page 109. The “Monitoring page” on page 110 opens. Figure 8-2: Monitoring page 2.
Accessing router utilities 8-111 View configuration summary The Configuration Summary shows the configuration parameters for the router. All the parameters can be modified from the links on the “Update Configuration page” on page 94, with the exception of the router’s model, serial number, software version, IP header compression, and NAT status. 1. Click on the View Configuration button in the “AR100 Menu page” on page 109. The “Configuration Summary page” on page 111 opens.
8-112 AR100 Series Internet Router User Guide Test Router Connections The router’s Internet and inter-office connections can be tested. 1. Click the Test Connection button. The “Test Results page” on page 112 opens to show you a summary of the connection test results. Figure 8-4: Test Results page The Test Results page shows a summary of which tests have been performed and the results. Should any of the tests fail, the page will advise you about what to do. 2.
Accessing router utilities 8-113 The router automatically downloads and installs the software files that have been updated, including any new versions of the web pages in the configuration tool. Once the new software is installed, the router automatically restarts. The configuration you have previously set up for the router is stored in a script that will automatically be read and applied by the updated software. 1. Click on the Upgrade Router Software button in the “AR100 Series Menu page” on page 25.
Chapter 9 Troubleshooting Troubleshooting installation If you are having problems installing the router, try one or more of the following: No LEDs light If none of the LEDs on the front panel of the router light up the most likely reason is that the router is not receiving mains power. Check the following. ■ The mains power outlet is not functioning. Test the mains power outlet with some other equipment you know works. ■ The power switch on the mains supply outlet is not switched on.
9-116 AR100 Series Internet Router User Guide No Ethernet card The PC you use to configure the router uses an Ethernet adapter card to communicate over the Ethernet. If this dialog appears, your PC does not have an Ethertnet card correctly installed. Figure 9-1: No Ethernet Card dialog box ■ If your PC does not have an Ethernet card, contact your PC supplier or use another PC that has an Ethernet card. ■ To make sure the Ethernet adapter on your PC is correctly installed, follow the steps below.
Troubleshooting 9-117 No web browser You need a web browser to access and configure the router. If this dialog box appears, you will need to install a web browser on your PC. Figure 9-2: No Web Browser dialog ■ Insert the AR100 CD into the PC’s CD-ROM drive, and follow the on screen instructions to install Netscape Navigator or Microsoft Internet Explorer. TCP/IP not installed TCP/IP is the protocol that the PC uses to communicate with the router.
9-118 AR100 Series Internet Router User Guide Follow the instructions in “Installing TCP/IP on your PC” on page 3-13 of Chapter 3, Getting Connected, or in the Start Here Guide. Wizard already active If you already have the AR100 Series Access Wizard running on your PC and try to start another one, this dialog appears. Figure 9-4: Wizard Already Active dialog ■ Exit this AR100 Series Access Wizard, and use the one that was already running.
Troubleshooting 9-119 Figure 9-5: Dynamic IP Address Assignment Failed dialog ■ Make sure that the router is connected to the power supply and is switched on. ■ Make sure the Ethernet port on the PC is connected to the router, and click Continue. ■ If the problem persists, contact your router supplier. No routers found When the AR100 Series Access Wizard is started it searches for any AR100 series routers connected to the PC (or LAN). If it does not find any, this dialog appears.
9-120 AR100 Series Internet Router User Guide ■ If the problem persists, contact your router supplier. Not responding If this dialog appears, the uninitialised router is not responding as expected to the AR100 Series Access Wizard. Figure 9-7: Not Responding dialog ■ Make sure the router is connected to the PC as shown in the Start Here Guide, and that the router is switched on. Click Continue to try again. ■ If the problem persists, contact your router supplier.
Troubleshooting 9-121 Figure 9-8: dialog ■ Remove another device from your LAN by switching it off or disconnecting it. Click Continue to try again. No gateway address Your PC needs the IP address of a valid gateway to access remote networks like the Internet or your remote office. It is configured to get IP addresses dynamically assigned to it by a DHCP server. The AR100 series router may be running as a DHCP server.
9-122 AR100 Series Internet Router User Guide • Disable the DHCP server at the IP address shown so that the AR100 router can assign the gateway adress to your PC, or • Add a gateway address to the DHCP server at the IP address shown. If you are unsure, contact your network administrator. 2. Restart all the devices on your LAN (connected to the PC or the router), and wait till they have all finished restarting. 3. Exit and rerun this AR100 Series Access Wizard.
Troubleshooting 9-123 Access to Router Denied You need to log in to the router with an authorised username and password. The initial default username is manager, and the default password is friend. Once this has been changed, you will need to remember and use the new password to get access to the router. This page appears if you enter the wrong username and password in the “Enter Network Password dialog” on page 24. Usernames and passwords are case sensitive.
9-124 AR100 Series Internet Router User Guide Troubleshooting utility You can get more detail about the router’s operation using the Troubleshooting utility. If you use this page, you can refer to the Reference Manual, also on the AR100 CD, for explanations of the data reported. 1. Click on the Troubleshoot Router Problem button in the “AR100 Menu page” on page 109. The “Troubleshooting page” on page 124 opens. Figure 9-12: Troubleshooting page 2.
Chapter 10 Safety and Statutory Information This information must be read prior to use of this equipment, and overrides as appropriate any information in respect of connection and use of the equipment. Any enquiries regarding regulatory aspects of this equipment should be addressed to Allied Telesyn International. This product meets the requirements of EN60950 1992 including amendments 1,2 and 3, AS3260 and Austel TS001. 1.
10-126 AR100 Series Internet Router User Guide The following interfaces are Telecommunications Network Voltage (TNV2) circuits: ■ POTS ports (AR140 only). 4. Product Servicing This product contains no user-serviceable parts. All product servicing must be carried out by qualified service personnel. 5. Lithium Cell This product includes an Integrated Circuit containing a Lithium cell.
Safety and Statutory Information 10-127 7.1 Anschluß an das allgemeine Stromnetz Die Geräte, die an das allgemeine Stromnetz anschlossen werden, sollen nur mit dem gelieferten Kabeln benutzt werden. Die Sicherheitssteckdose ist in der Nähe des Geräts installiert werden und leicht zu erreichen sein.
10-128 AR100 Series Internet Router User Guide 13. Intended Use This equipment is not intended for use in a computer room as defined in the standard for the Protection of Electronic Computer/Data Processing Equipment ANSI/NFPA 75 relating to North America only. 14. US Federal Communications Commission (FCC) This equipment complies with Part 15 of FCC Rules.
