AR100 SERIES INTERNET ROUTER USER GUIDE Ü ABOUT Ü CONTENTS Simply connecting the world
AR100 Series Internet Router User Guide Document Number C613-02001-00 REV B. Copyright © 1999-2000 Allied Telesyn International, Corp. 960 Stewart Drive Suite B, Sunnyvale CA 94086, USA. All rights reserved. No part of this publication may be reproduced without prior written permission from Allied Telesyn. Allied Telesyn International, Corp. reserves the right to make changes in specifications and other information contained in this document without prior written notice.
Contents CHAPTER 1 Introduction What can the AR100 do for you? .................................................................. 1-1 What does your AR100 need? ....................................................................... 1-3 Hardware and software requirements ...................................................... 1-3 ISDN service requirements ....................................................................... 1-3 Ordering ISDN in Australia ..................................................
iv Navigating the configuration pages ............................................................... 4-4 Saving and exiting the web pages .................................................................. 4-4 CHAPTER 5 Configuring for the First Time Internet dial-on-demand connection .............................................................. 5-3 Inter-office dial-on-demand connection .......................................................... 5-9 Internet and inter-office dial-on-demand connections ..
Contents v CHAPTER 10 Troubleshooting Front panel LEDs .......................................................................................... 10-1 Troubleshooting installation ......................................................................... 10-2 No LEDs light ......................................................................................... 10-2 System LED stays on .............................................................................. 10-2 LAN Link LED does not light .........
Chapter 1 Introduction Welcome to the AR100 Series Internet Router—the complete Small Office/ Home Office Internet solution. Your AR100 Series Internet Router has a Basic Rate ISDN port with full support for two ISDN B channels, providing dual high speed connections to the Internet, to a remote office, or both. You can connect up to four PCs directly to the AR100, or connect a hub for even more LAN connections.
1-2 What can the AR100 do for you? not registered on the Internet, the AR100 can translate these private addresses to a single registered IP address for communication across the Internet, saving you the time and expense of assigning registered IP addresses to each device on your LAN. Connect you to other trading partners The AR100 allows small offices to communicate with other trading partners using ISDN dial-on-demand or ISDN leased line.
Introduction 1-3 What does your AR100 need? This section describes the hardware, software and ISDN and Internet service requirements you need before you can configure and use your AR100 router. Hardware and software requirements Before you can install, configure and use your router, you need a PC with the following hardware and software: ■ An i486, Pentium or equivalent processor ■ Windows 95, 98 or 2000. ■ An Ethernet adapter card. ■ A CD-ROM drive.
1-4 What does your AR100 need? Ordering ISDN in Australia The AR100 supports keeping an ISDN call connected semi-permanently. If you subscribe to the OnRamp Express service in Australia, outgoing calls on this line are charged at a lower rate than regular dial on demand ISDN calls. This means that a call can be set up to remain connected indefinitely, and to be reconnected if a fault in the ISDN network disconnects it. Note: Only outgoing calls on the OnRamp Express service are charged at the lower rate.
Introduction 1-5 ■ An RJ-45 connector to be installed on the ISDN outlet. ■ An NT1 to connect your AR100 router to the ISDN line. Ask for this information from your ISDN service provider: ■ The ISDN switch type they are using ■ One or two directory numbers, as required ■ One or two associated Service Profile Identifiers (SPIDs). The AR130 and AR140 have completed the ISDN Ordering Codes Translation Review and are registered for IOC S and EZ-ISDN 1.
1-6 About this manual Telephony on the AR140 The AR140 with voice ports supports supplementary services available in North America, if the corresponding services are provided on your ISDN line. Check with your ISDN service provider to confirm whether these services are available to you and if so, if there are any additional charges for them. The AR140 supports the following supplementary services: ■ Call Waiting—requires Additional Call Offering (ACO) on your ISDN line.
Introduction 1-7 ■ Chapter 11, Safety and Statutory Information contains important safety information for your protection. If you want to find out more about how different Internet protocols work, or how to configure the AR100’s advanced networking features using the command line interface, refer to the AR100 Series Internet Router Reference Manual on the Installer and Documentation CD-ROM.
Allied Telesyn AR100 Series Internet Router North America ISDN Line Configuration Request Form with IOCs Enter your details here and send to your ISDN service provider when ordering your ISDN service: Name ___________________________________________________________________________ Title ___________________________________________________________________________ Company ___________________________________________________________________________ Address ______________________________________________________
Allied Telesyn AR100 Series Internet Router North America ISDN Line Configuration Request Form for 5ESS AT&T switch without IOCs Enter your details here and send to your ISDN service provider when ordering your ISDN service: Name ___________________________________________________________________________ Title ___________________________________________________________________________ Company ___________________________________________________________________________ Address ______________________________
Allied Telesyn AR100 Series Internet Router North America ISDN Line Configuration Request Form for DMS-100 Northern Telecom switch without IOCs Enter your details here and send to your ISDN service provider when ordering your ISDN service: Name ______________________________________________________________ Title ______________________________________________________________ Company ______________________________________________________________ Address ______________________________________________________
Chapter 2 Installing the AR100 Series Internet Router Please read Chapter 11, Safety and Statutory Information before installing the AR100 router. It contains important safety information. The Start Here Guide also shows step by step how to install your router, and includes pictures of the components. Unpack your router Check the contents of the shipping carton. If any items are missing or damaged, contact the shipping agent or your authorised Allied Telesyn distributor or reseller immediately.
2-2 Position your router Position your router Make sure you router is positioned: ■ On a clean flat surface. ■ Out of direct sunlight and away from other heat sources. The router is designed and tested to function between -5° C and 45° C. ■ With plenty of room for air to circulate around the router and its air vents. ■ Where moisture cannot enter the router.
Installing the AR100 Series Internet Router 3. 2-3 Make sure the PC/Hub switch is in the in/Hub position. (If you use a crossover cable instead of a direct cable, this switch must be in the out/PC position. Note: If the PC/Hub button is in the wrong position the router cannot communicate with the LAN. (If you use a crossover cable instead of a direct cable, this switch must be in the opposite out/PC position.) 4.
Chapter 3 Getting Connected Now that you have made all the physical connections, you need to establish communication between the router and the PC you will use to configure the router. This chapter describes how to: ■ Configure the first PC connected to the router. ■ Install the support software from the CD-ROM onto the PC. ■ Establish communication between the PC and the router using the AR100 Access Wizard ■ Configure any additional PCs connected to the router.
3-2 Configuring your PC 1. In the Windows Start menu, point to Settings and click the Control Panel. Figure 3-1: Windows Control Panel 2. Windows 95 and 98: In the Control Panel, double click the Network icon to display the Network dialog box. Windows 2000: In the Control Panel, click Network and Dial-up Connections. In the Network and Dial-up Connections dialog, right click on the Local Area Connection icon, and select Properties.
Getting Connected 3-3 Figure 3-2: Windows Network dialog If TCP/IP appears in the list of network components, then it is already installed. Go to “Installing support software” on page 3-7. 3. If TCP/IP does not appear in the list of network components, click Add in Windows 95 or 98, or Install in Windows 2000, to display the Select Network Component Type dialog box. Figure 3-3: Select Network Component Type dialog 4. Select Protocol and click Add to display the Select Network Protocol dialog.
3-4 Configuring your PC Figure 3-4: Select Network Protocol dialog Select Microsoft from the Manufacturers list and TCP/IP from the Network Protocols list. Click OK to dismiss the dialog. 5. In the Network dialog box, select TCP/IP and click Properties to check the TCP/IP configuration. (If your PC has more than one network adapter, in the Network dialog box, select the TCP/IP entry for the network adapter connected to the router, and click Properties.
Getting Connected 3-5 6. Windows 95 and 98: In the TCP/IP Properties dialog, click on the IP Address tab. Windows 2000: The Internet Protocol (TCP/IP) Properties dialog corresponds to the IP Address and DNS Configuration tabs in Windows 95 and 98. Figure 3-6: TCP/IP Properties IP Address tab Select Obtain an IP address automatically.
3-6 Configuring your PC 7. Click on the DNS Configuration tab to display the DNS Configuration dialog. Your ISP or network administrator will supply the DNS information required in this tab. Figure 3-7: TCP/IP Properties DNS Configuration tab Select Enable DNS. Enter a host name in the Host field. In the DNS Server Search Order field, enter the IP address of your DNS server and click Add. Click OK to save your changes and close the TCP/IP Properties dialog. Click OK to close the Network dialog.
Getting Connected 3-7 3. Click OK to save your changes and close the Internet Properties dialog. Click the Close button in the Control Panel title bar to close the Control Panel. Installing support software The AR100 Access Wizard requires some support files to be installed on your PC. You will also need a web browser to use the Configuration Wizard, and Adobe Acrobat Reader to view the on-line manuals. You should install these now from the Installer and Documentation CD-ROM. 1.
3-8 Getting the PC and router communicating 2. Click Install Software to open the CD-ROM Install Software screen (Figure 3-9). Figure 3-9: CD-ROM Install Software screen ■ Install the support files for the AR100 Access Wizard on your PC by clicking on AR100 Access Wizard and following the on screen instructions. ■ If you do not have Adobe Acrobat Reader installed on your PC, install it now by clicking Acrobat Reader and following the on screen instructions.
Getting Connected 3-9 1. Start the AR100 Access Wizard by clicking Configure Router on the CD’s Welcome screen. The Welcome to the AR100 Access Wizard dialog (Figure 3-10) opens. Figure 3-10: Welcome to the AR100 Access Wizard dialog In the Welcome dialog, click on the Start button. The Select a Router dialog (Figure 3-11) opens, and the AR100 Access Wizard searches for all the AR100 Series routers on the local LAN. 2.
3-10 Getting the PC and router communicating 3. In the Choosing an IP Address dialog (Figure 3-12), an “Initialising...” message appears in the IP Address field to show that the wizard is choosing a free IP address for the router. Figure 3-12: Choosing an IP Address dialog When an IP address appears in the IP Address field, click Next.
Getting Connected 3-11 Select whether or not to use the AR100 as the PC’s gateway, and click Next. The Domain Name Server dialog (Figure 3-15) opens. Go to step 5 on page 3-11. Figure 3-14: Gateway Already Set dialog If you see the Gateway Already Set dialog (Figure 3-14), the PC has been configured to use another device on the LAN as its gateway.
3-12 Getting the PC and router communicating If you use your router to access the Internet, your PC needs the IP address of a Domain Name Server (DNS). If you not wish to access the Internet, you may still need a DNS server to access your remote office. If you are unsure, contact your network administrator. Select whether or not you need a Domain Name Server, and click Next. If you need a Domain Name Server, the Valid Domain Name Servers dialog (Figure 3-16) opens. Go to step 6 on page 3-12.
Getting Connected 3-13 7. The Domain Name Server Address dialog (Figure 3-17) allows you to enter a DNS address. Your ISP will have supplied at least one DNS address. Figure 3-17: Domain Name Server Address dialog Enter the IP address for the DNS server you want your PC to use, and click Next. If you have more than three DNS addresses configured, the Overwrite Domain Name Server Address dialog (Figure 3-18) opens.
3-14 Getting the PC and router communicating 8. Setting the correct location in the Select Your Country dialog (Figure 3-19) allows the AR100 Configuration and Management Wizards to set up the correct ISDN configuration options for your location. Figure 3-19: Select Your Country dialog Select the country in which the router is located. If your country is not in the list, choose ‘Rest of World’. Click Next. The Communication With Router Established dialog (Figure 3-20) opens. 9.
Getting Connected 3-15 Connecting additional PCs The AR100 has four LAN ports which can be used to create a Local Area Network (LAN). PC’s connected to the hub can communicate directly with one another to exchange email, transfer files, or use workgroup applications like Microsoft Netmeeting and Outlook. You can connect additional PCs at any time after you have configured the router for the first time.
Table 3-1: Check list for configuring additional PCs Configuration parameter Examples Enter your data below Check the TCP/IP configuration on the first PC. Record whether the IP address is dynamically or statically allocated in field A or field B. If the first PC is configured with a specified IP address, record the IP address in field C and the subnet mask in field D. Obtain IP address automatically ✓ A ✓ B Specify an IP address IP Address for first PC 192.168.163.21 C Subnet Mask 255.255.255.
Getting Connected 3-17 Check the first PC’s configuration 1. On the first PC used to configure the router, in the Windows Start menu, point to Settings and click the Control Panel. Figure 3-21: Windows Control Panel 2. Windows 95 and 98: In the Control Panel, double click the Network icon to display the Network dialog box. Windows 2000: In the Control Panel, click Network and Dial-up Connections.
3-18 Connecting additional PCs Figure 3-22: Windows Network dialog In the Network dialog box, select TCP/IP and click Properties to check the TCP/IP configuration. (If your PC has more than one network adapter, in the Network dialog box, select the TCP/IP entry for the network adapter connected to the router, and click Properties. If TCP/IP is installed over a Dial Up Adapter, do not select this.
Getting Connected 3-19 3. Windows 95 and 98: In the TCP/IP Properties dialog box, click on the IP Address tab. Windows 2000: The Internet Protocol (TCP/IP) Properties dialog corresponds to the IP Address, DNS Configuration and Gateway tabs in Windows 95 and 98. Figure 3-23: TCP/IP Properties - IP Address tab 4. Record whether the PC is set to Obtain IP address automatically in field A in Table 3-1 on page 3-16, or Specify an IP address in field B in Table 3-1.
3-20 Connecting additional PCs 5. Click on the DNS Configuration tab. Figure 3-24: DNS Configuration tab Record the host name in field F and the DNS server search order in field G in Table 3-1. If the PC’s IP address is set to Specify an IP address (field B in Table 3-1), continue at step 6 on page 3-21 to record the gateway. If the PC’s IP address is set to Obtain an IP address automatically (field A in Table 3-1) click Cancel to close the TCP/IP Properties dialog. Click OK to close the Network dialog.
Getting Connected 3-21 6. Click on the Gateway tab to display the Gateway dialog. Figure 3-25: Gateway tab Record the gateway address in field H in Table 3-1. Click Cancel to close the TCP/IP Properties dialog box. Click OK to close the Network dialog box. Click the Close button in the Control Panel title bar to close the Control Panel. Go to step 2 on page 3-22.
3-22 Connecting additional PCs Is the router’s DHCP server enabled? 1. Using the first PC that configured the router, log into the router’s Menu page and select Update Configuration to open the Update Configuration page. See Chapter 7, Changing Your Configuration. On the Update Configuration page, select Ethernet Connection/Modify. Figure 3-26: Ethernet LAN Connection page in the AR100 Management Wizard Record whether the DHCP server is enabled or disabled in field I in Table 3-1 on page 3-16.
Getting Connected 3-23 Configure TCP/IP on additional PCs You now have all the information you need to configure TCP/IP on the additional PCs. For each additional PC, follow these steps. 1. In the Windows Start menu, point to Settings and click the Control Panel. Figure 3-27: Windows Control Panel 2. Windows 95 and 98: In the Control Panel, double click the Network icon to display the Network dialog. Windows 2000: In the Control Panel, click Network and Dial-up Connections.
3-24 Connecting additional PCs Figure 3-28: Windows Network dialog. If TCP/IP appears in the list of network components, then it is already installed. Go to step 5 on page 3-25. 3. If TCP/IP does not appear in the list of network components, click Add in Windows 95 or 98, or Install in Windows 2000, to display the Select Network Component Type dialog box. Figure 3-29: Select Network Component Type dialog 4. Select Protocol and click Add to display the Select Network Protocol dialog.
Getting Connected 3-25 Figure 3-30: Select Network Protocol dialog. Select Microsoft from the Manufacturers list and TCP/IP from the Network Protocols list. Click OK to dismiss the dialog box. 5. In the Network dialog box, select TCP/IP and click Properties. (If your PC has more than one network adapter, in the Network dialog box, select the TCP/IP entry for the network adapter connected to the router, and click Properties. If TCP/IP is installed over a Dial Up Adapter, do not select this.
3-26 Connecting additional PCs 6. Windows 95 and 98: In the TCP/IP Properties dialog box, click on the IP Address tab. Windows 2000: The Internet Protocol (TCP/IP) Properties dialog corresponds to the IP Address, DNS Configuration and Gateway tabs in Windows 95 and 98. Figure 3-32: TCP/IP Properties IP Address tab If field A in Table 3-1 shows the IP addresses are obtained automatically, select Obtain IP address automatically.
Getting Connected 3-27 Figure 3-33: DNS Configuration tab Select Enable DNS. Enter the DNS host name for the additional PC from fields J, K and L in Table 3-1. Enter the DNS Server Search Order from field G in Table 3-1. If field A in Table 3-1 shows the IP addresses are obtained automatically, click OK to save your changes and close the TCP/IP Properties dialog box. Click OK to close the Network dialog box. Restart your PC when prompted to put the configuration changes into effect.
3-28 Connecting additional PCs 8. Click the Gateway tab. Figure 3-34: Gateway tab Enter the gateway address from field H in Table 3-1. Click OK to save your changes and close the TCP/IP Properties dialog. Click OK to close the Network dialog. Restart your PC when prompted to put the configuration changes into effect.
Chapter 4 About Web Access to the AR100 The AR100 Configuration Wizard makes configuring your router easy, whether you want to configure it for the first time, view or change an existing configuration, monitor the router’s operation, test connections, troubleshoot network problems or upgrade the software for your router. Web pages and your browser You configure the router using a web browser.
4-2 One at a time One at a time Only one user at a time can access the AR100 Configuration Wizard to configure the router. If you leave the wizard for more than thirty minutes while you are in the middle of configuring it, another user can log into it. This will restart the configuration wizard without permanently saving any of the configuration. The second user can then configure the router from the beginning.
About Web Access to the AR100 3. 4-3 The Enter Network Password dialog (Figure 4-1) allows only authorised users with the correct password to access the router. (The appearance of this dialog may differ depending on the browser you use.) Figure 4-1: Enter Network Password dialog ■ Enter the username manager and the password friend. If you selected a router that has not yet been configured, your web browser will take you through the AR100 Configuration Wizard.
4-4 Navigating the configuration pages ■ If you haven’t yet changed the initial manager password, we recommend that you do this now, by following the instructions in “Changing system information” on page 7-2. ■ To use the other router utilities available from the Main Menu, see Chapter 9, Accessing Router Utilities. ■ If you have an Internet connection, you can go to the Allied Telesyn International support page by clicking ATI Online.
Chapter 5 Configuring for the First Time This chapter gives step by step instructions for configuring your router for the first time for dial-on-demand ISDN connections with the web based AR100 Configuration Wizard. If you are in Germany or Austria and have an ISDN leased line, see Chapter 6, Configuring for a Leased Line. For more general information about using these web pages, see Chapter 4, About Web Access to the AR100.
5-2 This is the beginning of a series of pages that ask you for specific information about your connections. The wizard creates a standard configuration that will suit most users. If you want to change this initial configuration, add a new connection, or remove a connection, you can do this later, as described in Chapter 7, Changing Your Configuration.
Configuring for the First Time 5-3 Internet dial-on-demand connection 1. Print out the following configuration checklist, and gather the information required. Table 5-1: Checklist for Internet connections, ISDN Dial-on-Demand. Configuration parameter Examples Enter your data below If you have an AR140 with phone ports, your ISDN provider may have supplied you with one or two ISDN numbers that external callers will use to ring the phone extensions.
5-4 Internet dial-on-demand connection 2. On the Welcome page, choose ISDN call to the Internet. Click Next. If you have an AR140 router with phone ports, the Phone Setup page (Figure 5-2) opens. Continue at step 3 on page 5-4. If you have an AR130 router without phone ports and are in North America, the ISDN Setup page (Figure 5-3) opens. Go to step 4 on page 5-5.
Configuring for the First Time 5-5 4. The ISDN Setup page (Figure 5-3) appears only in North America to allow you to enter ISDN configuration information. The ISDN switch type to which you are connected and the SPID information are available from your ISDN service provider. Figure 5-3: ISDN Setup page ■ Select the ISDN switch type to which you are connected. ■ Enter SPID numbers and data directory numbers. ■ Select your ISDN connection speed. ■ Click Next.
5-6 Internet dial-on-demand connection 5. The Internet Connection page for ISDN Dial-on-Demand (Figure 5-4) allows you to enter configuration information for your Internet connection. Your ISP will have given you account information that the router needs to connect to the Internet through your ISP. Figure 5-4: Internet Connection page for ISDN Dial-on-Demand ■ Enter your ISP’s ISDN number. This is the phone number or directory number that your router dials to call your ISP.
Configuring for the First Time 5-7 the call is made semi-permanent. This could lead to high ISDN call charges. If unsure, check with your ISDN service provider. ■ 6. Click Next. The Configuration Summary page for an Internet connection (Figure 5-5) shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration.
5-8 Internet dial-on-demand connection 7. The Test Results page shows a summary of which tests have been performed and the results. It takes a few seconds for all the tests to be run. Figure 5-6: Test Results page ■ If all the tests succeeded, click OK to return to the Configuration Summary page. ■ If any tests failed, note the test results (for instance, by printing out the Test Results page) and see “Connection test fails” on page 10-13. Click OK to return to the Configuration Summary page.
Configuring for the First Time 5-9 Inter-office dial-on-demand connection 1. Print out the configuration checklist, and gather the information required. Table 5-2: Checklist for Inter-office connection, ISDN Dial-on-Demand. Configuration parameter Examples Enter your data below If you have an AR140 with phone ports, your ISDN provider may have supplied you with one or two ISDN numbers that external callers will use to ring the phone extensions.
5-10 Inter-office dial-on-demand connection 2. On the Welcome page choose ISDN call to the Office. Click Next. If you have an AR140 router with phone ports, the Phone Setup page (Figure 5-7) opens. Continue at step 3 on page 5-10. If you have an AR130 router without phone ports and are in North America, the ISDN Setup page (Figure 5-8) opens. Go to step 4 on page 5-11.
Configuring for the First Time 5-11 4. The ISDN Setup page (Figure 5-8) appears only in North America to allow you to enter ISDN configuration information. The information required on this page is available from your ISDN service provider. Figure 5-8: ISDN Setup page ■ Select the ISDN switch type to which you are connected. ■ Enter SPID numbers and data directory numbers. ■ Select your ISDN connection speed. ■ Click Next.
5-12 Inter-office dial-on-demand connection 5. The Inter-Office Connection page for ISDN Dial-on-Demand (Figure 5-9) allows you to enter the information the router needs to connect to the remote office. The network administrator at the remote office will supply you with this information. Figure 5-9: Inter-Office Connection page for ISDN Dial-on-Demand ■ Enter the remote office ISDN number. This is the phone number the router will use to call the remote office.
Configuring for the First Time 5-13 call with lower ISDN call charges, so that the router at the remote office can be configured only to accept incoming calls from your office, and not to send outgoing calls to your office, since the latter would be charged at a higher casual rate. Caution for Australia only: If you subscribe to OnRamp Express, outgoing calls will be charged at a lower rate than the casual ISDN call charge.
5-14 Inter-office dial-on-demand connection ■ Put a bookmark in your web browser at this page so that you can easily reach it in the future. Note: You have gained access to the router to configure it by using the factory default password for the router’s manager account. To limit unauthorised access to the router and its configuration, we recommend that you change this password as soon as you have configured the router for the first time.
Configuring for the First Time 5-15 Internet and inter-office dial-on-demand connections 1. Print out the following configuration checklist, and gather the information required. Table 5-3: Checklist for Internet and Inter-office connections, ISDN Dial-on-Demand Configuration parameter Examples Enter your data below If you have an AR140 with phone ports, your ISDN provider may have supplied you with one or two ISDN numbers that external callers will use to ring the phone extensions.
5-16 Internet and inter-office dial-on-demand connections Configuration parameter Examples Enter your data below You need the following information from your network administrator at the remote office. The router uses the remote office ISDN number, username and password to contact the remote office.The local username and password are used by the remote office router to connect to your router.
Configuring for the First Time 5-17 2. The Phone Setup page (Figure 5-12) only appears on the AR140 with phone ports. It allows you to enter the telephone numbers that people will use to call the telephones or facsimile machines you connect to these phone ports. Figure 5-12: Phone Setup page ■ Enter the local telephone numbers allocated to you by your ISDN provider. If you only have one number, leave the other blank.
5-18 Internet and inter-office dial-on-demand connections 3. The ISDN Setup page (Figure 5-13) appears only in North America to allow you to enter ISDN configuration information. The ISDN switch type to which you are connected and the SPID information are available from your ISDN service provider. Figure 5-13: ISDN Setup page ■ Select the ISDN switch type to which you are connected. ■ Enter SPID numbers and data directory numbers. ■ Select your ISDN channel speed. ■ Click Next.
Configuring for the First Time 5-19 4. The Internet Connection page for ISDN Dial-on-Demand (Figure 5-14) allows you to enter configuration information for your Internet connection. Your ISP will have given you account information that the router needs to connect to the Internet through your ISP. Figure 5-14: Internet Connection page for ISDN Dial-on-Demand ■ Enter your ISP’s ISDN number. This is the phone number or directory number that your router dials to call your ISP.
5-20 Internet and inter-office dial-on-demand connections the call is made semi-permanent. This could lead to high ISDN call charges. If unsure, check with your ISDN service provider. ■ 5. Click Next. The Inter-Office Connection page for ISDN Dial-on-Demand (Figure 5-15) allows you to enter the information the router needs to connect to the remote office. The network administrator at the remote office will supply you with this information.
Configuring for the First Time 5-21 Note for Australia only: To make this call semi-permanent, you will need to do three things. Firstly, select Make call semi-permanent in this page. Secondly, set the Auto-disconnect time to Off after you have finished the Configuration Wizard (see the Inter-Office Connection page (Figure 7-6)).
5-22 Internet and inter-office dial-on-demand connections 6. The Remote IP Networks page (Figure 5-16) shows which IP subnetworks this router has access to at the remote office. Data for destinations in the subnetworks listed here will be sent on the remote office connection. Data for destinations not specified here will be sent on the Internet connection. The first time you reach this page, there will be no subnetworks listed.
Configuring for the First Time 5-23 The New IP Network page (Figure 5-17) adds a new subnetwork to the list of subnetworks that the router has access to at the remote office. Return to this page to enter each new subnetwork. Figure 5-17: New IP Network page ■ Enter a subnetwork IP address range and mask. Click OK to return to the Remote IP Networks page (Figure 5-16), which now shows the new IP address and mask.
5-24 Internet and inter-office dial-on-demand connections 7. The Configuration Summary page for Internet and inter-office connections (Figure 5-18) shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration. It takes a few seconds for all the tests to be run. Figure 5-18: Configuration Summary page for Internet and inter-office connections The wizard creates a standard configuration using the parameters you have entered.
Configuring for the First Time 8. 5-25 The Test Results page shows a summary of which tests have been performed and the results. It takes a few seconds for all the tests to be run. Figure 5-19: Test Results page ■ If all the tests succeeded, click OK to return to the Configuration Summary page for Internet and inter-office connections (Figure 5-18). ■ If any tests failed, note the test results (for instance, by printing out the Test Results page) and see “Connection test fails” on page 10-13.
Chapter 6 Configuring for a Leased Line This chapter describes how to configure your router for the first time if you have an ISDN leased line or a combination of leased and dial-on-demand ISDN lines. Leased lines are available in Germany and Austria only. To configure your router for dial on demand only connections in all other countries, see Chapter 5, Configuring for the First Time.
6-2 This is the beginning of a series of pages that ask you for specific information about your connections. The wizard creates a standard configuration that will suit many users. If you want to change this initial configuration, add a new connection, or remove a connection, you can do this later, as described in Chapter 7, Changing Your Configuration.
Configuring for a Leased Line 6-3 Internet leased line connection 1. Print out the following configuration checklist, and gather the information required. Table 6-1: Check list for Internet connection, ISDN Leased Line Configuration Parameter Examples Enter your data below Your ISDN provider connects you to your ISP with a leased line on one or two B channels, B1 and B2. Your ISDN provider will supply this information.
6-4 Internet leased line connection 3. The Leased Line Connections page appears in Germany and Austria only. It allows you to select leased line ISDN connections or combinations of leased line and dial-on-demand ISDN connections. Figure 6-2: Leased Line Connections page ■ Choose ISDN leased line to the Internet. Click Next. The ISDN Leased Line page (Figure 6-3) opens.
Configuring for a Leased Line 4. 6-5 Your ISDN connection has two channels, B1 and B2, that can be used for one or two connections, and a D channel used for signalling. The ISDN Leased Line page (Figure 6-3) allows you to choose the B channels the router will use to connect to your ISP. If you are unsure, contact your ISDN service provider. Figure 6-3: ISDN Leased Line page ■ Select the B channel(s) for your ISDN leased line connection. Click Next.
6-6 Internet leased line connection 5. The Phone Setup page (Figure 6-4) only appears on the AR140 with phone ports. It allows you to enter the telephone numbers that people will use to call the telephones or facsimile machines you connect to these phone ports. Figure 6-4: Phone Setup page ■ Enter the local telephone numbers allocated to you by your ISDN provider. If you only have one number, leave the other blank.
Configuring for a Leased Line 6. 6-7 The Internet Connection page for ISDN Leased Line (Figure 6-5) allows you to enter the IP address that the router will use to connect to your Internet Service Provider (ISP). Your ISP will have given you this information. Figure 6-5: Internet Connection page for ISDN Leased Line ■ Enter the IP address for your ISP, and click Next.
6-8 Internet leased line connection 7. The Configuration Summary page for Internet connection Leased Line (Figure 6-6) shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration. Figure 6-6: Configuration Summary page for Internet connection Leased Line The wizard creates a standard configuration using the parameters you have entered. You can change these and other parameters from the Main Menu page in the future if you wish.
Configuring for a Leased Line 8. 6-9 The Test Results page (Figure 6-7) shows a summary of which tests have been performed and the results. It takes a few seconds to run the tests. Figure 6-7: Test Results page ■ If all the tests succeeded, click OK to return to the Configuration Summary page for Internet connection Leased Line (Figure 6-6). ■ If any tests failed, note the test results (for instance, by printing out the Test Results page) and see “Connection test fails” on page 10-13.
6-10 Inter-office leased line connection Inter-office leased line connection 1. Print out the following configuration checklist and gather the information required. Table 6-2: Checklist for Inter-office connection, ISDN Leased Line. Configuration parameter Examples Enter your data below Your ISDN provider connects you to your remote office with a leased line on one or two B channels, B1 and B2. Your ISDN provider will supply this information.
Configuring for a Leased Line 3. 6-11 The Leased Line Connections page appears in Germany and Austria only. It allows you to select leased line ISDN connections or combinations of leased line and dial-on-demand ISDN connections. Figure 6-8: Leased Line Connections page ■ Choose ISDN leased line to the Office. Click Next. The ISDN Leased Line page (Figure 6-9) opens.
6-12 Inter-office leased line connection 4. Your ISDN connection has two channels, B1 and B2, that can be used for one or two connections, and a D channel used for signalling. The ISDN Leased Line page (Figure 6-9) allows you to choose the B channels the router will use to connect to your remote office. If you are unsure, contact your ISDN service provider. Figure 6-9: ISDN Leased Line page ■ Select the B channel(s) for your ISDN leased line connection. Click Next.
Configuring for a Leased Line 5. 6-13 The Phone Setup page (Figure 6-10) only appears on the AR140 with phone ports. It allows you to enter the telephone numbers that people will use to call the telephones or facsimile machines you connect to these phone ports. Figure 6-10: Phone Setup page ■ Enter the local telephone numbers allocated to you by your ISDN provider. If you only have one number, leave the other blank.
6-14 Inter-office leased line connection 6. The Inter-Office Connection page for ISDN Leased Line (Figure 6-11) allows you to enter the configuration the router needs to connect to the remote office. The network administrator at the remote office will supply you with this information. Figure 6-11: Inter-Office Connection page for ISDN Leased Line ■ Enter the remote office username and password the router will use to connect to the remote office.
Configuring for a Leased Line 7. 6-15 The Configuration Summary for Inter-office Leased Line connection (Figure 6-12) shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration. Figure 6-12: Configuration Summary for Inter-office Leased Line connection The wizard creates a standard configuration using the parameters you have entered. You can change these and other parameters from the Main Menu page in the future if you wish.
6-16 Inter-office leased line connection 8. The Test Results page (Figure 6-13) shows a summary of which tests have been performed and the results. It takes a few seconds to run the tests. Figure 6-13: Test Results page ■ If all the tests succeeded, click OK to return to the Configuration Summary for Inter-office Leased Line connection (Figure 6-12). ■ If any tests failed, note the test results (for instance, by printing out the Test Results page) and see “Connection test fails” on page 10-13.
Configuring for a Leased Line 6-17 Internet and inter-office leased line connections 1. Print out the following configuration checklist and gather the information required. Table 6-3: Checklist for Internet and Inter-office connections, ISDN Leased Line Configuration parameter Examples Enter your data below Your ISDN provider connects you to your ISP and your remote office with a leased lines on two B channels, B1 and B2. Your ISDN provider will supply this information.
6-18 Internet and inter-office leased line connections 3. The Leased Line Connections page appears in Germany and Austria only. It allows you to select leased line ISDN connections or combinations of leased line and dial-on-demand ISDN connections. Figure 6-14: Leased Line Connections page ■ Choose ISDN leased line to the Office; ISDN leased line to the Internet. Click Next. The ISDN Leased Line page (Figure 6-15) opens.
Configuring for a Leased Line 4. 6-19 Your ISDN connection has two channels, B1 and B2, that can be used for two connections, and a D channel used for signalling. The ISDN Leased Line page (Figure 6-15) allows you to choose which of these B channels the router will use to connect to your ISP, and which it will use to connect to your remote office. If you are unsure, contact your ISDN service provider. Figure 6-15: ISDN Leased Line page ■ Select the B channels for your ISDN Leased Line connections.
6-20 Internet and inter-office leased line connections 5. The Internet Connection page for ISDN Leased Line (Figure 6-16) allows you to enter the IP address that the router will use to connect your Internet Service Provider (ISP). Your ISP will have given you this information. Figure 6-16: Internet Connection page for ISDN Leased Line ■ Enter the IP address for your ISP, and click Next.
Configuring for a Leased Line 6. 6-21 The Inter-Office Connection page for ISDN Leased Line (Figure 6-17) allows you to enter the configuration the router needs to connect to the remote office. The network administrator at the remote office will supply you with this information. Figure 6-17: Inter-Office Connection page for ISDN Leased Line ■ Enter the remote office username and password the router will use to connect to the remote office.
6-22 Internet and inter-office leased line connections 7. The Remote IP Networks page (Figure 6-18) shows which IP subnetworks this router has access to at the remote office. Data for destinations in the subnetworks listed here will be sent on the remote office connection. Data for destinations not specified here will be sent on the Internet connection. The first time you reach this page, there will be no subnetworks listed.
Configuring for a Leased Line 6-23 The New IP Network page (Figure 6-19) adds a new subnetwork to the list of subnetworks that the router has access to at the remote office. Return to this page to enter each new subnetwork. Figure 6-19: New IP Network page ■ Enter a subnetwork IP address range and mask. Click OK to return to the Remote IP Networks page (Figure 6-18), which now shows the new IP address and mask.
6-24 Internet and inter-office leased line connections 8. The Configuration Summary, Internet and inter-office leased line (Figure 6-20) shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration. Figure 6-20: Configuration Summary, Internet and inter-office leased line The wizard creates a standard configuration using the parameters you have entered.
Configuring for a Leased Line 9. 6-25 The Test Results page (Figure 6-21) shows a summary of which tests have been performed and the results. It takes a few seconds to run the tests. Figure 6-21: Test Results page ■ If all the tests succeeded, click OK to return to the Configuration Summary, Internet and inter-office leased line (Figure 6-20). ■ If any tests failed, note the test results (for instance, by printing out the Test Results page) and see “Connection test fails” on page 10-13.
6-26 Internet dial-on-demand & inter-office leased line connections Internet dial-on-demand & inter-office leased line connections 1. Print out the following checklist, and gather the information required. Table 6-4: Checklist for Internet Dial-on-Demand and Inter-office Leased Line Configuration parameter Examples Enter your data below Your ISDN provider connects you to your remote office with a leased line on one of two B channels, B1 and B2. Your ISDN provider will supply this information.
Configuring for a Leased Line 6-27 2. On the Welcome page for the AR100 Configuration Wizard (Figure 6-1), click the Show me ISDN Leased Line connection options link. 3. The Leased Line Connections page appears in Germany and Austria only. It allows you to select leased line ISDN connections or combinations of leased line and dial-on-demand ISDN connections. Figure 6-22: Leased Line Connections page ■ Choose ISDN leased line to the Office; ISDN call to the Internet. Click Next.
6-28 Internet dial-on-demand & inter-office leased line connections 4. Your ISDN connection has two channels, B1 and B2, that can be used for one or two connections, and a D channel used for signalling. The ISDN Leased Line page (Figure 6-23) allows you to choose which of these B channels the router will use for the leased line connection to your remote office. If you are unsure, contact your ISDN service provider.
Configuring for a Leased Line 5. 6-29 The Phone Setup page (Figure 6-24) only appears on the AR140 with phone ports. It allows you to enter the telephone numbers that people will use to call the telephones or facsimile machines you connect to these phone ports. Figure 6-24: Phone Setup page ■ Enter the local telephone numbers allocated to you by your ISDN provider. If you only have one number, leave the other blank.
6-30 Internet dial-on-demand & inter-office leased line connections 6. The Internet Connection page for ISDN Dial-on-Demand (Figure 6-25) allows you to enter configuration information for your Internet connection. Your ISP will have given you account information that the router needs to connect to the Internet through your ISP. Figure 6-25: Internet Connection page for ISDN Dial-on-Demand ■ Enter your ISP’s ISDN number.
Configuring for a Leased Line 7. 6-31 The Inter-Office Connection page for ISDN Leased Line (Figure 6-26) allows you to enter the information the router needs to connect to the remote office. The network administrator at the remote office will supply you with this information. Figure 6-26: Inter-Office Connection page for ISDN Leased Line ■ Enter the remote office username and password the router will use to connect to the remote office.
6-32 Internet dial-on-demand & inter-office leased line connections 8. The Remote IP Networks page (Figure 6-27) shows which IP subnetworks this router has access to at the remote office. Data for destinations in the subnetworks listed here will be sent on the remote office connection. Data for destinations not specified here will be sent on the Internet connection. The first time you reach this page, there will be no subnetworks listed.
Configuring for a Leased Line 6-33 The New IP Network page (Figure 6-28) adds a new subnetwork to the list of subnetworks that the router has access to at the remote office. Return to this page to enter each new subnetwork. Figure 6-28: New IP Network page ■ Enter a subnetwork IP address range and mask. Click OK to return to the Remote IP Networks page (Figure 6-27), which now shows the new IP address and mask.
6-34 Internet dial-on-demand & inter-office leased line connections 9. The Configuration Summary, Internet and inter-office leased line (Figure 6-20) shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration. Figure 6-29: Configuration Summary: Internet dial-on-demand, inter-office leased line The wizard creates a standard configuration using the parameters you have entered.
Configuring for a Leased Line 6-35 10. The Test Results page (Figure 6-30) shows a summary of which tests have been performed and the results. It takes a few seconds to run the tests. Figure 6-30: Test Results page ■ If all the tests succeeded, click OK to return to the Configuration Summary: Internet dial-on-demand, inter-office leased line (Figure 6-29). ■ If any tests failed, note the test results (for instance, by printing out the Test Results page) and see “Connection test fails” on page 10-13.
6-36 Internet leased line & inter-office dial-on-demand connections Internet leased line & inter-office dial-ondemand connections 1. Print out the following checklist, and gather the information required. Table 6-5: Checklist for Internet Leased Line and Inter-office Dial-on-Demand Configuration parameter Examples Enter your data below Your ISDN provider connects you to your ISP with a leased line on one of two B channels, B1 or B2. Your ISDN provider will supply this information.
Configuring for a Leased Line 3. 6-37 The Leased Line Connections page appears in Germany and Austria only. It allows you to select leased line ISDN connections or combinations of leased line and dial-on-demand ISDN connections. Figure 6-31: Leased Line Connections page ■ Choose ISDN call to the Office; ISDN leased line to the Internet. Click Next. The ISDN Leased Line page (Figure 6-32) opens.
6-38 Internet leased line & inter-office dial-on-demand connections 4. Your ISDN connection has two channels, B1 and B2, that can be used for your two connections, and a D channel used for signalling. The ISDN Leased Line page (Figure 6-32) allows you to choose which one of these B channels the router will use to connect to your ISP. If you are unsure, contact your ISDN service provider. Figure 6-32: ISDN Leased Line page ■ Select the B channel for your ISDN Leased Line connection. Click Next.
Configuring for a Leased Line 5. 6-39 The Phone Setup page (Figure 6-33) only appears on the AR140 with phone ports. It allows you to enter the telephone numbers that people will use to call the telephones or facsimile machines you connect to these phone ports. Figure 6-33: Phone Setup page ■ Enter the local telephone numbers allocated to you by your ISDN provider. If you only have one number, leave the other blank.
6-40 Internet leased line & inter-office dial-on-demand connections 6. The Internet Connection page for ISDN Leased Line (Figure 6-34) allows you to enter the IP address that the router will use to connect your Internet Service Provider (ISP). Your ISP will have given you this information. Figure 6-34: Internet Connection page for ISDN Leased Line ■ Enter the IP address for your ISP, and click Next.
Configuring for a Leased Line 7. 6-41 The Inter-Office Connection page for ISDN Dial-on-Demand (Figure 6-35) allows you to enter the configuration the router needs to connect to the remote office. The network administrator at the remote office will supply you with this information. Figure 6-35: Inter-Office Connection page for ISDN Dial-on-Demand ■ Enter the remote office ISDN number. This is the phone number the router will use to call the remote office.
6-42 Internet leased line & inter-office dial-on-demand connections 8. The Remote IP Networks (Figure 6-36) shows which IP subnetworks this router has access to at the remote office. Data for destinations in the subnetworks listed here will be sent on the remote office connection. Data for destinations not specified here will be sent on the Internet connection. The first time you reach this page, there will be no subnetworks listed.
Configuring for a Leased Line 6-43 The New IP Network page (Figure 6-37) adds a new subnetwork to the list of subnetworks that the router has access to at the remote office. Return to this page to enter each new subnetwork. Figure 6-37: New IP Network page ■ Enter a subnetwork IP address range and mask. Click OK to return to the Remote IP Networks (Figure 6-36), which now shows the new IP address and mask.
6-44 Internet leased line & inter-office dial-on-demand connections 9. The Configuration Summary page for Internet and inter-office connections (Figure 6-38) shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration. Figure 6-38: Configuration Summary page for Internet and inter-office connections The wizard creates a standard configuration using the parameters you have entered.
Configuring for a Leased Line 6-45 10. The Test Results page (Figure 6-39) shows a summary of which tests have been performed and the results. It takes a few seconds to run the tests. Figure 6-39: Test Results page ■ If all the tests succeeded, click OK to return to the Configuration Summary page for Internet and inter-office connections (Figure 6-38). ■ If any tests failed, note the test results (for instance, by printing out the Test Results page) and see “Connection test fails” on page 10-13.
Chapter 7 Changing Your Configuration Once you have configured your router for the first time using the AR100 Configuration Wizard you can add or remove connections, or change the router’s configuration. 1. The AR100 Main Menu page (Figure 7-1) has links to all the AR100 Management Wizard utilities. Figure 7-1: AR100 Main Menu page ■ Click on the Update Configuration button to open the Update Configuration page (Figure 7-2).
7-2 Changing system information 2. The Update Configuration page (Figure 7-2), gives you access to configure all the AR100’s connections. Figure 7-2: Update Configuration page ■ To modify any existing information, click Modify for the type of information you want to change. ■ To add an Internet or inter-office connection, click Add. ■ To remove an Internet or inter-office connection, click Remove. There must be at least one configured connection at all times.
Changing Your Configuration 7-3 Figure 7-3: System Information page ■ Enter a new password. REMEMBER THIS PASSWORD. WRITE IT DOWN AND KEEP IT IN A SECURE PLACE. Caution: The router’s password is encrypted as soon as you save it, so if you forget or lose this password, there is no way to retrieve it. If this happens you will be unable to reach your router’s configuration or other utilities. ■ Make sure the correct Domain Name Server (DNS) address for your router is entered.
7-4 Changing phone and ISDN information ■ If the date or time need adjusting, enter the correct date (Day-Month-Year) and time (Hours:Minutes:Seconds, 24 hour format). This will be set when you click the OK button, not when you type in the time values. Enter or check the time values just before you click OK to save the changes. ■ To return to the Update Configuration page (Figure 7-2) without saving changes to the system information, click the Cancel button.
Changing Your Configuration Figure 7-4: Phone and ISDN Information page 7-5
7-6 Adding or changing an Internet connection Call bumping Voice call bumping disconnects a data call when both ISDN B channels are in use, to make room for an outgoing call. If you have both Internet and interoffice connections, you can specify which data connection should be disconnected first for an outgoing voice call.
Changing Your Configuration 7-7 To add a new Internet connection, click on the Internet Connection/Add button in the Update Configuration page (Figure 7-2). The Internet Connection page (Figure 7-5) opens. To modify the configuration for an existing Internet connection, click on the Internet Connection/Modify button in the Update Configuration page (Figure 7-2). The Internet Connection page (Figure 7-5) opens. The ISDN number is the phone number or directory number that your router dials to call your ISP.
7-8 Adding or changing an Internet connection Figure 7-5: Internet Connection page
Changing Your Configuration 7-9 Keeping calls up semi-permanently The AR100 supports semi-permanent ISDN calls. This means that an ISDN call can be configured to remain connected indefinitely, and to be automatically reconnected if it is disconnected for any reason. If you subscribe to the OnRamp Express service in Australia, outgoing calls on this line are charged at a lower rate than regular dial-on-demand ISDN calls. If you subscribe to OnRamp Express: ■ Select Keep call up semi-permanently.
7-10 Removing an Internet connection not connect to the Internet again until the counters for these limits are reset. If no limits are entered here, the router will never automatically disconnect the Internet connection. The counters are automatically reset every week at midnight between Sunday night and Monday morning. You can manually reset them at any time on the Monitoring page (Figure 9-2).
Changing Your Configuration Figure 7-6: Inter-Office Connection page 7-11
7-12 Changing an inter-office connection Making calls semi-permanent The AR 100 supports semi-permanent ISDN calls. This means that an ISDN call can be configured to remain connected indefinitely, and to be automatically reconnected if it is disconnected for any reason. If you subscribe to the OnRamp Express service in Australia, outgoing calls on this line are charged at a lower rate than regular dial-on-demand ISDN calls. If you subscribe to OnRamp Express: ■ Select Keep call up semi-permanently.
Changing Your Configuration 7-13 Auto-disconnect time If you are using ISDN Dial-on-Demand, your interoffice connection will by default automatically be disconnected if it is unused for more than 60 seconds, to save call charges. It will automatically be reconnected when there is new data to send. You can change the value of the Auto-disconnect timer, or select Off to keep the ISDN call connected permanently. ■ If necessary, modify the Auto-disconnect timer.
7-14 Removing an inter-office connection ■ To return to the Update Configuration page (Figure 7-2) without saving any changes to the inter-office connection configuration, click the Cancel button. Removing an inter-office connection 1. To remove an inter-office connection that is no longer needed, click on the Inter-Office Connection/Remove button in the Update Configuration page (Figure 7-2). The Internet connection is removed from the configuration, and a Connection Deleted page opens. 2.
Changing Your Configuration 7-15 to change its configuration. Should this happen, the only way for the PC to get access to the router’s configuration is to change its own Ethernet IP address so that it is in the same IP subnetwork as the router, and then reboot. ■ To change the configuration of the router’s Ethernet LAN connection, click on the Ethernet LAN Connection/Modify button in the Update Configuration page (Figure 7-2).
Chapter 8 Using Telephony Services If you have an AR140 Internet Router with phone ports, you can connect up to two telephones, facsimile machines, answering machines or modems. You can use them in the same way that you use them on a regular telephone line. You can use one of these phone ports even when one of the ISDN channels is being used for a data call, and can configure your router to disconnect data calls for outgoing phone calls or not as suits your situation.
8-2 Conference Calling ■ To switch back to the first call, press and release the flash hook button on your telephone. ■ To toggle between the two calls, press and release the flash hook button. ■ To end your current call when you hear the call waiting tone and answer the waiting call, simply hang-up the phone and wait for the phone to ring. When you answer the call you will be connected to the second call.
Using Telephony Services 8-3 If you have already pressed and released the flash hook button to invoke the conference, press and release the flash hook button once to return to your caller. ■ If you dial a number which is unallocated or realise you have dialled a wrong digit, wait until you hear the router’s unavailable tone and then press and release the flash hook button once to return to the original caller.
Chapter 9 Accessing Router Utilities A number of utilities are available from the AR100 Main Menu page (Figure 9-1). Figure 9-1: AR100 Main Menu page Updating the router configuration is described in Chapter 7, Changing Your Configuration. The troubleshooting utility is described in “Advanced troubleshooting utility” on page 10-16. The utilities for monitoring operations, testing connections and upgrading software are described in this chapter.
9-2 Monitor router operation Monitor router operation The Monitoring page (Figure 9-2) shows information about the router’s operations. You can use this information to help plan any future changes to your network, to monitor particular events like connections going up and down and for troubleshooting. 1. Click the Monitor Operation button in the AR100 Main Menu page (Figure 9-1). The Monitoring page (Figure 9-2) opens. Figure 9-2: Monitoring page 2.
Accessing Router Utilities 9-3 Test router connections The router’s Internet and inter-office connections can be tested. 1. Click the Test Connection button. The Test Results page (Figure 9-3) opens to show you a summary of which connection tests have been performed and the results. Figure 9-3: Test Results page If any of the tests fail, the page will advise you about what to do. 2. If all the tests succeeded, click the Main Menu button to return to the AR100 Main Menu page (Figure 9-1).
9-4 Upgrade router software Upgrade router software You can automatically download and install the latest release of the router software from the Allied Telesyn web site. When you use this utility, the router finds out which are the latest versions of the software files available from ATI web site, and compares them with the versions of the files that the router is currently running.
Accessing Router Utilities 9-5 Figure 9-5: Upgrade Software page when latest version running 3. If you are already running the latest version of the software, click Main Menu to return to the AR100 Main Menu page (Figure 9-1). Figure 9-6: Upgrade Software page when new version available. If there are upgrades available for the Software Release or the Configuration and Management Wizard, click Upgrade Software. The router loads the new files, showing its progress as it goes.
9-6 Upgrade router software Figure 9-7: Upgrade Software page while new software is loading Once the new files are loaded the router installs them and restarts the router. Figure 9-8: Upgrade Software page while new software is installed Once the new files are installed the router restarts and the following page shows that the router is now running the latest version of the software.
Accessing Router Utilities 9-7 Figure 9-9: Upgrade Software page when upgrade completed 4. Click Main Menu to return to the AR100 Main Menu page (Figure 9-1). If the resource file for the Configuration and Management Wizards is upgraded, you may see minor changes in the appearance of the router’s web pages.
Chapter 10 Troubleshooting Refer to this chapter for problem solving help. Front panel LEDs The LEDs on the front panel of the router show information about its state. Table 10-1: Front panel LEDs LED Meaning when lit Power Lit when the router is on. System Lit for a short time while the router performs its start-up sequence and self tests. Off during normal operation. LAN Link 1-4 Lit when the corresponding LAN port has an Ethernet connection to a PC or hub.
10-2 Troubleshooting installation Troubleshooting installation If you are having problems installing the router, try one or more of the following: No LEDs light If none of the LEDs on the front panel of the router light up the most likely reason is that the router is not receiving mains power. Check the following: ■ The power switch on the mains supply outlet is not switched on. Check that the switch is in the ON position. ■ The mains power outlet is not functioning.
Troubleshooting 10-3 Communication problems between PC and router If the AR100 Access Wizard on the PC cannot establish communication with the router, then it will show one or more of the following dialog boxes. Exit the AR100 Access Wizard, follow the instructions to resolve the problem, and run the AR100 Access Wizard again by re-inserting the CD in the CD-ROM drive and clicking on Configure Router.
10-4 Communication problems between PC and router 5. Select your Ethernet adapter card’s manufacturer in the Manufacturers field and your Ethernet adapter card in the Network Adapters field. If you have the installation disk, click Have Disk and follow the instructions given. Otherwise click OK to save your changes. The Ethernet adapter card appears in the Network dialog Configuration list. 6. Click OK to close the Network dialog.
Troubleshooting 10-5 TCP/IP not installed TCP/IP is the protocol that the PC uses to communicate with the router. If this dialog appears, you will need to install and configure TCP/IP on your PC. Figure 10-3: TCP/IP Not Installed dialog Follow the instructions in “Installing TCP/IP on your PC” on page 3-1, or in the Start Here Guide. Wizard already active If you already have the AR100 Access Wizard running on your PC and try to start another one, this dialog appears.
10-6 Communication problems between PC and router Dynamic IP address assignment failed Your PC needs to have an IP address assigned to it so that it can communicate with the router. This can either be an IP address dynamically assigned to your PC by a DHCP server, or it can be a fixed IP address. The AR100 has a DHCP server that can be used to assign IP addresses to your PC. If this dialog appears, your PC expects the AR100 to assign it an IP address, but it hasn’t received one.
Troubleshooting 10-7 No routers found When the AR100 Access Wizard is started it searches for any AR100s connected to the PC either directly or via the LAN. If it does not find any, this dialog appears. Figure 10-6: No Routers Found dialog ■ Make sure that the router is connected to the power supply and that the mains power supply is switched on. ■ Make sure the Ethernet port on the PC is connected to one of the LAN ports on the router by an Ethernet direct cable.
10-8 Communication problems between PC and router Not responding If this dialog appears, the uninitialised router is not responding as expected to the AR100 Access Wizard. Figure 10-7: Not Responding dialog ■ Make sure that the router is connected to the power supply. ■ Make sure the Ethernet port on the PC is connected to one of the LAN ports on the router by an Ethernet direct cable. If connected to LAN port 4, make sure that the PC/Hub switch is in the PC position. Click Continue.
Troubleshooting 10-9 ■ Remove another device from your LAN by switching it off or disconnecting it. Click Continue to try again. No gateway address Your PC needs the IP address of a valid gateway to access remote networks like the Internet or your remote office. It is configured to get IP addresses dynamically assigned to it by a DHCP server. The AR100 may be running as a DHCP server.
10-10 No Internet access If the Gateway Address Already Used dialog (Figure 10-10) appears, the DHCP server has allocated a gateway IP address to the PC that is already being used by another device, so that it cannot be used for the AR100. Figure 10-10: Gateway Address Already Used dialog 1. Either ■ Remove the other device at the IP address shown by switching it off or disconnecting it from the LAN, or ■ Modify the gateway address in the DHCP server to be a free IP address.
Troubleshooting 10-11 No access to remote office If you cannot log in to your remote office, the cause may be one of the following. ■ The ISDN number, username or password for logging in to your remote office are wrong. Check the ISDN number, username and password on the Inter-Office Connection page (Figure 7-6). Check spelling, and the use of upper and lower case letters.
10-12 Access to router denied Access to router denied This page appears if you are locked out of the router because someone else is using the Configuration and Management Wizard pages. The same page will also tell you if you are locked out because someone else is logged into the router and using the Configuration and Management Wizard after you left it unused for more than 30 minutes.
Troubleshooting 10-13 Connection test fails This section describes the most likely causes of any test connection failures that may arise when you click Test Connections in the Configuration Wizard or in the AR100 Main Menu page (Figure 9-1). For more detailed explanations and troubleshooting tests see “Advanced ISDN troubleshooting” on page 10-18. ISDN Status The ISDN status tests check that there is a connection to the ISDN network. ISDN port check: Not Active The ISDN port is not active.
10-14 Connection test fails ■ The router is configured with a valid ISDN number, but it is not the ISP’s directory number. Make sure that the correct ISDN number for your ISP is entered in the Internet Connection page. Test username and password by logging into ISP: Failed Your router failed to log into the ISP. ■ Make sure the correct username and password are entered in the Internet Connection page. Try again. ■ If the problem persists, contact your ISP.
Troubleshooting 10-15 Test IP connection to your office: Failed Your router failed to make an IP connection to the remote router. ■ Contact your the network administrator for the remote office. Software upgrade problems A failed attempt to upgrade to the latest version of the router software could have one of the following causes. ■ The ATI web site is temporarily unavailable. Try again later. ■ There is an error in the configuration of your Internet connection.
10-16 Advanced troubleshooting utility Advanced troubleshooting utility You can get more detail about the router’s operation using the Troubleshooting utility. If you use this page, you can refer to the Reference Manual, also on the AR100 CD, for explanations of the data reported. 1. Click on the Troubleshoot button in the AR100 Main Menu page (Figure 9-1). The Troubleshooting page (Figure 10-12) opens. Figure 10-12: Troubleshooting page 2.
Troubleshooting 10-17 Using interactive commands An interactive command session allows you to send commands to the router. You can use this for advanced configuration, including configuring a firewall, and for advanced troubleshooting. Refer to the AR100 Series Reference Manual on the Installer and Documentation CD-ROM for full information about the commands available. ■ To start an interactive command session click Troubleshoot in the AR100 Menu page. The Troubleshooting page (Figure 10-12) opens.
10-18 Advanced ISDN troubleshooting Advanced ISDN troubleshooting By using the Troubleshooting page you can find out more about the source of ISDN connection problems. Record the results and output from your checks and have these at hand if you need to ask for assistance from your network administrator at the remote office, your ISDN service provider or your authorised Allied Telesyn distributor or reseller.
Troubleshooting 10-19 Output. The Output page shows data about the last few ISDN calls, successful or otherwise.
10-20 Advanced ISDN troubleshooting calls, or that it has a software or hardware fault that has put it in a state whereby it is capable of maintaining a LAPD connection to the switch, but can't actually responding to call setup requests. Contact your ISP or the network administrator at your remote office, depending on where the call was made to. ■ 21 - Call rejected This code almost always indicates a mistake in router configuration, either at your end or at the other end of the connection.
Chapter 11 Safety and Statutory Information Safety and statutory statements This information must be read prior to use of this equipment, and overrides as appropriate any information in respect of connection and use of the equipment. Any enquiries regarding regulatory aspects of this equipment should be addressed to Allied Telesyn International. This product meets the requirements of EN60950 1992 including amendments 1 through 5, Austel AS3260 / TS001 and UL1950. / CSA C22.2 No 950. 1.
11-2 Safety and statutory statements The following interfaces are Telecommunications Network Voltage (TNV1) circuits which operate normally within the limits of SELV: ■ BRI ports for connection to ISDN Basic Rate telecommunications networks. Note: A TNV1 circuit is a circuit which under normal operating conditions does not exceed the limits for SELV but on which overvoltages from TELECOMMUNICATION NETWORKS are possible.
Safety and Statutory Information 11-3 A label is located on the underside of the base unit containing the FCC registration number. You must, upon request, provide the following information to your local telephone company: Facility Interface Code 02IS5 Service Order Code 6.0Y The AR130 and AR140 have completed the ISDN Ordering Codes Translation Review and are registered for IOC S and EZ-ISDN 1.
11-4 Environmental Conditions pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Warning: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. This digital apparatus does not exceed the limits for radio noise emissions from digital apparatus as set out in the Radio Interface Regulations of the Canadian Department of Communications.
Safety and Statutory Information 11-5 3. Anschluss an das ISDN Netz Dieses Produkt wird mit einem zugelassenem RJ45 Kabel in der Farbe Grün geliefert. Dieses ist für die Verbindung zum ISDN Basic Rate Netztwerk. Vorsicht: Um das Feuerrisiko zu reduzieren verwenden Sie nur no.26 awg oder starkeres Telekommunikationskabel falls das mitgelieferte Kabel nicht mit dem Gerät verwendet wird. 4.
