Technical information

Troubleshooting

How to install a GigE camera (Bigeye/Pearleye/Goldeye) V2.0.0

Troubleshooting

• If the camera can be detected but no images can be grabbed, verify the

camera operation mode. Basically every AVT camera can work in three

modes:

– Continuous Mode – The camera generates the images with a constant

exposure time independently. This exposure time cannot be adjusted.

– Image On Demand (IOD) Trigger mode – The camera produces no image

until an external trigger impulse reaches the trigger input pin of the

camera.

– Image On Demand (IOD) Timer mode – The trigger impulses are gener-

ated internally by a timer which can be adjusted in the software.

Sometimes the camera was adjusted to an IOD mode by a mistake. Verify

the following settings:

AcquireControl

– Open the “Camera control” dialog

– Check if in the “Misc” group either “Continuous (IOD = Off)” with dis-

abled “Timer” or “IOD = On” with enabled “Timer” was chosen.

– Remember that the settings within the “Shutter time” group and the

“Interval time” group are only used when “IOD = On” with enabled

“Timer” was chosen.

Coyote

– Make sure that the “GigE VDS Camera Integration DLL” was installed.

– Open the “Configuration – Advanced” dialog and select the “Camera

Properties” tab.

– Verify the settings of “Timer Mode”, “Image On Demand”, “Exposure

Time ms” and “Dark Time ms”

GEVPlayer & NI MAX

– Go to the “AcquisitionAndTriggerControls” branch

– Check state of “TriggerMode”

– Check state of “StartExposureTimer”

– Verify the values of “DarkTimeAbs“ and “ExposureTimeAbs”

• If the camera cannot be detected, verify all settings from the driver instal-

lation description. Make sure that no third party network filter driver (e.g.

VPN driver) conflicts with the Pleora driver. Disable all Firewalls and anti-

virus solutions. Power cycle the camera.

• Restart the computer.

• Do you have Jumbo Packets enabled? Ensure that every network device

supports the adjusted packet size. Try setting to the default packet size of

1440 bytes.

• Launch the “Information Gathering Tool” which was installed with the

Pleora driver package. A shortcut to this program can be found in the