Technical information

Troubleshooting
How to install a GigE camera (Bigeye/Pearleye/Goldeye) V2.0.0
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“Pleora Technologies Inc” folder of the Start menu. Save the generated
output to a file.
• Make screenshots of the problem and the network connection dialogs of
windows.
• Write down the state of the LED’s on the backside of the GIP-1000 camera
module.
• Mail all the files to the AVT support [e-mail] with a
detailed description of the problem including:
– Camera model name.
– Camera serial number.
– Type of Power Supply used (AVT or own).
– Used operating system, 32 or 64 bit edition.
– Used Pleora driver/SDK version.
– Used application version (AcquireControl, …).
– If possible, open the terminal window in AcquireControl for the follow-
ing commands (please note the capital letters for the commands!).
Enter “Y=1”. Press RETURN. Enter “V=1”. Press RETURN. Press the COPY
button and paste the output into a text file.
– If you use AcquireControl >= V3.6.1 click on Help ? Generate Support
file and send us the file.