User Manual

Troubleshooting
How to install a GigE camera (Bigeye/Pearleye/Goldeye) V2.1.0
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• Launch the Information Gathering Tool which was installed with the
Pleora driver package. A shortcut to this program can be found in the
Pleora Technologies Inc folder of the Start menu. Save the generated out-
put to a file.
• Make screenshots of the problem and the network connection dialogs of
windows.
• Write down the state of the LEDs on the backside of the GIP-1000 camera
module.
• Mail all the files to the AVT support [e-mail] with a
detailed description of the problem including:
– Camera model name.
– Camera serial number.
– Type of Power Supply used (AVT or own).
– Used operating system, 32 or 64 bit edition.
– Used Pleora driver/SDK version.
– Used application version (AcquireControl, …).
– If possible, open the terminal window in AcquireControl for the follow-
ing commands (please note the capital letters for the commands!).
Enter Y=1. Press RETURN. Enter V=1. Press RETURN. Click Copy and
paste the output into a text file.
– If you use AcquireControl >= V3.6.1 click on Help ? Generate Support
file and send us the file.