User guide

System Administrator’s Guide – Release 7.5
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Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
Page 98
For more information on configuring PFKs, go to Programmable Function Keys (PFKs)
on page 83.
If replacing a phone that is using a Shared Call Appearance, the replacement phone
automatically shares the Shared Call Appearance - if the new handset has enough
PFKs available to accommodate all Shared Call Appearance lines. If the new handset
does not have enough PFKs available, the system notifies the user, and the handset
replacement completes without adding the Shared Call Appearance to the new
handset.
12.3 Call Routes
Each defined Shared Call Appearance is selectable as a destination in any extension
call route.
For more information on setting up extension call routes, see Chapter 18.2 Basic
Routing. In multi-site networks, Allworx Server Administrators can map defined Shared
Call Appearances on one site to other sites to use as destinations in the other sites’
call routes.
12.4 Phone LED Indicators
LED Color State Description
Off
Idle
No calls on the Shared Call Appearance line.
Users can seize
the line.
Solid Green
In Use
locally
The
handset “owns” the Shared Call Appearance line. No other
users can access the line.
Fast Flashing
Green
Ringing
An inbound call to the Shared Call Appearance is
ringing. All
handsets
indicate ringing on the same Shared Call Appearance
line.
Slow Flashing
Green
On
-hold
Active call is on
Shared Hold. Any Shared Call Appearance
participant can retrieve the call.
Slow Alternating
Green and Red
Privacy
Hold
Active call is
on Private Hold. Only the Shared Call Appearance
participant that placed the call on
hold can retrieve the Shared
Call Appearance call.
Solid Red
In Use
remotely
The Shared Call Appearance line is in
-use by a handset. Press
the
INFO soft key, and the PFK displays who own the Shared
Call Appearance line.
12.5 Outbound Call
To seize a line locally for outbound calls, the user presses an idle Shared Call
Appearance PFK and the PFK LED changes to solid green. The user hears a dial
tone, and then the user can make an outbound call. The PFK for that line is solid red
and unavailable on all other handsets that share the Shared Call Appearance.