User guide

System Administrator’s Guide – Release 7.5
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Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
Page 128
It is possible to configure the dial plans on multiple sites accidentally so that the
system routes a call back and forth among the sites. The Allworx system will
automatically prevent this from occurring. If a call comes to a server from a remote
site, the receiving server will not forward the call to the same or other remote sites. If
the dialing rule that the call is using on the receiving site includes any remote sites, the
system skips the remote sites and some other outside line service will be used.
Note: Remote sites should not be the only method available to place external calls. Loss
of Internet connectivity between the local site and the remote site (at either end)
may disable the ability to place calls including 911 Emergency calls.
14.6 Audit Pin Codes
The Audit Pin Number requires users to use a PIN code when accessing an outside
line. The Allworx Server Administrator configures the handsets. To place a call from a
handset, the user dials 78 + PIN code + phone number. Example: when calling 555
1222 using PIN code 77777, the user dials the sequence 78 + 77777 + 5551212.
Limitations of the Audit Pin Number feature:
• For use with an analog phone service connected to 6x, 10x and 24x servers.
• For use with a digital line service (T1) of the 24x servers.
• Not for use with site-to-site calls between 6x, 10x and 24x servers.
To specify the number of digits and the service group affected:
1. Navigate to Phone System > Audit PIN Codes.
2. Go to the Audit PIN Codes section and click the modify link.
3. Go to the PIN Code line and adjust the number of digits and the affected
Service Group.
4. Click the Update button to save the changes. 0.
To create the PIN code:
1. Navigate to Phone System > Audit PIN Codes.
2. Go to the Audit Pin Code section and click the add new PIN code link.
3. Type the new PIN code and a PIN Code description in the respective fields.
4. Click the Add button to save the changes. The Audit PIN Codes page
displays. 0.
To enable or disable the Audit PIN Code Configuration:
1. Navigate to Phone System > Audit PIN Codes.