User guide

System Administrator’s Guide – Release 7.5
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Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
Page 149
18 Adding Extensions
18.1 User and System Extensions
The Phone System > Extensions page displays User and System extensions.
Special purpose routing of calls to these extensions is possible.
Special Purpose Routing Descriptions
Presence Specific Routing When on vacation, forward the call directly to
voicemail (User extensions).
Multiple Destinations Ring multiple phones simultaneously.
Multiple Connection Attempts Rings a series of phones when the primary phone is
not answered.
On Busy Routing Rings alternate phone(s) when the line is busy (User
extensions).
Follow-Me-Anywhere Forward the call to a cell phone or home phone.
Caller ID Based Routing Separate call route that is dependent on the Caller ID
of the incoming call (User extensions).
Hot Desk Routing Route the call to the logged-in phone when a user logs
into a shared phone.
Business Schedule Routing Follow different routes when the designated Business
Schedule is in Day mode vs. Night mode (System
extensions).
Different call routes can be established for each of the seven (7) user presences. In
Office, At A Meeting, On Vacation, On Business Trip, At Home, Away, and Busy can
be directed to go to different destinations.
The System Administrator can configure permissions for users to define the routing of
their extensions using the My Allworx Manager page by enabling the corresponding
checkbox on the Business > Users > Modify page. The following sections describe
how to define the routing of an extension, starting with basic routing.
18.2 Basic Routing
The building blocks of a call route are the Connection Attempts, Destinations, and
Finally route. In the typical call route, there is one Connection Attempt and the Finally
route.
1. Log into the Admin page of the Allworx System and navigate to the Phone
System > Extensions page.