User guide

System Administrator’s Guide – Release 7.5
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Revised: April 9, 2013
Page 157
19 Follow-Me-Anywhere
Follow-Me-Anywhere Calling enables routing inbound calls to an external number
within call routes. If the call is rejected or unanswered then the inbound call will
continue along the defined call route. Previously, external numbers were only enabled
to be at the termination of the call route (the Finally attempt), which limited the routing
destination of the call if the recipient did not answer. (See Follow-Me on page 152 , for
more information).
When users receive a Follow-Me-Anywhere call on their external phone (e.g. cell
phone, home phone), they hear a prompt that identifies the source of the call and how
to accept the call.
To configure the content of the prompt and the acceptance method for user
extensions:
1. Navigate to Business > User page. Find the user and click the Modify link in
the action column.
2. Locate the Follow Me Calling section, and check the appropriate check
boxes.
If both checkboxes are checked, the prompt for calls to the user’s extension:
“Call for (user) from (caller). To accept, enter your password followed by the
pound sign.”
3. Click Update at the bottom of the page to save changes.
0.
Note: System extensions that use Follow-Me-Anywhere will receive the default prompt:
“A call is being forwarded to you from an Allworx system. Press one to accept the
call.”
The recipient of the call can consult another employee or transfer the caller to any
extension (user, system or remote site) in the Allworx System.
19.1 Consult
1. Press *# to obtain a dial tone while placing the caller on hold.
2. Dial the extension of the person that is to consult.
3. Press *# to end the consultation and return to the caller. 0.