User guide

System Administrator’s Guide – Release 7.5
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Revised: April 9, 2013
Page 159
20 Voicemail Notification & Escalation Message Alerts
Voicemail Notification & Escalation Message Alerts send SMS text messages to cell
phones and/or email addresses when a leaving voice message in a specified voicemail
inbox on the Allworx System.
The SMS text messages provide the following information:
• Allworx username associated with the voicemail inbox.
• Caller ID name and number of the caller who left the voicemail (if available).
• Date and time the voicemail inbox received the voicemail.
• Length of the recorded message.
• Current amount of new voicemails in the voicemail inbox.
Note: The SMS text messages are sent via the Allworx SMTP server, which requires a
valid network path from the Allworx to the destination mail server through the
Internet.
20.1 Notification Mode
Voicemail Notification will send the recipient(s) an alert every time the voicemail inbox
receives a new voicemail.
To configure voicemail Notification alerts:
1. Navigate to the Business > Users page. Find the user and click the Modify
link in the action column.
2. Locate the Voicemail Notification and Escalation section, and enable the
Notification Mode radio button.
SMS Email Messages – The address of the recipient(s) that are to alert when
there is a new message in the voicemail inbox. Only one entry per field,
therefore a message alias may be used to send alerts to multiple recipients.
The following are acceptable entries:
• Username
• Message Alias
• Email address
• Cell phone number with service provider SMS text message domain (e.g.
[e-mail])
Note: Service provider domains can be found at: www.notepage.net/smtp.htm (Check
with the Service Provider for more information).
3. Click Update at the bottom of the page to save changes. 0.