User guide

System Administrator’s Guide – Release 7.5
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Revised: April 9, 2013
Page 173
25 Business Schedules
Use Business Schedules to control playing the greetings for callers to the Auto
Attendants based on the time of day, and to switch between Day and Night call routes
for System Extensions. A Schedule consists of defined daily periods and their
associated Day/Night Modes and Auto Attendant Greeting Names. The Allworx Server
Administrator can define multiple schedules and configure each Auto Attendant or
System Extension to follow any one of the Schedules you define.
In order to use Schedules to control Auto Attendant Greetings, perform the steps
below. This document provides background and details in later sections.
To assign greetings:
1. Navigate to Business > Schedules > Greetings.
2. Click + by Greetings, and then click the modify link.
3. Assign a meaningful description to each of the nine numbered greetings (e.g.
Open, Closed, Lunch, 3-day weekend) or number.
4. Click Update to save the changes. 0.
To create a weekly and holiday time schedule:
If assigning Auto Attendants to different departments or businesses that have different
schedules, you can create a different schedule for each Auto Attendant.
1. Navigate to Business > Schedules.
2. Click + by Schedule 0: Default, and then click copy. A new schedule displays
in the list.
3. Click the modify link, and update the schedule description.
4. Update the Mode/Greeting Control from the drop-down list; see
Automatic/Manual Control on page 174.
5. Click Update to save the changes. 0.
If the Automatic schedule is selected, a daily calendar opens to assign Start,
End, Mode, and Greeting requirements, see Greetings on page 177.
Each Auto Attended and Business Schedule can use up to nine (9) different
greetings. The greetings are numbered 0 – 8. Greeting 0 has a fixed name of
“Open” and Greeting 1 has a fixed name of “Closed”. You can assign names
of your choosing to the other greetings (2 through 8). To assign greeting
names navigate to Business > Schedules. Click Modify in the Greetings
section.