User guide

System Administrator’s Guide – Release 7.5
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Revised: April 9, 2013
Page 177
5. Check the box for Use different call routes for Day and Night Modes, and
click Update to save changes. The Day Mode and Night Mode configurations
display.
6. Click the Modify link to define the Day and Night call routes for the extension.
For instance, the Day call route will ring the user group and the Night call
route will go to voicemail.
7. Click Update to save the changes.
8. Repeat steps 1 through 5 for any additional System Extensions that require
Schedule-based routing. 0.
25.2 Greetings
Each Auto Attendant and Business Schedule can use up to nine (9) different greetings.
The greetings are numbered 0 – 8. Greeting 0 has a fixed name of “Open” and
Greeting 1 has a fixed name of “Closed”. You can assign names of your choosing to
the other greetings (2 through 8). To assign greeting names navigate to Business >
Schedules. Click Modify in the Greetings section.
While all Schedules and Auto Attendants share the same nine greeting numbers and
names, each Auto Attendant can have its own version of the greeting audio. For
example, the Auto Attendants are assigned to different departments, Auto Attendant 1
is to be used for Support that opens at 8:00AM and Auto Attendant 2 is for Sales that
opens at 9:00 AM. When using the recorded greeting during the night, both can use
the Closed Greeting (Greeting 1) but use different recordings for the departments.
Auto Attendant 1’s Closed greeting can say that Support will be opening at 8. Auto
Attendant 2’s Closed greeting can say that Sales will open at 9.
In this way, each Auto Attendant can have nine unique recordings for each of the nine
standard Greetings. If all nine Auto Attendants are in use, they can have a total of 9 x
9 = 81 audio greeting files.
Note: The system supports playing additional messages. See Recording Auto Attendant
Greetings and Messages on page 183 for additional information on Auto Attendant
messages.