User guide

System Administrator’s Guide – Release 7.5
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Revised: April 9, 2013
Page 178
25.3 Creating and Modifying Schedules
The system defines a default Business Schedule (Schedule 0) at installation that users
cannot delete. The pre-configuration is Open Monday through Friday, 8:00 – 5:00.
Greeting 0 is assigned for the Open times. The system designates all other hours as
Closed during which Greeting 1 for use.
To view the details of Schedule 0:
1. Navigate Business > Schedules, and click + next to Schedule.
2. Click the modify link for any day of the week. You may change Start and End
times, add new periods or holidays, assign Modes (See Call Routing Modes
on page 180), and assign Greetings (See Greetings on page 177). 0.