User guide

System Administrator’s Guide – Release 7.5
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Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
Page 199
30 Dual Language Support
The Allworx server supports having a second language in addition to US English for
audio prompts heard by users of the system. The Allworx Server Administrator can
configure the system to play one language in particular circumstances and a different
language in others. Callers can be permitted to switch between the two languages by
pressing ‘##’. This optional feature requires the Dual Language Support feature key.
Note: Only the default audio prompts are available in languages other than US English.
Text on the Web Admin pages and telephone displays are in English.
Some important aspects of Dual Language support:
US English is factory-installed as the Primary language. A Language Pack (available
from the Allworx Partner Portal) can be installed and selected as either the Primary or
Secondary language.
The system assigns points of origin of new calls (Outside Lines, Users, and handset
Call Appearances) a language. The language is configurable but defaults to Primary.
The Allworx Server Administrator can configure the language of the prompts played by
the following call applications in the Allworx system to use the language of the call’s
point of origin or override it with a specific language:
• Auto Attendants
• Queues
• Leaving Voicemail
• Phone Features (When Call
Park, Call Forward, Do Not
Disturb extensions are dialed)
• Conference Center
• Follow Me
• Message Center
The following applications can be configured to permit users to switch languages by
pressing ‘##’.
• Auto Attendants
• Queues
• Conference Center
• Follow Me
• Message Center
Configure applications that enable switching to play a language change prompt, the
prompt plays in the opposite language. That is, the prompt “To switch to English, press
##” will be spoken in English when played for an Auto Attendant that is configured with
Spanish prompts.
Users record custom greetings and messages for Auto Attendants and Queues
separately for the Primary and Secondary languages. Then save the recordings as
Primary and Secondary, and are not associated with the specific language. Therefore,
if using the actual language as Primary changes use the original Primary custom
recordings will continue to be used when the system is using the new Primary
language. The same is true for recordings assigned to the Secondary language. To re-