User guide

System Administrator’s Guide – Release 7.5
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Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
Page 200
assign the Primary recordings to the Secondary language and vice-versa, export then
import the recordings to the desired language.
Calls that come into the system from Remote Allworx servers will retain the language
that used by the remote system, unless overridden by application language settings on
the local server.
Note: All interconnected Allworx servers must run the same release of software and
outfitted with the same languages.
30.1 Language Pack Installation
The system’s default language is US English. Once the Dual Language Support
feature key has been added to the system, additional languages can be installed.
To install an additional language:
1. Download the language pack from the software download page of the Partner
Portal at
www.allworxportal.com.
2. Unzip the download and copy the language pack (.alp) file onto the PC.
3. Log onto the Allworx Administration page.
4. Navigate to Phone System > Languages.
5. Go to the Language Pack Installation and Removal section of the page, click
the Browse or Choose button.
6. Navigate to the location of the language file on the PC. Select the .alp file and
click Open.
7. Click Install. After successful installation, go to Server Language
Configuration, and click the Modify link.
8. Select the new language for the Primary or Secondary language, as desired.
9. Choose a second available language (e.g. US English) as the Primary or
Secondary language, and then click Update. The Languages page displays.
10. Restart the server for the changes to take effect. Click the Restart link to
view the restart options. Reboot the server in Normal Mode.
11. Log in to the Allworx Administration page, and navigate to the Languages
page. Verify that the languages are configured, as desired. Using the
procedures below, configure the system behavior. 0.