User guide

System Administrator’s Guide – Release 7.5
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Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
Page 204
Recording Auto Attendant Greetings and Messages on page 183 for information on
recording greetings and messages. Information on exporting and loading custom
message files is available within the Web Admin pages. Navigate to Phone System >
Languages > Manage Custom Recordings.
30.7 Configuration Examples
30.7.1 Example 1
A company has some clients that are English speaking and others that are Spanish
speaking. Clients call to speak to company employees that speak the same language
as they do. English-speaking clients are given one phone number while Spanish-
speaking clients are given another.
Configuration System Primary Language=English
System Secondary Language=Spanish
CO Line 1: Default language=Primary, routed to Auto Attendant 1
CO Line 2: Default language=Secondary, routed to Auto Attendant 1
All applications: Answer Language=Automatic, Allow Language
Change=Enabled, Language Change Prompt=Always play
Result English-speaking clients call the English phone number (CO Line 1) and
routes to Auto Attendant 1 where they hear English prompts as well as a
prompt to switch to Spanish. Callers dial their representative’s extension.
All additional prompts will be in English such as the prompt to leave a
voicemail or the Follow-Me-Anywhere prompt to record their name.
Spanish-speaking clients call the Spanish phone number (CO Line 2) and
routes to Auto Attendant 1 where they hear Spanish prompts as well as a
prompt to switch to English. Callers dial their representative’s extension.
All additional prompts will be in Spanish such as the prompt to leave a
voicemail or the Follow-Me-Anywhere prompt to record their name.
30.7.2 Example 2
A company has a Customer Support operation in which some technicians speak
English and some speak French Canadian. The company has one incoming line for
Customer Support calls.
In this example, the system directs all callers to the same Auto Attendant. English-
speaking callers will dial a shortcut to a support queue serviced by the English-
speaking technicians. French Canadian-speaking callers switch to a second Auto
Attendant and then dial a shortcut to a queue serviced by the French Canadian-
speaking technicians.
Configuration
• System Primary Language=English
• System Secondary Language=French Canadian
• T1 Language (all lines)=English
• Auto Attendant 1: Answer Language=Primary, Allow Language