User guide

System Administrator’s Guide – Release 7.5
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Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
Page iii
Table of Contents
1 Introduction .................................................................................................. 1
1.1 Who Should Read This Guide ................................................................... 1
1.2 Purpose ..................................................................................................... 1
1.3 Allworx Family of Servers .......................................................................... 2
2 Accessing Web Administration .................................................................. 5
2.1 User Roles ................................................................................................. 5
2.2 Role Permissions ....................................................................................... 7
3 Configuring a New Allworx Server ........................................................... 19
3.1 Setting the Time ...................................................................................... 19
3.2 Business Contact Information .................................................................. 19
3.3 Feature Keys ........................................................................................... 20
4 Upgrading Server Software ....................................................................... 23
4.1 Upgrading from Prior Releases ................................................................ 23
4.2 Activating Server Software ...................................................................... 24
5 Network Configuration .............................................................................. 27
5.1 General Network Configuration Requirements ......................................... 27
5.2 Network Mode: Standard Router ............................................................. 29
5.3 Network Mode: LAN Host ........................................................................ 30
5.4 Network Mode: NAT/Firewall ................................................................... 31
5.5 Allworx Server behind a 3rd-Party NAT Firewall ...................................... 33
5.6 Network Mode: NAT/Firewall with DMZ ................................................... 34
5.7 Network Mode: NAT/Firewall with Stealth DMZ ....................................... 36
6 VPN .............................................................................................................. 37
7 Internal Dial Plan and Extension Length .................................................. 39
7.1 3-Digit vs. 4-Digit Extensions ................................................................... 39
7.2 Important Notes ....................................................................................... 44
7.3 Multi-site Calling ...................................................................................... 44
8 User Passwords ......................................................................................... 45
8.1 Requirements .......................................................................................... 45
8.
2 Users ....................................................................................................... 47
9 Adding Users .............................................................................................. 49
9.1 User Templates ....................................................................................... 49
9.2 User Template Settings ........................................................................... 51
9.3 Modifying Users ....................................................................................... 53
10 Adding Handsets ........................................................................................ 55
10.1 Allworx Desk Phones ........................................................................... 55
10.2 Reach Handsets .................................................................................. 64
10.3 Installation Assistance for Reach Users ............................................... 65