User guide

System Administrator’s Guide – Release 7.5
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Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
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10.2 Reach Handsets
The Allworx Reach Mobile Client application can be loaded on iOS and Android
devices to provide soft phone capability. See the Allworx Reach User’s Guide for
information on using the Allworx Reach Mobile Client.
To connect Reach Handsets, install Reach licenses on the server and update the
Reach server configurations.
10.2.1 Reach Handset Licensing
Each Reach handset requires a license in order to operate. The Allworx Server 7.5
includes one Reach license with each server. To add more Reach handsets requires a
purchase and installation of additional Reach feature keys. Available feature keys
provide one, five, or 10 licenses each. To enable larger numbers of Reach handsets,
install multiple feature keys of the same or different license counts.
Allworx Server Administrators can allocate licenses in two ways:
• Reserve licenses for specific users by manually configuring their Reach
handsets.
• Authorize users to claim licenses on a first-come-first-served basis using Plug
and Play.
To reserve licenses for specific users:
1. Navigate to Phone System > Handsets, and locate the SIP Handsets
section.
2. Click the add new Allworx Reach Handset link. If the link is unavailable,
purchase more licenses.
3. Fill in the fields in the SIP Handset section. The system requires filling in the
Description field; however, the user cannot claim the Reach license until the
Allworx Server Administrator fills in the owner field.
4. The description field requires only Description, although a user cannot claim it
unless the Owner is selected.
5. Click the Add button to save the changes. 0.
To authorize users to claim licenses:
1. Navigate to Business > Users.
2. Locate the user, and click the Modify link.
3. Locate the Feature Eligibility section and enter the number of Allworx Reach
activations this user can claim.
4. Click Update to save the changes. 0.