User guide
System Administrator’s Guide – Release 7.5
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Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
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Note: By authorizing users to claim licenses, it is possible to over-allocate the installed
licenses. If users have claimed all installed licenses, the system blocks attempts to
install additional Reach handsets. However, if the Allworx Server Administrator
creates a Reach handset and assigns an owner before using up the licenses, the
user listed as the owner has one of the installed licenses and is able to register
their Reach handset.
10.2.2 Managing Reach Licenses
To manage Reach licenses:
1. Navigate to Maintenance > Feature Keys.
2. Locate the Feature Keys section, and then the Allworx Reach line item. The
total number of installed and used licenses displays.
3. Click the Allworx Reach link. The Allworx Reach dialog box displays.
0.
Click the View link to see handset information about a specific user.
Click the Delete link to remove the Allworx Reach handset from the system
and the associated Call Appearances. Click Delete to confirm.
Click the Disable link to prevent any further communication with the Allworx
Server. The link changes to Enable. Click Enable for communication with
the Allworx Server.
10.3 Installation Assistance for Reach Users
After you have reserved or allocated the Reach application licenses for all users, email
the installation instructions to the user’s mobile device.
1. On the server, navigate to Business > Users.
2. Locate the first user in the Users section.
3. Click on the Welcome page icon next to the username in the table. The
Welcome page displays.
4. Locate the Feature Eligibility section of the Welcome page.
5. Copy the Feature Eligibility section and paste it into an email window. Use
“Allworx Reach Mobile Client Installation Information” as the Subject line of
the email.
6. Attach the Allworx Reach User’s Guide to the email. It is available on the
Allworx Portal (www.allworxportal.com) and on the Allworx Reach Installation
web page (get.allworx.com/reach). Send the email to the user.
7. Repeat steps 3 through 6 for each of the remaining eligible users.
0.