User guide

System Administrator’s Guide – Release 7.5
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Revised: April 9, 2013
Page 84
same time. The Call Appearance will not appear busy to the call
route until all the PFK’s defined for that Call Appearance are in
use. This is similar to call waiting except the PFK’s are used to
alert and select a new call.
Configuration Example: Busy Receptionist
Requirements: Susan works as a receptionist at a busy office. She
gets many phone calls each hour. She wants to be able to answer
each call while minimizing the possibility of any caller getting a busy
signal.
Phone Configuration: She has one Call Appearance defined on her
phone. She sets up 8 of her phone’s PFK’s to map to her phone’s
Call Appearance. (She wants to use the remaining PFK’s for other
functions).
Discussion: When the first phone call comes in, her phone will ring
and the first of the Call Appearance PFK’s will blink green. While
talking with the first caller, a second call comes in. Her phone rings
again and the second Call Appearance PFK blinks green. She puts
the first caller on hold by pressing the Hold button on her phone and
picks up the second caller by pressing the second Call Appearance
PFK. She continues to put callers on hold and answer new calls just
as described. She terminates calls by switching to another Call
Appearance PFK
Call Monitor Map to one of the 10 Call Monitors in the system. A Call Monitor
allows live call answering of any outside line or call route that is
mapped through the associated Call Monitor. See Chapter 27, Call
Monitors, for more information.
Call Supervision Enables supervisors to train agents by listening in on their calls. In
addition, supervisors can participate in calls by “barging in” and
speaking to both parties. See Chapter 24, Call Supervision, for more
information.
Emergency Alert Receive audible and visual alerts whenever an emergency call is
made from any local or remote handset on the system. See Chapter
23, Emergency Support.
Function Perform one of a specified set of functions:
• Centrex Flash – Allows transferring external calls to external
numbers without tying up CO lines connected to your Allworx
server.
• Headset – Turns the Headset (if one is plugged in) on and off. If
a headset is plugged in and the handset is off-hook, then this
button toggles the audio between the headset and the handset.
Note: If a Headset PFK is not defined, the phone’s speaker button
will be used to operate the headset.
• Info – Get information regarding the other buttons on your
phone.
• Park – Enables programming a PFK to perform the Park
operation with a press of a button. After defining a Park PFK, the
user can only use the Hold button for the dedicated hold function
and not the parking operation.
• Personal Speed Dial – Dials a number programmed directly on