Allworx® Phone Model 9202E User Guide Updated May 21, 2014
Allworx® Phone Model 9202E User Guide
Allworx Phone Model 9202E User Guide ©2014 Allworx Corp, a Windstream company. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise without the prior written permission of Allworx Corp. Software in this product is Copyright 2014 Allworx Corp, a Windstream company, or its vendors. All rights are reserved.
Allworx Phone Model 9202E User Guide Contents Introduction .......................................................................................... 1 Setup ..................................................................................................... 3 Connect the Phone ......................................................................................... 3 Adjust the Phone Angle ................................................................................... 4 Volume Adjustment ............
Allworx Phone Model 9202E User Guide Presence .......................................................................................................14 Ignore and Silence Soft Keys ........................................................................15 Features ............................................................................................... 17 Operator ........................................................................................................17 User / Resource Extensions ...
Allworx Phone Model 9202E User Guide 1 Introduction Unpack the Allworx phone and applicable accessories, identify each item in the checklist and inspect for missing items. • Allworx phone and base: attach the base to the back of the phone. See “Adjust the Phone Angle” on page 4. for more information. • Handset with cord: attach the cord to the jack on the back of the Allworx phone. • Phone Functions Reference Card: slide the quick operating guide between the base and back of phone.
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Allworx Phone Model 9202E User Guide 2 Setup 2.1 Connect the Phone Caution: Do not connect the phone to an analog phone line. This may cause damage to the Allworx phone, which voids the warranty. To connect the phone: Allworx 9202E handsets attached to the Allworx servers require using system software version 7.4 or higher. Do not attempt to install a 9202E phone on a server that is running a lower version of software. Note: 1. Connect the cables to the jacks on the back of the phone.
Allworx Phone Model 9202E User Guide 2. Thread cables through the strain relief guide on the phone base. 3. View the initialization progress on the phone screen.
Allworx Phone Model 9202E User Guide To remove the base: 1. Remove the handset from the hook and lay the phone face down on a soft surface. 2. Press down on the flexible tabs and rotate the base towards the phone bottom until the fixed tabs easily lift out of the holes. 2.3 Volume Adjustment The volume of the incoming ring, handset, speaker phone, and the headset is adjustable. To adjust the incoming call volume: 1. Locate the phone volume bar. Do not lift the handset or turn on speaker phone. 2.
Allworx Phone Model 9202E User Guide mounting plate has studs that position the Allworx phone flush to the wall surface. Leviton 4108W-0SP Remove the Allworx phone base and mount the phone over the mounting plate studs. All power and RJ-45 cable connections should exit between the phone back and the wall, and then routed to the network connection and/or a power connection. 2.4.
Allworx Phone Model 9202E User Guide 3 Overview Soft keys Visual ring indicator Higher audio fidelity Handset with cord expandable up to nine feet Scroll and Select keys Call Appearance keys Full-duplex speakerphone Power: • 802.
Allworx Phone Model 9202E User Guide 3.1 • • • 3.2 Buttons Keypad: dial phone numbers or to enter PIN numbers/ passwords. Navigation: the up or down navigation arrows to move through the phone screen options. Use the center button to Select or Save settings. Soft Key Selection: select an option; located below the phone screen. Screen Icons Icon Description New voicemails Missed calls On an active call 3.3 Feature Keys 3.3.
Allworx Phone Model 9202E User Guide 3.3.3 Conference The Allworx phone provides the ability to set up conferences between three parties (3-way conferences). To connect a conference call: 1. Connect to the first person for the conference call. Press the CONF soft key. 2. Select the unused LINE button and dial the number of the second person for the conference call. 3. Press the CONF soft key. All three callers join in the conference. The Conf soft key changes to a dark In Conf indication.
Allworx Phone Model 9202E User Guide To do a transfer: 1. Press the TRANSFER button. 2. Wait for the dial tone, and then dial the extension to transfer the call. • • 3. Unattended (Blind) Transfer: skip to step 3. Attended (Announced) Transfer only: Talk to the recipient. Hang up, press the TRANSFER button, or press the XFER soft key. To transfer to voicemail: 1. Press the TRANSFER button, and then press the VMAIL soft key. 2. Dial the extension. 3. Hang up. 3.3.
Allworx Phone Model 9202E User Guide Do Not Disturb (DND) When activating DND, the phone does not ring. All incoming calls follow the next step in the active call route. Users can send calls. The MUTE/DND is solid amber while in use. When not on a call, press the MUTE/DND button. Press the MUTE/DND button to de-activate the Do Not Disturb feature. 3.3.7 Hold If the Allworx Server Administrator enables the Music on Hold feature for the call appearance, callers on hold will hear music.
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Allworx Phone Model 9202E User Guide 4 Operation 4.1 Place a Call To place an outbound call, lift the handset or press the SPEAKER button. Dial the extension or press the SpDial soft key to automatically dial a programmed number. The phone configuration enables users to dial without lifting the handset or pressing a button. Dialing automatically activates the speaker phone or headset. 4.
Allworx Phone Model 9202E User Guide 2. 4.6 Use the UP / DOWN scroll soft keys to highlight the name (or description) and extension or press the keypad to jump to a specific alphabetic section of the directory. Press SELECT to dial the number. Redial a Number 1. Press the REDIAL soft key on the phone display screen. 2. Press the CALLS softkey. Use the UP / DOWN scroll softkeys to highlight the call in the display. Press SELECT . 4.
Allworx Phone Model 9202E User Guide 4.9 Ignore and Silence Soft Keys When a call is ringing, the SILENCE and IGNORE soft key options display on the phone screen. • IGNORE: stops the audible ringing and the LINE button continues to flash until the user answers the call or the caller hangs up. • SILENCE: stops the audible ringing, the phone screen displays the incoming call information, and the LINE button continues to flash until the user answers the call or the caller hangs up.
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Allworx Phone Model 9202E User Guide 5 Features The dialed-digits listed are system defaults, actual dialed-digits may vary. Check the phone functions tab of the My Allworx Manager page or contact the Allworx Server Administrator for the actual dialed-digits. 5.1 Operator Dial (or transferring to) 0 to initiate a call to the company operator. 5.
Allworx Phone Model 9202E User Guide 5.7 Activate Door Relay Dial extension 403 to activate a Door Relay, if connected and configured. 5.8 Call Forwarding Forward incoming calls to another extension by dialing 45 + the extension. Disable Call Forwarding by dialing dial extension 450. 5.9 Paging Zones Dialing 46# (# is a Paging Zone number, 0 through 9) to broadcast audio to members of the Paging Zone (setup by the Allworx Server Administrator). 5.
Allworx Phone Model 9202E User Guide 5.12 Answer a Ringing Phone Using another Handset To answer another ringing phone, dial 7 + the phone extension. 5.13 Park Press the PARK soft key to park a call. The Allworx Server Administrator defines the maximum wait time of parked call and the subsequent routing. 5.13.1 Announced Park Note: Do not do a Blind Transfer to 700, this disconnects the call. To Park a call using Attended Transfer: 1. Press the Transfer button. 2.
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Allworx Phone Model 9202E User Guide 6 Phone Configuration Select the CONFIG soft key to view the following options: Personal Speed Dial Hot Desk Login Network Profiles* Preferences Clear Call History Current Status/Info* Reboot Phone Network Settings* * Indicates the option is only available to the Allworx Server Administrator. Note: 6.1 Check with the Allworx Administrator before making changes. Personal Speed Dial To setup a Personal Speed Dial: 1. Press the CONFIG soft key.
Allworx Phone Model 9202E User Guide 6.2 Preferences 1. Press the CONFIG soft key button. Press the DOWN scroll soft key to select Preferences. Press SELECT . 2. Select from the following list using the UP / DOWN scroll soft keys to make the changes: Preference Setting Description Options LCD Settings Adjust the LCD display contrast and brightness settings. Use the Volume bar or Up / Down scroll soft keys arrows. Call History Size Adjust the number of calls kept in the History.
Allworx Phone Model 9202E User Guide Preference Setting Description Options Auto Retrieve Calls Retrieve the on hold call automatically when taking handset off call. • Enabled • Disabled Missed Call Tracking Track missed call appearances. • Enabled • Disabled Parking Orbit Pop-ups Display the Parking Orbit after parking the call. • Popup Disabled • Popup Enabled Hold Button Operation Set the HOLD button function.
Allworx Phone Model 9202E User Guide 6.3 Reboot the Phone On occasion, it may be necessary to reboot the phone. For example, when the Allworx Server Administrator makes changes to the phone configuration. Note: 1. Do not reboot the phone unless instructed to do so by the Allworx Server Administrator. Press the CONFIG soft key. Use the UP / DOWN scroll soft keys to highlight the Reboot Phone option. Press SELECT .
Allworx Phone Model 9202E User Guide 2. Use the UP / DOWN scroll soft keys to highlight the Clear Call History option. Press SELECT . 3. Select the YES soft key to clear call history or NO to cancel the changes. 6.6 Refresh Directory If new users or extensions have been set up on the Allworx server, the on-phone directory automatically updates after some delay. To update the directory immediately: 1.
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Allworx Phone Model 9202E User Guide 7 Regulatory Notices This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Allworx Phone Model 9202E User Guide brouillage radioelectrique edicte par le ministere des Communications du Canada. Warning: Caution: Page 28 For use only with: A Power over Ethernet (PoE) supply – This product adheres to IEEE 802.3af standard for Power over Ethernet (PoE). OR: An Allworx-approved Limited Power Source, 24 VDC, 400 mA – The optional wall mount switching Power Supply has the following specifications: Input Voltage is 100-240VAC, 50/60Hz, 450mA. Output voltage is 24VDC @ 400mA.
Allworx Phone Model 9202E User Guide 8 Abbreviations Abbreviation Definition DND Do Not Disturb PBX Private Branch Exchange PoE Power Over Ethernet VoIP Voice over Internet Protocol +1 866 ALLWORX * +1 585 421 3850 www.allworx.
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Toll Free +1 866 ALLWORX • +1 585 421 3850 www.allworx.
