Allworx® Phone Model 9204/9204G User Guide Updated May 21, 2014
Allworx® Phone Model 9204/9204G User Guide
Allworx Phone Model 9204/9204G User Guide ©2014 Allworx Corp, a Windstream company. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise without the prior written permission of Allworx Corp. Software in this product is Copyright 2014 Allworx Corp, a Windstream company, or its vendors. All rights are reserved.
Allworx Phone Model 9204/9204G User Guide Contents Introduction .......................................................................................... 1 Setup ..................................................................................................... 3 Connect the Phone ......................................................................................... 3 Adjust the Phone Angle ................................................................................... 4 Volume Adjustment .......
Allworx Phone Model 9204/9204G User Guide Missed Calls ..................................................................................................17 Presence .......................................................................................................17 Ignore and Silence Soft Keys ........................................................................17 Programmable Function Keys (PFK) .............................................................18 Features .............................
Allworx Phone Model 9204/9204G User Guide Retrieve a Parked Call ............................................................................. 28 Call Monitors ................................................................................................. 29 Busy Lamp Field (BLF) .................................................................................. 29 Phone Configuration .......................................................................... 31 Personal Speed Dial .......................
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Allworx Phone Model 9204/9204G User Guide 1 Introduction Unpack the Allworx phone and applicable accessories, identify each item in the checklist and inspect for missing items. • Allworx phone and base: attach the base to the back of the phone. See “Adjust the Phone Angle” on page 4. for more information. • Handset with cord: attach the cord to the jack on the back of the Allworx phone. • Phone Functions Reference Card: slide the quick operating guide between the base and back of phone.
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Allworx Phone Model 9204/9204G User Guide 2 Setup 2.1 Connect the Phone Caution: Do not connect the phone to an analog phone line. This may cause damage to the Allworx phone, which voids the warranty. To connect the phone: 1. Connect the cables to the jacks on the back of the phone.
Allworx Phone Model 9204/9204G User Guide 3. View the initialization progress on the phone screen. A normal sequence includes: • • • • • Allworx Logo Configuring Network Starting network Loading configuration files Station Init complete After successful startup, the phone displays a combination of the date, time, user presence, user name, and extension or the phone display may suggest assigning the handset to a user. If this occurs, follow the on screen directions.
Allworx Phone Model 9204/9204G User Guide To adjust the incoming call volume: 1. Locate the phone volume bar. Do not lift the handset or turn on speaker phone. 2. Press the volume bar – (decrease) or + (increase) to adjust the incoming ring audio level. The phone plays the audio tone. To adjust all other volumes: 1. Pick up the handset or turn on the speaker phone or headset. Locate the phone volume bar. The phone screen displays which audio path is being adjusted. 2.
Allworx Phone Model 9204/9204G User Guide 2.4.2 Handset Retainer Clip The handset retainer clip prevents the handset from slipping out of the phone cradle while hanging on a wall.The Allworx phone ships with the adjustable handset retainer clip in the wall mount position on the phone cradle. To adjust the retainer clip for desktop use (for easier handset removal/hang-up) insert a coin in the retainer clip slot and turn the coin clockwise, 180 degrees.
Allworx Phone Model 9204/9204G User Guide 3 Overview Higher audio fidelity Graphical LCD screen Soft keys Scroll and Select keys Visual ring indicator Handset with cord expandable up to nine feet Ten feature keys Full-duplex speakerphone Four Programmable Function Keys (PFKs) Volume control Headset jack Two 10/100 switched Ethernet ports (9204G) Power: • 802.
Allworx Phone Model 9204/9204G User Guide the Allworx Server Administrator to configure the phone to display the preferred language; users cannot change the phone display language within the phone configuration menu. After making the change, the preferred language displays during the phone reboot. 3.1 Buttons • • Keypad: dial phone numbers or to enter PIN numbers/ passwords. Navigation: the up or down navigation arrows to move through the phone screen options.
Allworx Phone Model 9204/9204G User Guide 3.2.2 Intercom The Intercom button enables using the phone as an intercommunication system between two handsets. The discussion broadcasts over the speaker phone over the receiving phone and is not private. The button is solid green while in use. To use the Intercom: 1. Lift the handset or press the SPEAKER button. Press the INTERCOM button and dial the extension. The call connects when the LCD screen displays Active Call. 2. Start talking.
Allworx Phone Model 9204/9204G User Guide One party may hang up to exit the conference; the remaining two parties continue to be connected. To have a private conversation with one of the parties, split the conference: a. Use the phone UP / DOWN scroll soft keys, and select the Call Appearance PFK of the person. b. Press the HOLD button. The display indicates the two parties involved in the conference The Call Appearance PFK for the person on hold flashes. Talk privately to the remaining party. c.
Allworx Phone Model 9204/9204G User Guide To do an Announced (Attended) transfer: 1. Press the TRANSFER button. This places the current call on hold 2. Press an unused Call or Line Appearance PFK, and dial the number of the recipient of the transfer. Talk to the recipient. 3. Press the TRANSFER button again, and then press the PFK of the original call. This connects the two parties. 4. Hang up the handset when finished. To cancel the transfer, press the RELEASE button.
Allworx Phone Model 9204/9204G User Guide To transfer a call to an external party while in Key System mode, press a free Line Appearance PFK and then dial the phone number. If the system is not in Key System mode, continue to step 2. 2. Wait for the dial tone, and then dial the extension to transfer the call. • • 3. Unattended (Blind) Transfer: skip to step 3. Attended (Announced) Transfer only: Talk to the recipient. Hang up, press the TRANSFER button, or press the XFER soft key.
Allworx Phone Model 9204/9204G User Guide If a user parks a Shared Call Appearance call and the Park timeout setting for the system is set to ring back to the handset that parked the call, the parked call rings back only to the handset that parked it. It does not ring all handsets in the Shared Call Appearance. The Shared Call Appearance PFK light goes out and the call is no longer on the Shared Call Appearance. Note: 3.2.
Allworx Phone Model 9204/9204G User Guide Do Not Disturb (DND) When activating DND, the phone does not ring. All incoming calls follow the next step in the active call route. Users can send calls. The MUTE/DND is solid amber while in use. When not on a call, press the MUTE/DND button. Press the MUTE/DND button to de-activate the Do Not Disturb feature. 3.2.10 Hold If the Allworx Server Administrator enables the Music on Hold feature for the call appearance, callers on hold will hear music.
Allworx Phone Model 9204/9204G User Guide 4 Operation 4.1 Place a Call To place an outbound call, lift the handset or press the SPEAKER button. Dial the extension or press the SpDial soft key to automatically dial a programmed number. The phone configuration enables users to dial without lifting the handset or pressing a button. Dialing automatically activates the speaker phone or headset. • Call Appearance PFK: place extension-to-extension calls or obtain an outside line (must dial 91 first).
Allworx Phone Model 9204/9204G User Guide 4.3 End a Call • Place the receiver on the hook. If using the speaker phone or headset, press the SPEAKER button. • Press another PFK. If a second incoming call is on another PFK, pressing that PFK ends the current call and answers the incoming call (unless the phone configuration enables auto on hold). • Press the RELEASE button to end a call and start a new call. 4.
Allworx Phone Model 9204/9204G User Guide 4.7 Missed Calls After a missed call, a message displays on the phone screen. To see the details of the missed calls: 1. Press the CALLS soft key, and then press the UP / DOWN scroll soft keys to view the missed calls. 2. Press the DETAIL soft key to view the date and time of the missed calls. Press SELECT to call the number, if it is available. 4.
Allworx Phone Model 9204/9204G User Guide 4.10 Programmable Function Keys (PFK) The Programmable Function Key is a line short cut. The Allworx Server Administrator configures the PFKs. Feature ACD Appearance Description Service calls in ACD queues. Users log in and out of ACD queues with this PFK. When logged in, the user can receive and answer calls from ACD queues. Logged in agents can temporarily stop ACD calls from routing to them by pressing the PFK. The PFK flashes red when it is in this state.
Allworx Phone Model 9204/9204G User Guide Feature Description Call Supervision Enables supervisors to monitor calls for designated handsets in three modes: • Barge In • Silent Monitor, • Whisper. Emergency Alert Receive audible and visual alerts whenever making an emergency call from any local or remote handset on the system.
Allworx Phone Model 9204/9204G User Guide Feature Description Messages Automatically monitors the status of the designated user’s Message Center voicemail inbox and when pressed, automatically accesses the inbox. The PFK LED turns red when a new message is in the monitored inbox. The Allworx Server Administrator must specify the monitored user’s inbox when setting up the PFK. Not Used No action. Select this choice to disable a previously defined PFK.
Allworx Phone Model 9204/9204G User Guide 5 Features The dialed-digits listed are system defaults, actual dialed-digits may vary. Check the phone functions tab of the My Allworx Manager page or contact the Allworx Server Administrator for the actual dialed-digits. 5.1 Operator Dial (or transferring to) 0 to initiate a call to the company operator. 5.
Allworx Phone Model 9204/9204G User Guide Paging system, access by dialing extension 402. Once activated, users can make an announcement through the intercom of each handset or to the overhead paging system. 5.7 Activate Door Relay Dial extension 403 to activate a Door Relay, if connected and configured. 5.8 Call Queues For sites that use Ring All Queuing, users can log in to and out of queues. The phone automatically logs into the Queue after power up.
Allworx Phone Model 9204/9204G User Guide Shared Call Appearances support three distinct types of hold behavior: • Shared Hold - any handset using the Shared Call Appearance can retrieve the call on hold. The Allworx server software does not support including a call on a shared hold in phone-hosted conferences. Note: • Privacy Hold - only the handset that placed the call on hold can retrieve the call.
Allworx Phone Model 9204/9204G User Guide 5.9.3 Outbound Calls To seize a line locally for outbound calls, the press an idle Shared Call Appearance PFK and the PFK LED changes to solid green. Listen for the dial tone, and place the outbound call. If the PFK LED is solid red, the line is in use “remotely” on another assigned handset of the same Shared Call Appearance. 5.9.
Allworx Phone Model 9204/9204G User Guide 5.9.8 Privacy Hold A call on Privacy Hold is only retrievable by the handset that places the call on hold. To place the call on “privacy” hold, press the HOLD button twice quickly. The phone has a slow, alternating green and red LED. All other phones in the Shared Call Appearance have a solid red LED for the Shared Call Appearance line. If the user does not pick up the call, the phone receives a notification per the phone HOLD reminder settings. 5.9.
Allworx Phone Model 9204/9204G User Guide 2. Use the phone dial pad and soft keys to enter the extension. 3. Use the UP / DOWN and SELECT softkeys to select and log in to queue(s). If the system assigns the user to only one queue, skip this step. 4. Enter the voicemail password (or PIN) using the phone dial pad and softkeys. The ACD Appearance PFK turns off after logging in and ready to receive calls. The amber PFK indicates this is the only agent logged into the queue.
Allworx Phone Model 9204/9204G User Guide 5.13 Conference Center Dial 408 to access the optional Conference Center feature. Refer to the Allworx Server User Guide. 5.14 Allworx Message Center If the Allworx server is running software release 7.2 or lower, press the MESSAGES button to call the Audio Message Center. Users can login and listen to the messages. If the Allworx server is running software release 7.
Allworx Phone Model 9204/9204G User Guide 5.16.1 Park a Call on a Line Appearance PFK Parking a call on a Line Appearance PFK resembles a system-wide hold. Any phone with a Line Appearance PFK assigned to the same outside line can retrieve the call. 5.16.2 Park a Call from the Hold Screen Press the PARK button to park the currently displayed call. This parks the call without retrieving it from Hold. The HOLD button flashes red. 5.16.
Allworx Phone Model 9204/9204G User Guide 5.17 Call Monitors The Allworx Server Administrator creates and programs the Call Monitors and defines the PFKs on each Allworx phone for one or more Call Monitors. Call Monitor PFK State Off (not lit) Call Monitor is idle, no incoming call. Flashing Green (fast) Incoming call while the handset is set to ring. Flashing Green (slow) Handset placed an active call on hold. Solid Green Handset has an active call.
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Allworx Phone Model 9204/9204G User Guide 6 Phone Configuration Select the CONFIG soft key to view the following options: Personal Speed Dial Hot Desk Login** Network Profiles*** Refresh Directory Preferences Clear Call History Current Status/Info* Save Settings Reboot Phone Network Settings* Statistics* Set Factory Defaults* * Only available to the Allworx Server Administrator. ** Only available with Allworx server software release 7.3 or higher.
Allworx Phone Model 9204/9204G User Guide 6.2 Preferences 1. Press the CONFIG soft key button. Press the DOWN scroll soft key to select Preferences. Press SELECT . 2. Select from the following list using the UP / DOWN scroll soft keys to make the changes: Preference Setting Description Options LCD Settings Adjust the LCD display contrast and brightness settings. Use the Volume bar or Up / Down scroll soft keys arrows. Call History Size Adjust the number of calls kept in the History.
Allworx Phone Model 9204/9204G User Guide Preference Setting Description Options Auto Retrieve Calls Retrieve the on hold call automatically when taking handset off call. • Enabled • Disabled Missed Call Tracking Track missed call appearances. • Enabled • Disabled Parking Orbit Pop-ups Display the Parking Orbit after parking the call. • Popup Disabled • Popup Enabled Hold Button Operation Set the HOLD button function.
Allworx Phone Model 9204/9204G User Guide 6.3 Reboot the Phone On occasion, it may be necessary to reboot the phone. For example, when the Allworx Server Administrator makes changes to the phone configuration. Note: 1. Do not reboot the phone unless instructed to do so by the Allworx Server Administrator. Press the CONFIG soft key. Use the UP / DOWN scroll soft keys to highlight the Reboot Phone option. Press SELECT .
Allworx Phone Model 9204/9204G User Guide 6.5 Clear Call History The Allworx phone retains the history up to 99 calls. To clear the call history: 1. Press the CONFIG soft key. 2. Use the UP / DOWN scroll soft keys to highlight the Clear Call History option. Press SELECT . 3. Select the YES soft key to clear call history or NO to cancel the changes. 6.
Allworx Phone Model 9204/9204G User Guide 3. User the UP / DOWN scross soft keys to highlight the Network Profile to use. Press SELECT . 4. Press the EXIT soft key to exit the Refreshing the Directory screen. 5. Reboot the phone. See “Reboot the Phone ” on page 34 for more information. Page 36 +1 866 ALLWORX * +1 585 421 3850 www.allworx.
Allworx Phone Model 9204/9204G User Guide 7 Regulatory Notices This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Allworx Phone Model 9204/9204G User Guide brouillage radioelectrique edicte par le ministere des Communications du Canada. Warning: Caution: Page 38 For use only with: A Power over Ethernet (PoE) supply – This product adheres to IEEE 802.3af standard for Power over Ethernet (PoE). OR: An Allworx-approved Limited Power Source, 24 VDC, 400 mA – The optional wall mount switching Power Supply has the following specifications: Input Voltage is 100-240VAC, 50/60Hz, 450mA. Output voltage is 24VDC @ 400mA.
Allworx Phone Model 9204/9204G User Guide 8 Abbreviations Abbreviation Definition ACD Automated Call Distribution BLF Busy Lamp Field DND Do Not Disturb PBX Private Branch Exchange PFK Programmable Function Key PoE Power Over Ethernet VoIP Voice over Internet Protocol +1 866 ALLWORX * +1 585 421 3850 www.allworx.
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