Specifications

3. Trouble-Shooting
21
© 2002
TM
016-537-B0-001 Rev. A
1-800-322-5742
(USA)
1-800-667-8743
(CANADA)
3.3 Returns, Repair, and Parts Ordering
Returns for Repair
For units that must be returned for repair, Alpha requires a Return Material
Authorization (RMA). An RMA can be obtained from Alpha Customer Service,
using either method listed below:
 Download the necessary forms directly from Alpha's Web site, under
"Customer Service": www.alpha.com
 Or call [phone] for assistance.
Clearly mark the RMA on the units original shipping container. If the original
container is not available, make sure the unit is packed with at least three
inches of shock absorbing material to prevent shipping damage.
NOTE: Do not use popcorn-type material. Alpha Technologies is not
responsible for damage caused by improper packing on returned
units.
In addition to the returned unit, please include a copy of the power supply
maintenance log and any information relevant to the power supply failure.
Returns for Credit
For returns for credit, call [phone].
Parts and Ordering Information
To order parts, contact the Alpha Technologies Customer Service Department
directly at:
United States
and Latin America: [phone]
Canada: [phone]
United Kingdom: 44-279-422110
Germany: 49-9122-997303
Middle East: 357-5-375675
To obtain
emergency technical support
(7 days/week, 24 hours/day) call: