User Manual

7 Maintenance
7.1 Repair Instructions
Before returning a unit to Alpha Technologies for repair, a Return Material Authorization (RMA)
should rst be obtained from Alpha's Customer Service Department. The RMA number should
be clearly marked on the unit’s original shipping container. If the original container is no longer
available, the UPS should be packed with at least 3 inches of shock-absorbent material. Note:
Do not use popcorn-type packing material. Returns should be prepaid and insured (COD and
freight collect can not be accepted).
ALPHA TECHNOLOGIES DOES NOT ASSUME RESPONSIBILITY FOR DAMAGE CAUSED
BY THE IMPROPER PACKAGING OF RETURNED UNITS.
For parts and service, contact the Alpha Technologies Customer Service Department at:
United States [phone]
Canada [phone]
United Kingdom 44-1279-422110
Germany 49-9122- 79889-0
Middle East 357-253-75675
Australia 61-2-9722-3320
TO OBTAIN COMPLETE TECHNICAL SUPPORT
(7 DAYS / WEEK, 24 HOURS / DAY)
CALL
1-800-863-3364 (USA)
1-800-667-8743 (Canada)
The Alpha BPS Series
Doc# 020-133-B0 Rev. 01 / 07
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