Manual

 Call Forwarding
This AlphaEntry™ feature allows a concierge to intercept calls from an entrance when they are either screening
visitors or wish to prevent calls from the entries to the residents at a time when their residents would not want to
be disturbed. If this feature has been enabled by the administrator, There will be a button at the top right of the
concierge screen which when clicked will alternate between ON and OFF.
When this feature is on, all entries that have been enabled by this feature will operate in this manner:
• Visitor selects resident he wishes to call.
• The call is automatically routed to the concierge.
• The information pops up on the concierge screen identifying the calling entry as well as the information for
the resident that the visitor wishes to contact.
• At this point the concierge can speak with the visitor, contact the resident for instructions if necessary, and
can open the door through the switch console to allow the visitor access.
AlphaEntry™ will operate in its normal fashion with visitors calling directly to the residents with no
intervention from the concierge.
TIP: If a resident wishes to always have his calls go to the concierge, then his contact button in his record should
contain the concierge’s phone number and the concierge can contact the resident for instructions through a second
button on the concierge screen. The concierge, however, will not have an indication of whom the visitor wishes to
contact, and must obtain this information from the visitor.
IMPORTANT NOTE
This feature is designed for AlphaEntry Visitor Touchscreen stations with Standard or No Phone Bill (NPB)
Telephone-Entry dialing only.
 Package Tracking Feature
One of the many headaches of building management is keeping track of incoming deliveries to your residents,
notifying them, and keeping track of which packages have not been picked up yet.
AlphaEntry™ allows your doorman, concierge, or shipment receiver to manage resident packages from their
AlphaEntry™ station, and maintains a log of when deliveries are received in, as well as when your resident picks up
their packages.
This feature gives your designated employee(s) the ability to display package arrivals to residents through the
entry panels, or at a concierge station depending on the needs of your facility. AlphaEntry™ will even send emails
and/or text messages automatically to your residents when a package arrives for them!