Full Product Manual

Thank you for choosing an Alpine product! We aim to please with our wide range of products including

Fountains, Birdbaths, Statuary, Pond Supplies & More. All of our products are constructed from the highest

quality materials. In the event that we have not achieved our usual standard of excellence, we will repair or

replace, at our discretion, within the warranty period. A valid proof of purchase, with the purchase date

clearly indicated, must be provided. Photos of defective merchandise will also be required to help

distinguish the actual cause of the defect. Please read below for a detailed description of warranty

coverage.

• Water Damage

Alpine products are not manufactured to withstand extreme temperatures. Improper storage that

allows water to freeze within a product may cause damage, is considered negligence, and will

not be covered under this warranty. The use of “hard water,” and/or caustic cleaners, can affect

the painted or other finishes. Failure to keep the unit clean, and use of such additives/cleaners,

will also void the warranty. Please note: for fountains, it is normal for some splashing to occur

and protecting the immediate surfaces is not the responsibility of Alpine Corporation.

• Paint & Color (Retention and/or Loss)

The use of water will cause natural erosion to the color. This area can be touched up using

standard paint. The paint is designed to protect the entire finish against breakdown of color. As

with any product, all finishes with time will gradually fade and discolor. The warranty will only

cover against severe or complete fading, within the first year from date of purchase, with the

above exclusion.

• Procedure/Service

Should a warranty/claim be needed, you should contact the retailer from whom you purchased

the product. If that is not an option, you can contact Alpine Corporation at www.alpine4u.com.

When contacting Alpine Corporation, you must be prepared to show proof of purchase, provide

photographs and any other information needed to validate your claim. This may be necessary to

distinguish between a partial or complete replacement of a defective product. The warranty does

not cover any items with multiple parts; the warranty will ONLY cover the individual component of

the unit/item that may be defective. Replacement parts can be made available to a consumer

through the original selling party, or an approved parts retailer. If this is not an option, contact

our customer service department. Item is covered under one year limited warranty from the

date of purchase. When requesting replacement parts due to a warranty claim after 30

days of purchase, credit card information will be requested for shipping charges.

• Not Covered Under Warranty

The limited warranty will NOT cover cases of damages due to:

1. Damages caused in Transit

2. Inadequate care and/or neglect

3. Environmental and/or natural elements

4. Immersion in water, unless specified

5. Improper Installation/Storage and/or Maintenance

This warranty is void if the product has been damaged by accident, misuse, negligence, improper installation

and/or modifications have occurred. This includes any and/or all defects arising out of freezing water

damage, hard water damage, failure to keep the unit clean and free of harmful additives such as bleach,

chlorine, etc…. which affects the paint and/or parts. This warranty also does not cover any additional

charges or installation, removal, disposal and/or shipping costs or consequential damage associated with

any warranty claim.

LIMITED WARRANTY INFORMATION