Other Content

v. 020818
Product Usage:
Q: Why can’t I see an image when I use the DVD player?
A: Alpine has a safety interlock system which prohibits the unit from playing video entertainment while driving. Please bring your vehicle to a safe
and complete stop and shift to Park. Then, please follow these steps: 1) Step on the foot brake and hold
2) Apply the parking brake 3) Release the parking brake 4) Re-apply the parking brake 5) Then release the foot brake
Q: Why can’t I access the Setup Menu?
A: Alpine has a safety interlock system which prohibits access to the setup menu while driving. Please bring your vehicle to a safe and complete
stop and shift to Park. Then, please follow these steps: 1) Step on the foot brake and hold
2) Apply the parking brake 3) Release the parking brake 4) Re-apply the parking brake 5) Then release the foot brake
Q: How can I play files from a flash drive using the USB connection?
A: Please format your flash drive using the structure listed below for your file type:
• MP3: bit rate of 8-320kbps, sampling rate of 8-48kHz
• WMA: bit rate of 48-320kbps, sampling rate of 8-48kHz
• AAC: bit rate of 16-320kbps, sampling rate of 8-48kHz
• FLAC: bit depth of 16-24 bit, sampling rate of 8-96kHz (FLAC is available on these systems: X110-SLV, X110-SRA, X209-WRA-0R, X209-WRA,
i209-WRA, X109-WRA, i209-GM, X208U, X108U, i207-WRA.)
• The maximum number of files/folders you can have is 10,000 files/folders.
Q: Why can’t I use content from an HDMI-connected device on the rear seat entertainment (RSE) screen?
A: Unfortunately, HDMI content is copyright protected and not allowed to be played through the RSE output.
Q: Why is the radio function locked or no sound coming out?
A: Please contact us so we can give you instructions to reset the unit.
Q: Sometimes I hear random beeping sounds, what are they?
A: The warning tones on the system are on. Please contact us so we can give you instructions to turn them off.
Q: When I use the My Favorites screen, why can’t I choose the factory rear view camera as a source?
A: The factory-installed camera is only powered when the vehicle is in reverse.
Q: Why don’t I get sound or controls from the DVD player?
A: Please change the source connection from HDMI to DVD player.
Q: I have the X009-RAM. How come my iPhone 6 does not work with the system?
A: You will need the Alpine KCU-471iV USB to Lightning Cable for this compatibility.
Warranty Information
Q: What is the warranty for this product?
A: Alpine Restyle in-Dash Systems are covered under a 3-year advance exchange program based on the date of the first consumer purchase. The
warranty only covers the original purchaser of the product, who must reside in the United States, Puerto Rico or Canada. We encourage you to
register this product on Alpine’s website at www.alpine-usa.com/registration at the time it is purchased and installed. Please contact us for
further questions.
If you did not see your question addressed here, please contact us at 1-800-832-4101, Monday - Friday, 7 AM - 5 PM PST.
Thank you for the opportunity to help you. We appreciate your support of Alpine Electronics.