MZX635 TRUE CONNECT LA TE c TROUBLESHOOTING GUIDE if your True Connects are out of sync — this can happen when you pair to one earbud before allowing both earbuds to pair to each other 1. With earbuds out of the case, press the power button on both earbuds at the same time, 2. Keep pressing the power button until both earbuds give a solid red light. Once you stop pressing the power button, earbuds will completely shut off. 3.