User manual

20 | P a g e

12 T

ROUBLESHOOTING

Note: A comprehensive troubleshooting help screen can be viewed at any

time on the PVR by pressing the “HELP” button on the remote control.

12.1 N

OT ALL MY REMOTE BUTTONS ARE WORKING

12.1.1 Some of the PVR remote control keys are only enabled after the PVR activation

code has been successfully entered.

12.2 H

ARD

RIVE

ONNECTED

12.2.1 Ensure that the hard drive is a 3.5’’ externally powered drive. 2.5’’ USB-

powered drives are not supported.

12.2.2 Check that the power is connected to the hard drive, and the power switch is

turned on (if applicable).

12.2.3 Check that the USB cable is connected from the hard drive to the USB port at

the rear of the set top box.

12.3 H

ARD

RIVE HAS

NCORRECT

ORMAT

12.3.1 Press PVR to launch the PVR menu, scroll right to the PVR Setup icon, and

press OK to launch the PVR Setup screen.

12.3.2 Scroll down to the format drive option

12.3.3 Press OK to start the format, and then OK to confirm.

12.3.4 The format will take a few minutes to complete.

12.3.5 When the format is complete, the HDD status will show “Connected and

working”.

12.4 H

ARD

RIVE IS

ULL