Alti-IP 600 Phone™ Administration Manual 05/2004 4290-0010-5.
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc.
Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Preface: About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . vii CHAPTER 1 An Overview of the Alti-IP 600 . . . . . . . . . . . . . . . . . . . . . . . . 1 Hardware Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 New in Version Level 12.0.0 . . . . . . . . . .
Active Logon While Another Handset is Already Logged On To the Same Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Restoring Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Rebooting the Alti-IP 600 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Configuring “Phone Setting” Soft Keys . . . . . . . . . . . . . . . . . . . . 18 Dialing an IP Number Directly from the Alti-IP 600 . . . . . . . . . . 18 Operation Notes . .
Local Menu Configuration Messages . . . . . . . . . . . . . . . . . . . . . 39 Alti-IP 600H/600PH Running Messages . . . . . . . . . . . . . . . . . . 39 IP Phone Boot Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 User Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alti-IP 600 Manual iv
Warranty What The Warranty Covers AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product.
1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA number. RMA numbers are issued by AltiGen Customer Service and can be obtained by calling 1-888-ALTIGEN (258-4436) or faxing an RMA form, available from the AltiGen website at http:// www.altigen.com/partner/product.htm, to 510-252-9738, attention to Customer Service.
Preface: About This Manual This document provides the required steps to get the Alti-IP 600 phone up and running on a Voice over IP (VoIP) network. For complete and detailed information on procedures that you need to perform on AltiGen’s AltiWare application or other network devices, refer to the AltiWare OE System Installation and Administration Manual or AltiContact Manager System Administration Manual.
Related Documentation • Alti-IP 600 Quick Reference Card • AltiWare OE/ACC System Installation and Administration Manual or AltiContact Manager System Administration Manual viii Alti-IP 600H/600PH Manual
CHAPTER 1 An Overview of the Alti-IP 600 The Alti-IP 600 class of AltiGen IP phones is an H.323-compliant, business telephone that provides voice communication over an IP network. The Alti-IP 600 provides functionality similar to traditional analog phones, including automatic redial, on-hook dialing, hands-free operation, 10 programmable keys and LCD display. The main components of the phone are illustrated below (Figure 1) and defined in the following table.
4 3 2 Figure 2. Alti-IP 600, Top View 1 LCD Screen Multi-use: displays features such as time, phone number, caller ID, call waiting, line/call status and call time. 2 PC Access Port Connects to PC (10/100 PC) 3 Network Port Connects to network (10/100 SW) 4 AC Adapter Port Connects to power outlet.
6 Volume Increases/decreases volume of ringer, speaker and handset/headset. 7 Navigation keys !/"(UP/DOWN keys) allow you to scroll through text and select features displayed on the LCD screen. #(FORWARD key) is for menu selection. $(BACK key) returns to previous configuration menu or deletes the last digit input. 8 ENTER Finishes input for menu selection. 9 REDIAL Redials up to last 16 calls and up to 32 digits. 10 SPK/MUTE Enables speaker or mute. 11 VM Voice mail access button.
19 Note: Receiver Jack Connects to receiver. * indicates a normal operating mode key feature, which is only available after registering the Alti-IP 600H/600PH with the phone server and logged in as an extension. Hardware Components The following hardware items are included in this package: • Alti-IP 600 Set • Phone receiver • AC Adapter (Input: 100-240V; Output: DC 5V, 2A) • Power cord • Network cable New in Version Level 12.0.
CHAPTER 2 System & Network Requirements System Requirements • AltiWare OE 4.5A or higher Note: A lower version of AltiWare may cause the IP phone to lose several advanced features, resulting in use as a very basic H.323 phone. • AltiGen OE 4.5A Gatekeeper or higher (to support Plug and Play functionality) Network Requirements • Network connection — the IP phone must have TCP/IP connection to the related AltiWare system Important:Make sure a switch is used, rather than a hub, in the corporate LAN.
AltiGen IP Phone Service AltiGen IP Phone Service is installed together with AltiServ, runs on the same system as AltiServ, and connects to AltiServ through enhanced AltiLink+ protocol on behalf of Alti-IP 600 phones. This service must be running for the Alti-IP 600 to operate. If IP Phone Service stops while the Alti-IP 600 is on a call, the call will be disconnected. Plug and Play Feature The Alti-IP 600 supports a plug and play feature when running AltiWare.
CHAPTER 3 Installation These steps describe procedures for installing and configuring the Alti-IP 600 locally — through manual setup or plug and play. To install and configure the phone remotely, refer to “Remote Installation” on page 15. Manual Setup To manually set up the Alti-IP 600 phone, perform the following steps: 1.
This opens the AltiGen IP Phone Configuration window where, after setting up an IP extension, you can set the following parameters for the IP extension: The left side of the IP Phone Configuration window displays all the Alti-IP phone extensions that have been set up in the system.
Parameter Description Soft Key 1 - 10 Corresponds to the 10 soft keys on the Alti-IP 600. Use the drop down list to assign one of the following functions to the desired keys: • N/A - when selected, the corresponding soft key cannot be used.
Parameter Description General Allows you to specify the IP address of the AltiServ system the Alti-IP 600 phone is connected to. The version of software associated with AltiServ is automatically displayed in the Version field. To allow the extension user to have password-protected configuration functionality from the phone itself, check the Enable Config Password checkbox and assign a numerical password.
Apply To Button The Apply To button works with the following parameters: General, H.323, TFTP (Server field only; Reset IP Phone and Boot Download options cannot be applied to multiple extensions), Display Workgroup Status and Debug. Copy From Button The Copy From button allows you to copy Function Key settings from one Alti-IP 600 phone setting to another. No other settings are carried over.
Notes: • When the Alti-IP 600 is booted up without the PC port plugged in, the PC port defaults to 10Mbps. • If the PC port is to be used, the user should plug in both the LAN port and PC port before the IP phone is booted.
If you are not using Gatekeeper Auto Discovery, you must manually configure the AltiWare IP address setting into the Alti-IP 600. Refer to “Configuring IP Settings” on page 24. 6. Activate the IP Extension Once the device is initialized, the user must follow these steps to activate the IP Extension. Note: The user must be running AltiGen’s Gatekeeper service for full functionality. a. With the handset onhook, press # 27, then the ENTER button. b. Enter your extension number and password when prompted. c.
• Gatekeeper auto discovery uses broadcast UDP packets which work in the LAN or VPN environment, but not through the public IP network. Plug and Play Setup Before IP Phone is Started To set up your IP Phone to properly execute the Plug and Play feature, perform the following steps BEFORE YOU START THE PHONE: 1. Ensure the AltiGen GateKeeper is running and configured to point to the AltiWare system. 2. Ensure DHCP server is up and running. 3. Ensure that there are enough IP addresses. 4.
1. Power up the IP phone (the phone should be in basic mode). 2. Press * * 7 + ENTER to go to the IP phone configuration menu. 3. Press * * 2 + ENTER to restore default settings. 4. Reboot the phone (by unplugging the power and replugging OR pressing $(BACK key) until in Basic mode. The IP phone will automatically go to normal operating mode after reboot. 5. Enter extension number and password. 6.
5. If NAT server is used, access NETWORK settings in the configuration menu. Change ENABLE NAT setting to YES and assign the NAT server’s public IP address in the NAT Address setting. 6. If configuring with an H.323 NAT router, the NAT router can forward IP traffic to a specified private IP address based on the destination port in the TCP/IP or UDP packets. When an H.323 endpoint is behind the H.323 NAT, you should set up the forwarding to a private IP address of this H.323 endpoint. If this H.
Verifying the Phone Startup Process After the Alti-IP 600 has power connected to it, the phone begins its automatic booting process by cycling through these steps: 1. All LED lights will be on. 2. The LCD screen displays [ATGN BOOT] on the first line. 3. On the second line of the LCD screen, the following messages are displayed in succession: — CHECK MEMORY (RAM checking state) — CHECK FW (Firmware checking state) — BOOTING NOW (Initialization of hardware - LCD, network, DSP, etc.
Important:Also, the user should not use the VM option to logon the Alti-IP 600. Restoring Default Settings To automatically restore the original default settings for the Alti-IP 600: 1. Press * * 7, then press the ENTER button 2. Press * * 2, then press the ENTER button. Rebooting the Alti-IP 600 To reboot the Alti-IP 600, press * * 3, then press the ENTER button. Note: When the Alti-IP 600 is rebooted, the AltiWare IP address setting is set back to the original configuration.
• If the Alti-IP 600 is configured for a public IP address, you can call other public IP address devices. If the Alti-IP 600 is configured for a private IP address, you can call other private IP address devices that you can “see” or that are on your subnet. Operation Notes • The Alti-IP 600 does not work with TAPI as the source phone (caller). • When using #26 and #27 to log out/in, the Alti-IP 600 must be onhook. Using the speaker button to use #26 or #27 will not work.
Alti-IP 600 Manual 20
CHAPTER 4 Configuring Phone Settings A set of phone related parameters — system settings and network settings — can be configured through the IP phone’s setup menu by pressing “* * 7,” then the ENTER button. !/"(UP/DOWN keys) selects YES or NO in the LCD display. #(FORWARD key) selects menu. $(BACK key) returns to previous menu. The following tables describe each setting and corresponding the menu path.
TFTP Server System>TFTP Server {Save TFTP Server IP Address} Sets the TFTP server IP address for updating firmware. Boot Download System>Boot Download After firmware image upgrade, submenu changes to {No}. Used mainly for upgrading or troubleshooting. On the next boot, the phone will download the new firmware from the TFTP server, if set to [YES]. Note: Make sure to launch TFTP32.exe. When downloading, the phone key pad is disabled.
GateKeeper Discovery Network>GK Discovery Set to YES or NO to indicate whether GateKeeper discovery is enabled. IP Phone will automatically find GateKeeper. Enable NAT Network>Enable/ Disable NAT Set whether NAT is enabled or disabled. NAT Address Network>NAT Address Sets the NAT server’s public IP address. Modifying DHCP Settings Dynamic Host Configuration Protocol (DHCP) automatically assigns IP addresses to devices when they are connected to the network.
4. Press " (DOWN key) to disable DHCP. Configuring IP Settings Use these guidelines when manually configuring the IP settings: • Ensure the default gateway IP address in on the same subnet as the host IP address. • When inputting IP addresses into the Alti-IP 600, use the * key to enter periods. For example, “209.120.12.8” would be inputted as “209*120*12*8”. Assigning a Local IP Address The IP address is the unique logical address identifying each host computer on a TCP/IP network.
5. Use the buttons on the dial pad to enter the new TFTP server address, using the * key to enter periods. Use the $(BACK key) to correct any mistakes. 6. Press the ENTER button. Updating Phone Firmware Note: If using TFTP Server Application, TFTPD32, included in the CDROM, copy the following files — tftpd32.exe and files —to your local directory; once copied, you can launch the TFTP Server application from the executable file. Obtain app_mid.bin and dsp.
5. Once the IP Phone is rebooted, all LED lights will be on. 6. The LCD screen displays [ATGN BOOT] on the first line. 7. On the second line of the LCD screen, the following messages are displayed in succession: — CHECK MEMORY (RAM checking state) — CHECK FW (Firmware checking state) — BOOTING NOW (Initialization of hardware - LCD, network, DSP, etc.) — INITIALIZING — update APP(S1-S5) 8.
For more detailed information regarding NAT configuration guidelines and implementation, refer to the AltiWare OE/ACC or ACM System Administration Manual. Note: If more than one Alti-IP 600 phone sits behind NAT, a VPN tunnel is required to connect between the NAT router and the corporate router. Assigning NAT By default, NAT is not enabled. If you connect the Alti-IP 600 behind a NAT router, you may manually assign the NAT router’s public IP address to this field.
Distinctive Ringing Support If the Distinctive Call Waiting Tone option is enabled in AltiAdmin/ACM Admin, you may have three different call waiting tone cadences that distinguish the types of calls: • Internal call = two ring • External call = one ring • Operator call = three rings Workgroup Status Display The Alti-IP 600 can display an agent’s workgroup queue status.
Network, then press the ENTER button. This feature can be enabled or disabled through the Display Workgroup Status check box in the AltiGen IP Phone Configuration Page in AltiAdmin/ACM Admin, Activity Display When the Alti-IP 600 user calls an extension in the system which has Activity codes set up, if the call goes into RNA handling or the destination user has DND enabled, the Activity code is displayed on the IP phone. Note: This feature is not available in Basic Mode.
Alti-IP 600 Manual 30
CHAPTER 5 Phone Functions The Alti-IP 600 provides a broad range of call handling and dialing features directly on the phone and through the AltiWare system. The following section lists the supported telephony features, a brief description and additional configuration notes where applicable. Feature Auto Answer Description When a call comes in, the IP phone will ring for a specified number of seconds, connect the call, and automatically answer through the speaker or headset.
Conference (CONF) Initiates a conference and adds in other parties one at a time. • Single Call Waiting, Multiple Call Waiting or Live Call Waiting must be enabled in AltiAdmin/ACM Admin in order to conference incoming calls. • The user who first initiates the conference call can select another conference member’s call and drop it from the conference simply by disconnecting the call. If the conference initiator hangs up, this feature becomes unavailable to all other conference members.
Hold Places an active call on hold. • When multiple Call Waiting Feature is enable at the extension, the use can put multiple incoming calls on hold and retrieve using the phone’s !/"(UP/DOWN keys) and ENTER button. • Pressing HOLD while onhook will retrieve last hold call. • Supports up to 9 hold calls. Intercom (ICOM) Line Park Connects you directly to the callee’s intercom after exactly one ring.
Ring Tones Soft Keys 1 - 10 Speaker Speed Dial Transfer (XSFR) Select from one of three ring tones. • Press * * 6 ENTER, scroll to Quickly performs a specified function (Busy Lamp Field, AltiServ Feature Code, Phone Setting or Speed Dial) previously configured by the System Administrator. (Soft key #6 is configured as FLASH by default. All other soft keys are set to Phone Setting by default.) • In AltiAdmin, go to Extension Enables use of speaker phone.
Appendix A Specifications Network Protocols • H.323, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, Call Control Protocols • H.323 Audio Standards • Vocoder: ITU G.711 (PCM), one low bit rate (G.723.1) ICMP, Telnet • Acoustic Echo cancellation supporting high-quality speakerphone Keypad Features & Handset • 12 standard dialing keys: 0-9, *, # • 6 Feature keys: Redial, Voicemail, Intercom, Conference, Transfer, Hold.
Firewall Considerations Dimensions • 210 x 175 x 75 mm Power • External power brick, 5VDC, 1.
Appendix A Troubleshooting The following table provides the most common problems an end user may encounter. For Alti-IP 600 phone questions or problems not listed here, contact AltiGen Technical Support. Problem/Symptom AltiWare is unreachable. Solution • Check to make sure the AltiWare IP address in the IP Phone is set up correctly. • Check the Alti-IP 600 phone’s IP address, network mask and default gateway. • Check to make sure you can ping the Alti-IP 600 phone’s address from AltiWare.
Troubleshooting No IP Address • Check if DHCP is enabled. If YES, check network connection. If NO, check DHCP Server setting. • Check if Alti-IP 600 phone’s IP address is configured. One way connection. • Make sure firewall setting has all the TCP/UDP ports required by AltiWare opened. • If NAT is used, make sure NAT is enabled and NAT address is set up correctly. Phone does not show anything on LCD display. Check the power source to be sure the Alti-IP 600 phone is receiving power.
Appendix A LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing Menu Configuration: Message Definition conf timeout! After 2 minutes inside the configuration menu, if no action is taken, LCD will show this message and then quit the menu. conf exception! During configuration, an unknown exception occurred. Saved! The changed configuration was saved into memory. Write Fail! Error occurred when saving the changed options into flash ROM.
LCD Messages AW UNREACHABLE! Failed to connect to the AltiGen phone server. The user is trying to register the IP phone with an invalid IP phone’s IP address or the AltiGen Phone Server's IP address is invalid. Or, the network connection is lost in offhook or connect state. Refer to “AltiWare is unreachable.” section of “The following table provides the most common problems an end user may encounter. For Alti-IP 600 phone questions or problems not listed here, contact AltiGen Technical Support.
Appendix A IP Phone Boot Messages The following messages may be displayed in the LCD when booting the Alti-IP 600H/600PH: Message Definition CHECK FW Checking firmware. CHECK MEMORY Checking memory. INIT NETWORK Initializing network. LOAD FAILED Failure to load the image into memory. NETWORK FAILED. Network initialization failed. TFTP FAIL! Failure downloading TFTP. UPDATE FAILED. Firmware update failed. UPDATE OK Firmware update successful.
User Reference Conference* During a call: 1) Press CONF button (this automatically selects a new line and places the other party on hold) 2) Enter target telephone number 3) When the call connects, press CONF button again OR $(BACK key) to cancel conference and return back to original party. • Configuration Menu* The number of parties allowed in a conference call depends on the AltiServ system. In general, up to 6 parties are allowed. 1) Press * * 7, then ENTER button.
Appendix A Line Park During a call: 1) Press #51 or Line Park soft key (if configured) 2) Enter two-digit Line Park line. The LED for Line Park soft key will be lit up and turns off when the parked call is picked up, the caller hangs up, or the call is routed to voice mail. Mute While on a call with Speaker on: 1) Press SPKR/MUTE button. 2) To disengage mute, press SPKR/MUTE button again.
User Reference Transfer* During a call: 1) Press XSFR button, which places the call on hold 2) Dial the number you wish to transfer the call to 3) Hang up if the party answers the call. 4) If the party refuses the call, return to the original call by pressing$(BACK key). Voice Mail Phone is onhook 1) Press VM button 2) Enter voice mail password 3) Press VM button again or ENTER button. • The main LED light also blinks when a voice mail message is waiting.
Appendix A #35. . . . . . . . . . . . . . . . . . . . . . . . . . . . #69. . . . . . . . . . . . . . . . . . . . . . . . . . . . #77. . . . . . . . . . . . . . . . . . . . . . . . . . . . #88. . . . . . . . . . . . . . . . . . . . . . . . . . . . #99. . . . . . . . . . . . . . . . . . . . . . . . . . . . #93 . . . . . . . . . . . . . . . . . . . . . . . Answering Calls #29 . . . . . . . . . . . . . . . . . . . . . . . #30. . . . . . . . . . . . . . . . . . . . . . . . . . . . XSFR button #31 . . .
User Reference 46 Alti-IP 600 Manual
Glossary A Alti-IP 600H/600PH - AltiGen’s H.323-compliant, business telephone that provides voice communication over an IP network. ASCII - American Standard Code for Information Interchange. B Boot - to cause the computer to start executing instructions. BPS - Bits Per Second. The number of bits transmitted per second. C configure - to determine and assign the equipment cabinet or chassis contents and location of each card, as well as software parameters.
E extension number - an arbitrary number of two to five digits that matches a station to a particular user. F Firewall - a set of related programs, located at a network gateway server, that protects the resources of a network from users of other networks. FLASH - a sudden brief signal. Activated by depressing the flash key on the telephone pad if one has been configured, or by a quick press and release of the receiver button (switch hook). FXS - Foreign Exchange Subscriber.
K keyboard - system interface for communication. A group of numeric keys, alphabetic keys, or function keys used for entering information into a terminal and into the system. Usually patterned after the QWERTY keyboard layout. This term is derived from the sequence of the first six keys in the first row of alphabetic keys. L Local address - an address used in a peripheral node or station in place of a network address and transformed to or from a network address for delivery purposes.
One Number Access - a feature of AltiWare that allows users to create a list of phone numbers that the system can use to track users and connect them with an incoming call if they are not at their extension desk. onhook - the term used to describe a telephone in the idle state or with the receiver still resting in the base. P physical extension - is associated with a physical port and device.
subnet mask - the method used for splitting IP networks into a series of subgroups, or subnets. The mask is a binary pattern that is matched up with the IP address to turn part of the host ID address field into a field for subnets. System Speed Dialing - this feature allows the user to access a system wide directory of commonly called numbers that have been “condensed” into a two- or three-digit code on the telephone dial pad. T TCP/IP - Transmission Control Protocol/Internet Protocol.
workgroup pilot number - an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members. When the pilot number is dialed, the call is distributed to the workgroup members.
Index Index A activating IP extension 13 active logon while another handset is already logged on 17 activity display 29 additional features 35 address AltiGen Communications, Inc. ii AltiAdmin setup 12 AltiAdmin configuration requirements 5 AltiAdmin setup 7 AltiGen Communications phone numbers ii AltiGen Communications, Inc.
Index headset 32 headset port support HOLD button 3 29 I overview Alti-IP 600 overview 1 P ICMP 35 ICOM button 3 installation 7 IP extension activation 13 IP phone copy from 11 IP settings configuration 24 phone functions 31 standard 34 phone setting soft keys 18 phone settings 21 plug and play 6 setup 12 power 36 K keypad features 35 known limitations 41 L LAN 35 LCD 2, 35 LCD messages 39 LED 35 Line Park 33 local address 22 R rebooting 18 REDIAL button 3 RELEASE button 3 remote installation DSL
Index U UDP 35 updating phone firmware 25 using DSL 15 V verifying phone startup process 17 version information 22 VM button 3 volume 3 W warranty v how to get service v workgroup status display 28 X XSFR button 3 Alti-IP 600 Manual 55
