IP 705 Phone™ User Manual 01/2007 4290-0014-5.
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc.
Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 CHAPTER 1 The IP 705 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Hardware Items in the Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Supported Telephony Features . . . .
Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 CHAPTER 4 User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 The LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Basic Phone Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Specifications . . . . . . . . . . . . .
NOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
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Warranty What The Warranty Covers AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product.
How to Obtain Service End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service: 1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA number.
About This Manual This manual describes how to get the Alti-IP 705 phone up and running on a voice over IP (VoIP) network. It provides information about how to set up, connect cables to, and configure an IP 705 phone. It also provides information on how to configure the network and IP settings. How to use the phone is described in Chapter 4. Related Documentation • IP 705 Quick Reference Card covers basic end user phone features, configuration from the IP phone, and AltiServ feature codes.
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CHAPTER 1 The IP 705 Phone The AltiGen IP 705 phone is a business telephone that provides voice communication over an IP network. The IP 705 provides functionality similar to traditional business phones, including automatic redial, on-hook dialing, hands-free operation, 5 programmable keys, LCD display and headset port support. The main components of the phone are illustrated in the figures below and described in the table that follows each figure. 1 2 3 4 5 - 14 17 16 15 Figure 1.
4 1 LCD Screen Displays features such as time, extension number, caller ID, call waiting, line/call status and call duration. Displays the phone’s menu. 2 Programmable Keys* 1-5 5 programmable keys can be configured by the system administrator in AltiWare Administrator as a Busy Lamp Field (BLF) key, an AltiServ Feature Code key, an Admin Defined # key, an EXT Speed Dial key, a Line Park key, a Call Record key, a User Defined # key, or a Headset key.
The IP 705 Phone 13 Flash* For system feature codes that need a flash to complete. 14 Transfer* Transfers a call. 15 Volume Adjusts volume of ringer, speaker, handset and headset. 16 Dial Pad Functions like a dial pad on a traditional telephone and is also used for inputting some settings that are accessed through the phone’s menu. 17 Menu Displays the phone’s menu in the LCD screen.
1 2 3 4 5 Figure 2.
The IP 705 Phone 1 2 Figure 3.
1 2 Figure 4.
The IP 705 Phone Supported Telephony Features The IP 705 provides a broad range of call handling and dialing features directly on the phone and through the AltiWare system. The following table lists the supported features, a brief description of each, and configuration and use notes where applicable. Feature Auto Answer Description When a call comes in, the IP phone will ring for a specified number of seconds, connect the call, and automatically answer through the speaker or headset.
Busy Lamp Field (BLF) Associates a programmable key with an extension that can be automatically dialed when selected; the key’s light indicates that the extension is busy and blinks when ringing. • Must be configured by the system administrator. • The BLF feature can be assigned only to internal extension numbers, not outside numbers. • The feature is not available in BASIC mode. The BLF ring tone is played only when the phone is in idle state.
The IP 705 Phone Conference button Initiates a conference and adds in other parties one at a time. • Single Call Waiting, Multiple Call Waiting or Live Call Waiting must be enabled for the extension by the system administrator or in AltiView/ AltiAgent in order to add incoming calls to a conference. • The user who initiates the conference call can select another conference member’s call and drop it from the conference by disconnecting the call.
Line Park A parked call line appearance can be assigned as a programmable Line Park key by the administrator. When connected to a caller, the call can be parked by pressing the Line Park key. If a call is parked at a Line Park line, the button’s light is on. The call can be picked up by pressing the Line Park key. • When configured by the administrator, the IP phone can play an audible beep or one of several different ring tones when a call is parked.
The IP 705 Phone Transfer button Transfers an active call to another number. • This button cannot be used to Voice Mail button Enables access to voice messages. • The VM count that appears in the “flash” after being used to transfer a call. To reconnect to a call after using the Transfer button, use the button or the Flash button. LCD reflects new messages (previously heard messages are not included).
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CHAPTER 2 Setting Up the IP 705 Phone To set up the IP 705 phone, follow these instructions: 1. Gather network settings information (this information is needed to configure the IP 705): • AltiWare server IP address • IP 705 phone’s IP address This address is needed if your company does not use Dynamic Host Configuration Protocol (DHCP), which automatically assigns IP addresses to devices when they are connected to the network. The phone’s IP address can be obtained from your system administrator. 2.
4. Configure the AltiWare IP settings (see “Configuring IP Settings” on page 22 for information about IP settings): a. Menu > SYSTEM >Enter. b. Select AW SERVER, and press Enter. c. Enter the AltiWare server address, using the * key to input periods, and press Enter. 5. Activate the IP 705 extension from the IP phone: a. With the handset onhook, press #27, then the Enter button. b. Enter the extension number and password when prompted. c.
Setting Up the IP 705 Phone —LOADING FW... —LOADING NOW. —Boot Done —INITIALIZING —Version xxxx.xxxx.xxxx To Use IP 705 in Power over Ethernet Mode 1. Unplug the power cord. 2. Remove the screw on the PoE Module cover, and remove the cover. 3. Plug in the PoE Module as illustrated below. The side with four pins in the center faces the right side. Left Right 4. Put the PoE module cover back, and tighten the screw. 5. Move the DC/PoE switch to the PoE position. 6.
Miscellaneous Operation Notes • Logging in and out—When using #26 and #27 to log out / log in, the IP 705 must be onhook. Pressing the Speaker button and then using #26 or #27 will not work. • BASIC mode—If the IP 705 phone fails to register with AltiWare during startup, the phone operates in Basic mode. When in Basic mode, the IP phone’s LCD display shows (BASIC) IDLE. No AltiWare switching features are available in this operating mode.
CHAPTER 3 Configuring the IP 705 Phone Phone, system, and network settings can be configured through the IP phone’s menu. The phone can also be registered through this menu, if necessary. • To get to the menu, press the Menu button. • / buttons scroll the menus and settings in the LCD screen. • button selects a menu item or a setting. • The Enter button also selects a menu item or a setting. • button returns to the previous menu. • Press the Release button to exit the menu.
Ring Tone Phone Setting > Ring Tones Sets the desired ring tone. Ring Download Phone Setting > Ring Download Downloads ring tones from the server. Auto Answer Phone Setting > Auto Answer Sets whether to enable automatic answering. Auto Answer Ring Phone Setting > Auto Ans Ring Sets how many seconds the phone should ring before it is automatically answered. Appears on menu when Auto Answer is set to Yes.
Configuring the IP 705 Phone Emergency Number System > Emergency Num Sets the IP phone’s emergency number. For the U.S., the emergency number is 911. Emergency Gateway System > Emergency GW Sets the IP phone’s emergency gateway IP address Version Information System > Version Info [Read only] Displays the version number of the IP phone.
Registration from the Phone’s Menu Under normal circumstances, the IP 705 phone registers itself automatically. However, if registration failed for some reason (for example, the server was not available), registration can be started again from the IP 705 phone’s menu: 1. Press the Menu button. 2. Scroll to REGISTER. 3. Press the Enter button. Configuring IP Settings An IP address is a unique logical address that identifies each host computer on a TCP/IP network.
Configuring the IP 705 Phone 1. Press the Menu button. 2. Use to select System, then press the Enter button. 3. Scroll to TFTP Server, and press Enter. 4. Use the keys on the dial pad to enter the new TFTP server address, using the * key to enter periods, then press Enter. Updating Phone Firmware To update the phone firmware directly from the IP 705 phone, follow these steps: 1. Press the Menu button. 2. Use the button to scroll to System, then press the Enter button. 3.
Configuring NAT Note: This section is only for an IP 705 phone that is using an H.323 version of AltiGen phone firmware. NAT (Network Address Translation) is the translation of an IP address used within one network to a different IP address known within another network. One network is designated as the inside network, the other is the outside. The IP 705 can be enabled to support H.323 behind NAT. The IP 705 will be able to work behind a regular NAT router without any special implementation for H.323.
Configuring the IP 705 Phone 3. Select YES and press Enter. 4. Reboot the phone by pressing * * 3 and the Enter button. Note: Custom ring tones are not supported. Distinctive Ringing Support If the Distinctive Ring options are enabled by the system administrator, you may have three different ring cadences that distinguish the types of calls: • Internal call = 1 ring • External call = 2 rings • Operator call = 3 rings Workgroup Status Display The AltiGen IP phone can be enabled to display workgroup status.
When a call rings the agent or the when the agent is making an outgoing call, the second line of the LCD is changed to Caller ID or dialed digits display, and the first line stays the same. However, when more than one call is outstanding, the first line shows the Call n/n display. If the agent is a member of multiple workgroups, you can use / to view the queue status of all workgroups the agent belongs to.
CHAPTER 4 User Guide The LCD Screen In normal operating mode, the phone’s LCD screen displays the time and the extension number on the first line: 12:00 PM x555 MISSED xx DND Other messages you may see: MISSED xx - Number of calls missed. xxVM - Indicates the number of new voice messages. Appears in place of the extension number when there are voice messages. If an activity code has been set on the phone, that code is displayed in place of the extension number or voice mail count.
• DND - do not disturb • FWD - forwarding The area is blank if the agent is in any other state. When a call rings the agent or when the agent is making an outgoing call, the second line of the LCD is changed to Caller ID or dialed digits display, and the first line stays the same. However, when more than one call is outstanding, the first line shows the Call n/n display.
User Guide Conference* To initiate a conference during a call: 1) Press the Conference button (this automatically selects a new line and places the other party on hold). 2) Enter the target telephone number. 3) When the call connects, press the Conference button again OR the button to cancel the conference and return to the original party. The number of parties allowed in a conference call depends on the AltiServ system. In general, up to 6 parties are allowed.
Handset/ Headset/ Speaker To switch between handset, headset and speaker, the user can go offhook, or press the appropriate programmable key if it is configured for headset or press the Speaker button. Hold* During a call: 1) Press the Hold button to put the current call on hold and make a new call. To retrieve a single call on hold: 1) Press the Hold button. To retrieve multiple calls on hold: 1) Use / to select a hold call to be retrieved. 2) Press the Enter button.
User Guide Restore Default Settings 1) Press the Menu button. Ring Tones 1) Press the Menu button. 2) Press * * 2, then the Enter button. 2) Select PHONE SETTING, and scroll to RING TONES. 3) Select a ring tone and press the Enter button.
Volume To adjust volume on handset/speakerphone/headset: 1) Depending on which volume you want to adjust, take the phone offhook by lifting the handset, pressing the Speaker button, or pressing the Headset button. 2) Press the Volume button. The device name and volume level appear in the LCD. 3) Press the left side of the Volume button to decrease the volume; press the right side to increase the volume. To adjust ringer volume: 1) Leave the phone onhook.
User Guide #27. . . . . . . . . . . . . . . . . . . . . . . . . . . . #32 . . . . . . . . . . . . . . . . . Flash button #32 . . . . . . . #33. . . . . . . . . . . . . . . . . . . . . . . . . . . . #36. . . . . . . . . . . . . . . . . . . . . . . . . . . . #37. . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Features #22. . . . . . . . . . . . . . . . . . . . . . . . . . . . #25. . . . . . . . . . . . . . . . . . . . . . . . . . . . #38. . . . . . . . . . . . . . . . . . .
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Appendix A Specifications Network Protocols • H.323, SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, Call Control Protocols • H.323, SIP Audio Standards • Codec: ITU G.711 (PCM), two low bit rate (G.723.1 and G.729A ICMP, Telnet / G.729AB) • Acoustic Echo cancellation supporting high-quality speakerphone Keypad Features & Handset • 12 standard dialing keys: 0-9, *, # • 11 Feature keys: Redial, Call Log, Hang-up/Release, Hold, Mute, Flash, Transfer, Conference, Speaker, Voicemail, Volume control.
Troubleshooting Headset • Headset RJ-9 port Important: Contact AltiGen for the most current list of certified headsets. The pin outlet for headset support is: Pin 1 (Tx-), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx+) Note: If using Plantronics H91N or H101N headsets, a separate Plantronics cable should be used and must be ordered separately (part # 27190-01) in order to plug in these headsets to the headset port. Dimensions • (HxWxD) 8.23 x 8.74 x 1.65 in (209 x 222 x 42 mm) Power • External power, 5VDC, 1.
Appendix A IP phone registered then goes back to Basic mode • Check network connectivity by pinging from AltiServ to the IP phone. • Check if IP Phone Service is running. • Check if there is a duplicate IP address by unplugging the Ethernet cable on the IP phone, then pinging the IP 705 phone’s IP address. • Ask the system administrator to check the extension’s IP address in AltiWare Administrator to find out if another user is trying to log in using the same extension number.
LCD Messages Register failed • Check to make sure the extension number and extension password are set up properly and that the system administrator enabled the IP extension. • System administrator should make sure the IP Phone Service is started in AltiWare. • If an analog phone or other IP phone is already logged on to the same extension, rebooting the IP 705 will not register the phone successfully. You must press #27 on the IP phone to actively log on to AltiServ.
Appendix A IP Phone Running Messages The following messages may be displayed in the LCD when running the IP 705: Message AW UNREACHABLE! Definition Failed to connect to the AltiGen phone server. The user is trying to register the IP phone with an invalid IP phone’s IP address or the AltiGen Phone Server's IP address is invalid. Or, the network connection is lost in offhook or connect state. Refer to “AltiWare is unreachable” section of “Troubleshooting” on page 36.
LCD Messages REGISTERING... User entered #27 to manually register the IP extension. REMOVE OLD EXT. When #27 is entered, the extension/password configuration in the IP phone is removed. WRONG PASSWORD! Registration failed because of invalid extension password. IP Phone Boot Messages The following messages may be displayed in the LCD when booting the IP 705: Message Definition Boot Done The phone successfully booted. CHECK FW Checking firmware. CHECK MEMORY Checking memory.
Glossary A ASCII - American Standard Code for Information Interchange. B Boot - to cause the computer to start executing instructions. BPS - Bits Per Second. The number of bits transmitted per second. C configure - to determine and assign the equipment cabinet or chassis contents and location of each card, as well as software parameters.
E extension number - an arbitrary number of two to five digits that matches a station to a particular user. F Firewall - a set of related programs, located at a network gateway server, that protects the resources of a network from users of other networks. FLASH - a sudden brief signal. Activated by pressing the Flash button, or by a quick press and release of the receiver button (switch hook). FXS - Foreign Exchange Subscriber.
Glossary L Local address - an address used in a peripheral node or station in place of a network address and transformed to or from a network address for delivery purposes. Logoff - the procedure by which a user disconnects from a program or session. Logon - the procedure by which a user begins a program or terminal session and gains access to the AltiServ or Quantum system. M MHz - Megahertz. ms - millisecond.
P physical extension - is associated with a physical port and device. An extension is created, by default, as a physical extension (as opposed to a virtual or workgroup extension) unless there are no more physical ports available. ping (Packet InterNet Groper) - a program used to test whether a particular network destination on the Internet is online by repeatedly bouncing a signal off a specified address. port - a communication channel through which a client process communicates with a protected subsystem.
Glossary T TCP/IP - Transmission Control Protocol/Internet Protocol. A full set of protocols used on the Internet. TDM - Time Division Multiplexing. TFTP (Trivial File Transfer Protocol) - a version of the TCP/IP FTP protocol that has no directory or password capability. transfer - this feature redirects a call to another extension, the AltiGen Voice Mail System, or operator.
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Index Index E A activating IP phone extension AltiWare Server, setting IP address 20 assigning a local IP address 22 a TFTP server 22 NAT 24 audio standards 35 auto answer 9 device 9 ring 9 16 F features, list of 9 firmware, upgrading Flash button 5 C call control protocols 35 Call Log button 4, 10 Call Record button, using 10 call record, configuring 10 Conference button, using 11 configuring from IP phone menu 19 IP settings 22 NAT 24 D DHCP, enabling/disabling 21 dial pad 5 dialing IP number 33 di
Index K R keys, feature 35 Redial button 12 registering IP phone 22 Release button 4, 12 ring tones, setting 12, 24 L LAN ports 35 LCD messages, explained 38, 39, 40 LCD screen 4, 27, 35 LED, in buttons 35 line park, configuring 12 local address, setting 21 logon, to extension in use 17 M Menu button 5 message waiting light 4 Mute button 12 N NAT address, setting 21 assigning 24 configuring 24 enabling/disabling 21 navigation buttons 4 network mask, setting 21 protocols 35 settings, configuring from
