IP 720 Phone™ User Manual 7/2009 4290-0017
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc.
Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 CHAPTER 1 The IP 720 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Hardware Items in the Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Supported Telephony Features . . . .
CHAPTER 4 User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 The LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Basic Phone Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting . . . . . . . . . .
NOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
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Warranty What The Warranty Covers AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product.
How to Obtain Service End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service: 1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA number.
About This Manual This manual describes how to get the Alti-IP 720 phone up and running on a voice over IP (VoIP) network. It provides information about how to set up, connect cables to, and configure an IP 720 phone. It also provides information on how to configure the network and IP settings. How to use the phone is described in Chapter 4. Related Documentation • IP 720 Quick Reference Card covers basic end user phone features, configuration from the IP phone, and AltiServ feature codes.
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CHAPTER 1 The IP 720 Phone TheAltiGen IP 720 phone is a business telephone that provides voice communication over an IP network. The IP 720 provides built-in power-over-Ethernet support and functionality similar to traditional business phones, including automatic redial, on-hook dialing, hands-free operation, 15 programmable keys, LCD display, and headset port support for the Plantronics wireless headset.
4 1 LCD Screen Displays features such as date, time, phone number, caller ID, call waiting, line/call status and call time. 2 Message Waiting Indicator Light* Blinks when a message is waiting or a call is coming in. 3 Programmable Keys* 1-15 15 programmable keys can be configured by the system administrator in MaxAdministrator as a Busy Lamp Field (BLF) key, an AltiServ Feature Code key, an Admin Defined # key, a Line Park key, a Call Record key, a Workgroup Status key, or a User Defined # key.
14 Navigation buttons / buttons let you scroll through text on the LCD screen. button selects a menu item or setting. button returns to previous configuration menu or deletes the last digit input. 15 Enter Confirms selections made in the LCD, including settings. 16 Release Releases a call, exits from the menu, releases phone from an active state. 17 Redial* Redials up to last 16 calls and up to 32 digits.
9 1 2 8 7 3 4 5 6 Figure 2.
Hardware Items in the Package The following hardware items are included in this package: • IP 720 set and stand • Handset • Handset cord • Power cord • Network cable • 3.5 mm to USB cable You can purchase separately: • A wall mount bracket • AC/DC power adapter Supported Telephony Features The IP 720 provides a broad range of call handling and dialing features directly on the phone and through the MAX Communication Server system.
Auto Answer Ring When Auto Answer is set to Yes, specifies how many seconds the IP phone should ring before the call is automatically answered (1-20 seconds). Auto Answer Dev [device] When Auto Answer is set to Yes, specifies whether the call should be automatically answered through the speaker or headset. Busy Lamp Field (BLF) Associates a programmable key with an extension that can be automatically dialed when selected; the key’s light indicates that the extension is busy and blinks when ringing.
Call Record Allows a programmable key to be used for ondemand recording. • Must be enabled by the system administrator. • User presses the key to start recording, presses the key again to stop recording. There is no pause function. When the call is recording, the light is on. • Recorded conversations can then be played back through voice mail or accessed at a centralized location. Conference button Initiates a conference and adds in other parties one at a time.
Headset button When pressed, the user will be able to activate the RJ-9 headset port. • This button is used as a hook switch for headset ports. • The button is used as a headset-inuse indicator when a Plantronics wireless PSB port is connected. The headset on-hook and off-hook is controlled by the Plantronics headset module. Hold button Places an active call on hold.
Redial button Redials a selected number from the last16 numbers dialed. • Pressing Enter dials the number displayed. • Redials up to 32 digits. • When a new call comes in, the phone will exit this menu and go to ring state. If in this menu for longer than 20 seconds without any input, the phone exits this menu. Release button Releases a call from the connected state. Deletes characters entered on the LCD. While onhook, releases phone from an active state. Ring Tones Select from one of 14 ring tones.
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CHAPTER 2 Setting Up the IP 720 Phone To set up the IP 720 phone, follow these instructions: 1. Gather network settings information (this information is needed to configure the IP 720): • MAX Communication Server (MAXCS) IP address • IP 720 phone’s IP address This address is needed if your company does not use Dynamic Host Configuration Protocol (DHCP), which automatically assigns IP addresses to devices when they are connected to the network.
—CHECK MEMORY (RAM checking state) —CHECK FW (Firmware checking state) —INIT NETWORK —LOADING FW... —LOADING NOW. —Boot Done —INITIALIZING 4. Configure startup network settings. (To display the phone’s menu, as required below, press the Menu button on the phone. Use the / buttons to scroll through the menus and settings in the LCD screen. Press the Enter button to select a menu item or a setting.) If you are using DHCP, ensure that DHCP is enabled on the IP 720 phone: Menu > NETWORK > ENABLE DHCP > Yes.
c. The phone will attempt to register, as shown in the LCD screen: REGISTERING... If the phone successfully passes through these stages, the phone shows the date, time, and extension in the LCD screen and is now in normal operating mode. 01/12 04:16PM x300 If it doesn’t pass through these stages successfully, refer to “Troubleshooting” on page 34. Miscellaneous Operation Notes • Logging in and out—When using #26 and #27 to log out / log in, the IP 720 must be onhook.
• Rebooting the phone—To reboot the IP 720 phone, press * * 3, then press the Enter button.
CHAPTER 3 Configuring the IP 720 Phone Phone, system, and network settings can be configured through the IP phone’s menu. The phone can also be registered through this menu, if necessary. • To get to the menu, press the Menu button. • / buttons scroll the menus and settings in the LCD screen. • button selects a menu item or a setting. • The Enter button also selects a menu item or a setting. • button returns to the previous menu. • Press the Release button to exit the menu.
Ring Tone Phone Setting > Ring Tones Sets the desired ring tone. Auto Answer Phone Setting > Auto Answer Sets whether to enable automatic answering. Auto Answer Ring Phone Setting > Auto Ans Ring Sets how many seconds the phone should ring before it is automatically answered. Appears on menu when Auto Answer is set to Yes. Auto Answer Device Phone Setting > Auto Ans Dev Sets whether speaker or headset is the automatic answering device. Appears on menu when Auto Answer is set to Yes.
Emergency Gateway System > Emergency GW Sets the IP phone’s emergency gateway IP address Enable SIP Registration System > Enable SIP Registration Enables SIP registration to the emergency gateway Version Information System > Version Info [Read only] Displays the version number of the IP phone.
Configuring IP Settings An IP address is a unique logical address that identifies each host computer on a TCP/IP network. An IP address is a 32-bit number expressed as four decimal numbers from 0 to 255, separated by periods. Use these guidelines when manually configuring the IP settings: • Ensure the default gateway IP address is on the same subnet as the host IP address. Check with your system administrator. • When inputting IP addresses into the IP 720, use the * key to enter periods. For example, 209.
1. Press the Menu button. 2. Use the button to scroll to System, then press the Enter button. 3. Scroll to TFTP Server, then press Enter. 4. Enter the TFTP server address, using the * key to input periods. 5. The IP 720 will download the firmware from the TFTP server on the next reboot. 6. Reboot by unplugging and replugging the power cable OR by pressing * * 3 and the Enter button. 7. Once the IP phone is rebooted, all LED lights come on for a brief time. 8.
Distinctive Ringing Support If the Distinctive Ring options are enabled by the system administrator, you may have three different ring cadences that distinguish the types of calls: • Internal call = 1 ring • External call = 2 rings • Operator call = 3 rings Workgroup Status Display A programmable key can be configured in MaxAdministrator to display workgroup status when the key is pressed.
Greetings are affiliated with activity codes. The user can choose, for example, the “meeting” greeting or the “business travel” greeting. See “Activity Button,” below. Activity Button The IP 720 phone’s Activity button lets users select an activity code that corresponds to their activity status (for example, at a meeting or in training). The selected code appears in the upper right of the LCD screen.
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CHAPTER 4 User Guide The LCD Screen In normal operating mode, the phone’s LCD screen displays the date, time, and extension number on the first line: 01/12 04:16PM DND MISSED xx x555 3VM If an activity code has been set on the phone, that code is displayed in place of the extension number. Examples of activity codes are MEETING, AWAY, TRAVEL. Other messages you may see: DND or FWD - The extension has Do Not Disturb on or is set to forward all calls. MISSED xx - Number of calls missed.
TH - Number of calls in queue whose queue time is greater than the service level threshold. SL - Service level in percentage. Not Ready - Agent is not ready to receive workgroup calls. Basic Phone Operation * Indicates a normal operating mode phone feature, which is available only after registering the IP 720 with the phone server and logging in as an extension. FUNCTION KEY SEQUENCE Activity 1) Press the Activity button.
Conference* To initiate a conference during a call: 1) Press the Conference button (this automatically selects a new line and places the other party on hold). 2) Enter the target telephone number. 3) When the call connects, press the Conference button again OR the button to cancel the conference and return to the original party. The number of parties allowed in a conference call depends on the AltiServ system. In general, up to 6 parties are allowed.
Greeting* Press the Greeting button to quickly access voice mail greetings. Handset/ Headset/ Speaker To switch between handset, headset and speaker, the user can go offhook, press the Speaker button, or press the Headset button. Hold* During a call: 1) Press the Hold button to put the current call on hold and make a new call. To retrieve a single call on hold: 1) Press the Hold button. To retrieve multiple calls on hold: 1) Use / to select a hold call to be retrieved. 2) Press the Enter button.
Programmable Key* • N/A • BLF • Feature Code • Admin Defined # 1) Press the appropriate key (keys 1-15) to initiate one of the following functions pre-assigned by the system administrator: Busy Lamp Field, AltiServ Feature Code, Admin Defined #, Line Park, Call Record, Workgroup Status, User Defined #. To configure a programmable key with User Defined # enabled: a. Press the Menu button, select PHONE SETTING, and press the Enter button. • Line Park b. Scroll to PROGRAM KEYS and press Enter.
Speed Dial* 1) Press the Speed Dial button to see a list of phone numbers configured by the system administrator. 2) Use / to scroll to the desired entry. 3) Press the Enter button to dial the number. Transfer* During a call: 1) Press the Transfer button, which places the call on hold. 2) Dial the number you want to transfer the call to. 3) Hang up if the party answers the call, or press Transfer again to complete transferring.
Making Calls #34. . . . . . . . . . . . . . . . . . . . . . . . . . . . #35. . . . . . . . . . . . . . . . . . . . . . . . . . . . #69. . . . . . . . . . . . . . . . . . . . . . . . . . . . #77. . . . . . . . . . . . . . . . . . . . . . . . . . . . #88. . . . . . . . . . . . . . . . . . . . . . . . . . . . #99. . . . . . . . . . . . . . . . . . . . . . . . . . . . #93 . . . . . . . . . . . . . . . . . . . . . . . Answering Calls #29 . . . . . . . . . . . . . . . . . . . . . . . #30. . . . . . . .
Dialing an IP Number Directly from the IP 720 To dial an IP number directly from the IP 720 phone set, enter the IP address, using the * key to enter periods and followed by the # key. Note: This works only when the IP 720 is operating in Basic mode. If the IP 720 is configured for a public IP address, you can call other public IP address devices. If the IP 720 is configured for a private IP address, you can call other private IP address devices that you can “see” or that are on your subnet.
Appendix A Specifications Network Protocols • SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, ICMP, Call Control Protocols • SIP Audio Standards • Codec: ITU G.711 (PCM), two low bit rate (G.723.1 and G.729A Telnet / G.
Troubleshooting Headset • Headset RJ-9 port Important: Contact AltiGen for the most current list of certified headsets. The pin outlet for headset support is: Pin 1 (Tx-), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx+) Note: If using Plantronics H91N or H101N headsets, a separate Plantronics cable should be used and must be ordered separately (part # 27190-01) in order to plug in these headsets to the headset port. Dimensions • (HxWxD) 8.74 x 9.72 x 1.
Appendix A Image update failed. If setting Boot Download to Yes, after the phone reboots and if the setting still says Yes, the boot failed. • Check the IP 720 phone’s IP address, network, default gateway settings. • Check the network connection. • Check the TFTP server IP address and make sure the TFTP server is running. • PING from the TFTP server to the IP 720. IP phone registered then goes back to Basic mode • Check network connectivity by pinging from AltiServ to the IP phone.
Troubleshooting Register failed • Check to make sure the extension number and extension password are set up properly and that the IP extension is enabled. • Check to make sure the IP Phone Service is started in MAXCS. • If IP phone is associated with a physical phone (with the same extension number), use #27 to activate the IP phone to normal operating mode.
Appendix A LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing the IP 720 phone’s menu: Message Explanation conf timeout! After 2 minutes inside the configuration menu, if no action is taken, the LCD will show this message and then quit the menu. conf exception! During configuration, an unknown exception occurred. Saved! The changed configuration was saved into memory.
Troubleshooting IP Phone Running Messages The following messages may be displayed in the LCD when running the IP 720: Message AW UNREACHABLE! Definition Failed to connect to the AltiGen phone server. The user is trying to register the IP phone with an invalid IP phone’s IP address or the AltiGen Phone Server's IP address is invalid. Or, the network connection is lost in offhook or connect state. Refer to “AW is unreachable” section of “Troubleshooting” on page 34.
Appendix A REGISTERING! User entered #27 to manually register the IP extension. REMOVE OLD EXT. When #27 is entered, the extension/password configuration in the IP phone is removed. WRONG PASSWORD! Registration failed because of invalid extension password. IP Phone Boot Messages The following messages may be displayed in the LCD when booting the IP 720: Message Definition Boot Done The phone successfully booted. CHECK FW Checking firmware. CHECK MEMORY Checking memory.
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Glossary A ASCII - American Standard Code for Information Interchange. B Boot - to cause the computer to start executing instructions. BPS - Bits Per Second. The number of bits transmitted per second. C configure - to determine and assign the equipment cabinet or chassis contents and location of each card, as well as software parameters.
E extension number - an arbitrary number of two to five digits that matches a station to a particular user. F Firewall - a set of related programs, located at a network gateway server, that protects the resources of a network from users of other networks. FLASH - a sudden brief signal. Activated by pressing the Flash button, or by a quick press and release of the receiver button (switch hook). FXS - Foreign Exchange Subscriber.
Glossary L Local address - an address used in a peripheral node or station in place of a network address and transformed to or from a network address for delivery purposes. Logoff - the procedure by which a user disconnects from a program or session. Logon - the procedure by which a user begins a program or terminal session and gains access to the AltiServ or Quantum system. M MHz - Megahertz. ms - millisecond.
P physical extension - is associated with a physical port and device. An extension is created, by default, as a physical extension (as opposed to a virtual or workgroup extension) unless there are no more physical ports available. ping (Packet InterNet Groper) - a program used to test whether a particular network destination on the Internet is online by repeatedly bouncing a signal off a specified address. port - a communication channel through which a client process communicates with a protected subsystem.
Glossary T TCP/IP - Transmission Control Protocol/Internet Protocol. A full set of protocols used on the Internet. TDM - Time Division Multiplexing. TFTP (Trivial File Transfer Protocol) - a version of the TCP/IP FTP protocol that has no directory or password capability. transfer - this feature redirects a call to another extension, the AltiGen Voice Mail System, or operator.
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Index extension activating IP phone 14 number, setting 17 password, setting 17 A activating IP phone extension 14 Activity button 7, 23 assigning a local IP address 20 a TFTP server 20 audio standards 33 auto answer 7 device 8 ring 8 F features, list of 25 firmware, updating 20 firmware, upgrading 18 Flash button 5 G gateway, setting IP address 19 Greeting button 9 B H BLF, configuring 8 Boot Download 18 Busy Lamp Field, configuring hardware components 7 headset port support 34 Headset button, using
LCD messages, explained 37, 38, 39 LCD screen 4, 25, 33 LED, in buttons 33 line park, configuring 10 local address, setting 19 M MAX Communication Server, setting IP address 18 memory, IP 720 phone 33 Menu button 4 Message Waiting light 4 Mute button 10 N navigation buttons 5 network mask, setting 19 protocols 33 settings, configuring from phone 19 P password, setting extension 17 periods, inputting in LCD 20 phone operation 26 power, IP 720 phone 34 R Redial button 11 registering IP phone 19 Release bu
