- AltiWare ACM 5.1 Administration Manual Altigen Communications

Chapter 22: Workgroup Configuration
AltiWare ACM 5.1 Administration Manual 279
Figure 3. Workgroup Configuration, Group Member tab
To add extension(s) to a workgroup:
1. Select the workgroup in the Group List.
2. On the Group Member tab, click the extension number(s) in the Not Member list.
Use Shift+click and Ctrl+click to select several extensions.
3. Click the Add button betweeen the columns to move them to the Member list.
Note: If the workgroup pilot extension is configured to Ring All Available Members,
the maximum number of members is 20. See “Setting Call Handling Options”
on page 291 for details.
By default, a newly added member has the Skill Level set to 1.
4. To change the Skill Level designation for a member, double-click the member in the
Member List. The Skill Level dialog box opens. (Skill Levels are defined in “Setting
Up Skill Based Routing” on page 282.)