User guide

Chapter 7: Auto Attendant Configuration
MAXCS ACC 6.7.1 Administration Manual 89
4. Ask the studio to convert the WAV file(s) into the proper MAXCS format.
• If using Worldly Voices, this conversion is done for you.
• If you are using a studio other than Worldly Voices, use the Voice File Conversion
utility. This utility converts an audio file recorded at either 8KHz or 11.025KHz in
the WAV format to an MAXCS-playable audio file.
5. Once you receive the prompts in the MAXCS format, place them in the
C:\PostOffice\phrases\LangCustom directory on the gateway that is running
AltiServ.
Your prompts are now ready to use.