User guide

Chapter 15: Extension Configuration
186 MAXCS ACC 6.7.1 Administration Manual
• Caller Name
• DNIS Number
• DNIS Name
• IVR Data
• User Data
Note: For most phones, the number line can only display a number. If the Number Line
is set to Caller Name, DNIS Name, User Data or AA Data, the phone may
display “Unknown” on the number line.
Alti-IP 600 and IP 705 Phone Display Notes
For the Alti-IP 600 and IP 705, the Name Line displays caller information under the
following conditions:
• If Name Line is set to Caller Name, it will display caller name. If there is no name
information, the number will be displayed.
• If Name Line is set to Caller Number, it will display the caller number. If there is
no number information, “Unknown” will be displayed.
• If Name Line is set to DNIS Name, it will display DNIS name. If there is no name
information, the DNIS number will be displayed.
• If Name Line is set to DNIS Number, it will display the DNIS number. If there is
no number information, “Unknown” will be displayed.
Configuring Group Options for an Extension
In the Extension Configuration window, Group tab, you can see the groups to which an
extension is assigned, and you can change those assignments. Hunt groups are created
in the Huntgroup Configuration window (see
“Establishing Hunt Group Membership” on
page 238). Workgroups are created in the Workgroup Configuration window (see
“Establishing Workgroup Membership” on page 265). Group members are assigned in
those configuration windows, as well.
Once a group is established, use the Extension Configuration window, Group tab, to
configure hunt group and workgroup options for an individual agent extension, such as
how much wrap-up time to allow that individual agent after a workgroup call.
You can assign an extension to and remove an extension from a group in the Extension
Configuration window too. To assign an extension to a workgroup, the extension must
be designated as an Agent extension. This is done on the General tab of Extension
Configuration (check the Agent check box). A hunt group member does not have to be
designated as an Agent.
To configure group options for an individual extension,
1. Select the extension number from the Agent/Supervisor/Extension list in the
Extension Configuration window. The extension number and type appear in the title
bar of the window.
2. Click the Group tab. You see a list of groups the extension is a member of and a list
of groups the extension is not a member of. If the extension is an agent, both work
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groups and hunt groups are shown. If the extension is not an agent, only hunt
groups are shown.