User guide

Chapter 15: Extension Configuration
202 MAXCS ACC 6.7.1 Administration Manual
• It is available to physical extensions only when the Forward to Voice Mail option
is selected.
• It is not available when Forward to AA, Forward to Extension, or Forward to
Line Park is selected.
Configuring One Number Access
One Number Access (ONA) gives the caller an option to find the extension user when the
extension is ring no answer. Caller still has the option to leave a voice mail if the system
is unable to find the extension user.
Note: Options on the tab are disabled unless One Number Access has been enabled as
a No Answer option on the Answering tab of the Extension Configuration
window.
Figure 106. Enable One Number Access option on the Answering tab
Also, if the Enable Do Not Disturb option is selected in the Answering tab, the call is
forwarded to voice mail regardless of ONA settings.
To configure ONA, select the extension number from the Agent/Supervisor/
Extension list, then click the One Number Access tab.