User guide

Chapter 29: Tools and Applications
MAXCS ACC 6.7.1 Administration Manual 379
Figure 172. Work/Hunt Group Converter
Workgroups and hunt groups are listed on the left side of the window, member agents
and non-agents are listed on the right side.
The Work/Hunt Group Converter can be used to convert:
• Agent to Non-Agent—If an agent belongs to any workgroup, it cannot be convert-
ed to a non-agent. When an agent is converted to a non-agent, all workgroup-relat-
ed parameters will be cleared, including wrap-up time, inter-call delay, and outgoing
workgroup number.
To convert, select the agent (indicated by YES in the Agent field) and click the
Convert Agent button or double-click the agent.
• Non-Agent to Agent—To convert, select the non-agent (indicated by NO in the
Agent field) and click the Convert Agent button or double-click the non-agent.
Make sure you have enough agent licenses.
• Convert Workgroup to Hunt Group—When a workgroup is converted to a hunt
group, its members are not changed, but the following parameters are cleared,
including:
– voice recording setting
– queue time threshold
– queue overflow settings
– queue announcement
– agent announcement
– queue quit forward (returns to default value - to voice mail)
– call distribution (if previously configured to Ring First Available Member, Ring Next
Member or Ring All, the setting is not changed. If configured to any other settings,
the setting is configured to Ring First Available Member.)
To convert, select the workgroup (indicated in the Type field) and click the Convert
Group button or double-click the workgroup.
• Convert Hunt group to Workgroup—A hunt group cannot be converted if it con-
tains at least one non-agent. You must first change the extension from non-agent to
agent (by selecting the agent and clicking the Convert Agent button or by checking
the Agent check box in the Extension Configuration window before converting).
To convert, select the hunt group (indicated in the Type field) and click the Convert
Group button or double-click the hunt group.