User guide

Chapter 2: System Requirements and Installation
MAXCS ACC 6.7.1 Administration Manual 27
1. Insert the MAXCS CD into the appropriate drive.
2. Run SETUP.EXE from the MaxAdministrator folder.
3. Follow the instructions on the screen.
Uninstalling MAXCS
Be sure to stop all MAXCS-related services before MAXCS uninstallation. To do this, run
MaxAdministrator, log in, and select Services > Shutdown Switching from the menu.
In the event that the auxiliary services were not stopped, stop them one at a time using
the Start > Programs > Administrative Tools > Services applet.
Then go to Start > Programs > Control Panel > Add/Remove Programs, select
MAX Communication Server ACC 6.7, and then click Remove.
Troubleshooting (Error Messages)
Use this table for troubleshooting error messages encountered during software
installation.
Error Message Solution
MAXCS does not support Triton T1
Rev A2 or VoIP Rev A2 boards. Please
unplug these boards, then run setup
again.
Unplug Triton T1 Rev A2 or VoIP Rev A2 boards,
then run setup again.
Copy activation file failed.
Activation file (exctl) is not in the specified folder,
is missing, or is corrupted. Make sure you select
the correct file folder where the activation file is
located and try again. If problem persists, you
can manually copy the activation file to
c:\AltiServ\db directory (if AltiServ is installed on
the c: drive) and run the installation program
again.
An error occurred during the move
data process.
Make sure all AltiGen applications and services
are stopped/closed before installing MAXCS.
Setup cannot detect your system key.
You must plug your system key into
either a parallel or USB port for
upgrading to MAXCS.
Make sure your system key is fully inserted into
your parallel or USB port prior to installing
MAXCS. If error persists, reboot the system, then
run setup again.
Setup has not detected your system
key. If you proceed the installation
WITHOUT the system key, only 8
physical ports will be available for use
after the MAXCS installation.
Make sure your system key is fully inserted into
your parallel or USB port prior to installing
MAXCS.
Setup cannot append the MAXCS
path because your existing system
environment is too long. You must
manually append the MAXCS path to
your system environment path after
finishing the MAXCS installation but
before restarting your system.
Manually append c:\AltiServ\exe (if MAXCS is
installed on c: drive) to your system environment
path (through Control Panel > System >
Advanced tab > Environment Variables > System
Variables) after finishing the MAXCS installation
but before restarting your system.