User guide
Table Of Contents
- About This Manual
- Overview
- Technology Enhancements in Release 5.1
- SIP Implementation
- Multi-Site Enterprise Management - AltiEnterprise Manager
- Multi-Chassis Gateway Support (ACM only)
- Capacity Improvements
- Voice Processing New Features and Enhancements
- PBX New Features and Enhancements
- Call Center New Features and Enhancements
- Client Application New Features and Enhancements
- IP Phone New Features and Enhancements (IP600, IP710, IP705)
- Key System Features
- Technology Enhancements in Release 5.1
- Software Installation & License Registration
- Getting Around AltiWare Administrator 5.1
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Country-Relevant Settings
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- CT-Bus Configurations
- Voice Mail Configuration
- Auto Attendant Configuration
- Board Configuration
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Quantum Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Boards SIPSP and H323SP
- Configuring the MAX Board
- Configuring the Virtual MobileExt Board
- Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- H323 Tie Trunk Properties
- SIP Tie Trunk Properties
- SIP Trunk Properties
- Triton T1/E1 Trunk Properties
- Triton Analog Trunk GS/LS Properties
- Quantum Trunk Properties
- Incoming Call Routing
- Outgoing Call Blocking
- In Call Routing Configuration
- Out Call Routing Configuration
- Extension Configuration
- Setting Up IP Extensions
- AltiGen IP Phone Configuration
- Mobile Extension Configuration
- Hunt Group Configuration
- Paging Group Configuration
- Line Park Configuration
- Workgroup Configuration
- Managing and Using MeetMe Conference
- Network Configuration Guidelines for VoIP
- Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening AltiEnterprise Manager
- Setting VoIP Codec Profiles
- Assigning Codec Profiles to IP Addresses
- Defining IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
- Working with Servers in the VoIP Domain
- Managing VoIP Domain Users
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
- System Report Management
- Tools and Applications
- E1-R2 and E1 ISDN PRI Installations
- Required Service Parameters
- Network Ports
- Technical Support & Product Repair Services
- Troubleshooting
- Index
Private Network Configuration Example . . . . . . . . . . . . . . . . . . . . . . . . . 267
VPN Network Configuration Example . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
CHAPTER 21
Enterprise VoIP Network Management . . . . . . . . . . . . . . . . . . . . 273
Understanding VoIP Bandwidth Requirements . . . . . . . . . . . . . . . . . . . . . . .274
Opening AltiEnterprise Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .275
Changing the AltiEnterprise Manager Password . . . . . . . . . . . . . . . . . . . . 277
Setting VoIP Codec Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Assigning Codec Profiles to IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . 280
Defining IP Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Defining Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Configuring a Public or Intranet Pipe . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Configuring AltiServ Behind NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Defining the IP Dialing Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
The Multi-site VoIP Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Creating a Multi-site VoIP Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Declaring Additional Servers for the VoIP Domain . . . . . . . . . . . . . . . . . . 291
Working with Servers in the VoIP Domain . . . . . . . . . . . . . . . . . . . . . . . . . 292
Adding a Server to a VoIP Domain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Rejoining a Server to the VoIP Domain . . . . . . . . . . . . . . . . . . . . . . . . . 294
Managing VoIP Domain Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
The Scope of an Extension in the VoIP domain . . . . . . . . . . . . . . . . . . . . 296
Changing an Extension’s Scope from Local to Global . . . . . . . . . . . . . . . . 298
Changing an Extension’s Scope from Global to Local . . . . . . . . . . . . . . . . 299
Relocating a Global Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Configuring Global Least Cost Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
When Information May Be Out of Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
CHAPTER 22
System Report Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
System Summary Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
IP Cumulative Traffic Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Resetting Cumulative Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
CHAPTER 23
Tools and Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
AltiGen Board Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
CT-Bus Test Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
AltiGateway Configuration Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Backup and Restore Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Backing Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Scheduling Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Restoring Backed up Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
AltiWare Admin & Extension Security Checker . . . . . . . . . . . . . . . . . . . . . . 314
Checking Extension Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Start & Stop All AltiGen Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .317