User guide
Table Of Contents
- About This Manual
- Overview
- Technology Enhancements in Release 5.1
- SIP Implementation
- Multi-Site Enterprise Management - AltiEnterprise Manager
- Multi-Chassis Gateway Support (ACM only)
- Capacity Improvements
- Voice Processing New Features and Enhancements
- PBX New Features and Enhancements
- Call Center New Features and Enhancements
- Client Application New Features and Enhancements
- IP Phone New Features and Enhancements (IP600, IP710, IP705)
- Key System Features
- Technology Enhancements in Release 5.1
- Software Installation & License Registration
- Getting Around AltiWare Administrator 5.1
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Country-Relevant Settings
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- CT-Bus Configurations
- Voice Mail Configuration
- Auto Attendant Configuration
- Board Configuration
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Quantum Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Boards SIPSP and H323SP
- Configuring the MAX Board
- Configuring the Virtual MobileExt Board
- Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- H323 Tie Trunk Properties
- SIP Tie Trunk Properties
- SIP Trunk Properties
- Triton T1/E1 Trunk Properties
- Triton Analog Trunk GS/LS Properties
- Quantum Trunk Properties
- Incoming Call Routing
- Outgoing Call Blocking
- In Call Routing Configuration
- Out Call Routing Configuration
- Extension Configuration
- Setting Up IP Extensions
- AltiGen IP Phone Configuration
- Mobile Extension Configuration
- Hunt Group Configuration
- Paging Group Configuration
- Line Park Configuration
- Workgroup Configuration
- Managing and Using MeetMe Conference
- Network Configuration Guidelines for VoIP
- Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening AltiEnterprise Manager
- Setting VoIP Codec Profiles
- Assigning Codec Profiles to IP Addresses
- Defining IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
- Working with Servers in the VoIP Domain
- Managing VoIP Domain Users
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
- System Report Management
- Tools and Applications
- E1-R2 and E1 ISDN PRI Installations
- Required Service Parameters
- Network Ports
- Technical Support & Product Repair Services
- Troubleshooting
- Index
130 AltiWare ACC 5.1 Administration Manual
(Ext. 101 using 1012, 9101, 10101, and so on) are not allowed. The letters map
to numbers as follows:
• DID Number—Each extension can be assigned a DID number. This number does
not have a fixed length, but the length must be long enough (range 2–16) for the
system to match the DID incoming call.
If you configure a 10-digit DID number and inbound digital trunks only receive 4
digits, the last 4 digits of the DID number configured will be matched.
• Transmitted CID—Each extension number can be assigned a caller ID number.
When an outgoing call is made by this extension through PRI or IP trunks, the caller
ID number entered in this field will be transmitted to the receiving caller.
When an extension user makes an outbound call through a PRI trunk, the system
will transmit the Caller ID based on the following rules:
• If the Transmitted CID is configured, the number will be sent.
• If the Transmitted CID is not configured, the DID number will be sent if it is a valid
10-digit number.
• If the DID number is not configured or not valid, the Area Code and Phone
Number entered in the Trunk Configuration window will be sent.
• If the Area Code and Phone Number are not configured in the Trunk
Configuration window, the System Main Number in the System Configuration
window will be sent.
Note: These rules may be overridden by your PRI CID configuration.
• E911 CID—A number entered in this field will be transmitted as the caller ID for 911
calls made by this extension.
Note: If a number is not entered in the E911 CID field, the Transmitted CID is
transmitted as the caller ID for 911 calls made by this extension.
• Description—Optional descriptive information such as cubicle number or job title.
• Feature Profile—Sets an extension feature profile that includes enabling or
disabling of extension features. The feature profile must first be configured by the
administrator on the Feature Profiles tab of System Configuration (see “Feature
Profiles” on page 77).
• Enable Dial-By-Name—Select this box to allow incoming callers to search the
extension list by employee name for this extension.
• Enable Intercom—Select this box to enable the intercom call feature for this
extension. Pressing #93 allows the user to make an intercom call to another
intercom-enabled extension.
Note: Intercom is only available for extensions on Triton Analog Extension Boards
and AltiGen IP Phone Extensions. The option is unavailable for extensions on
Quantum boards.
Numbers Letters Numbers Letters
2 A, B, C, a, b, c 6 M, N, O, m, n, o
3 D, E, F, d, e, f 7 P, Q, R, S, p, q, r, s
4 G, H, I, g, h, i 8 T, U, V, t, u, v
5 J, K, L, j, k, l 9 W, X, Y, Z, w, x, y, z