User guide
Table Of Contents
- About This Manual
- Overview
- Technology Enhancements in Release 5.1
- SIP Implementation
- Multi-Site Enterprise Management - AltiEnterprise Manager
- Multi-Chassis Gateway Support (ACM only)
- Capacity Improvements
- Voice Processing New Features and Enhancements
- PBX New Features and Enhancements
- Call Center New Features and Enhancements
- Client Application New Features and Enhancements
- IP Phone New Features and Enhancements (IP600, IP710, IP705)
- Key System Features
- Technology Enhancements in Release 5.1
- Software Installation & License Registration
- Getting Around AltiWare Administrator 5.1
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Country-Relevant Settings
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- CT-Bus Configurations
- Voice Mail Configuration
- Auto Attendant Configuration
- Board Configuration
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Quantum Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Boards SIPSP and H323SP
- Configuring the MAX Board
- Configuring the Virtual MobileExt Board
- Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- H323 Tie Trunk Properties
- SIP Tie Trunk Properties
- SIP Trunk Properties
- Triton T1/E1 Trunk Properties
- Triton Analog Trunk GS/LS Properties
- Quantum Trunk Properties
- Incoming Call Routing
- Outgoing Call Blocking
- In Call Routing Configuration
- Out Call Routing Configuration
- Extension Configuration
- Setting Up IP Extensions
- AltiGen IP Phone Configuration
- Mobile Extension Configuration
- Hunt Group Configuration
- Paging Group Configuration
- Line Park Configuration
- Workgroup Configuration
- Managing and Using MeetMe Conference
- Network Configuration Guidelines for VoIP
- Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening AltiEnterprise Manager
- Setting VoIP Codec Profiles
- Assigning Codec Profiles to IP Addresses
- Defining IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
- Working with Servers in the VoIP Domain
- Managing VoIP Domain Users
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
- System Report Management
- Tools and Applications
- E1-R2 and E1 ISDN PRI Installations
- Required Service Parameters
- Network Ports
- Technical Support & Product Repair Services
- Troubleshooting
- Index
132 AltiWare ACC 5.1 Administration Manual
• The recording setting at Extension Configuration only applies to personal calls. The
recording setting at Workgroup Configuration only applies to workgroup calls. To
allow an agent to record all calls (personal and workgroup), both recording settings
must be enabled.
Physical Location and Type
You can change the extension’s type and location.
Changing the Type
The type of extension—physical or virtual—is set when you create the extension. After
you create the extension, the type is displayed in brackets in the Agent/Supervisor/
Extension list on the left side of the Extension Configuration window.
You can change a Virtual extension to a Physical one, and vice versa.
If you change the type to physical, you can also set the location and configure the line
as discussed in the “Setting the Line Properties” on page 132.
For information about IP extension configuration, see “Setting Up IP Extensions” on page
157.
Assigning a Location to a Physical Extension
When changing a virtual extension to a physical extension, the Location parameters are
available. If you know which board and channel this extension is wired to, you can use
the Prev and Next buttons to select the correct board and channel number for this
physical extension.
Changing the Location
To change the location of a physical extension, select the extension number in the list of
extensions, then click the Prev or Next buttons to change the board and channel
settings until the location you want is displayed. Like other changes, this change isn’t
finalized until you click Apply.
Setting the Line Properties
For a physical extension, you can configure hardware options on the port used for the
extensions. To do so, select the extension number in the list of extensions, then click the
Line Properties button to open a dialog box that is specific to the board used for the
extension.
The Line Properties are somewhat different for Quantum Board than for Triton Analog
Station Boards. The subsequent sections deal first with Quantum, then with Triton
Analog Station.