User guide

Chapter 7: Extension Configuration
AltiWare ACC 5.1 Administration Manual 149
sure the password is properly configured to prevent an intruder from using this
voice mail box to make an outbound call. AltiGen recommends that you leave
the fourth option unchecked for all extensions at all times.
Setting Answering Options
Answering options include forwarding, handling busy calls, handling no-answers and
other options. Which options are available depends on the type of extension. Virtual and
physical extensions each use somewhat different answering options.
You can use Apply to to apply answering settings to one, some, or all extensions. See
“About the Apply To Button” on page 128 for more information on using Apply to.
However, since the available options vary with the type of extension, you can only apply
the choices to the same type of extension.
For example, If you are working with the settings for a virtual extension, you can use
Apply to to apply changes to one, some, or all virtual extensions, but not to physical
extensions.
To work with extension answering options, select the extension number from the
Agent/Supervisor/Extension list, then click the Answering tab.
Figure 9. Extension Configuration, Answering tab
Forwarding All Calls
Call Forwarding is available to all types of extensions.
This is the Call Forwarding feature that is also accessible by the extension user by dialing
#36.